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Ever since I've joined up here I've been overall happy with the way GOG handles things, It's better than any other distributor I used, and I'm not talking just about Steam here but everything else. GOG crossed fires and made many efforts to bring some of our beloved games here.

However something has changed over the past year (mainly), some for the better some for the worst, And (from my point of view) the quality of some releases is very poor. It is also worth noting that GOG has become very quiet around the forums, they used to communicate more with their community, I understand these may be the their busiest days ever and wasting time on the forums isn't a viable thing, but I have to say some things should be addressed from time to time.

Below I've compiled a small list of games and other things that should get some attention, and GOG: If any of your staff reads this, please make a note of it.

1) Pillars of Eternity: Hero/Champion/Royal Editions.

During pre release GOG offered 3 versions of this game and has stated that upgrade paths would be available, It's been almost a year since they said that and nothing has been done about it. Even worse the game went on sale numerous times and these so called edition upgrades never happened.

2) Metro 2033 / Last Light Redux - The Mac and Linux story.

These 2 games have had the aformentioned versions released on Steam but not here. GOG didn't give a reason why and we later got a response that there were technical issues, but didn't mention of what kind.

From my knowledge the Mac performance is pretty poor, but Linux? It runs pretty well Check out for yourselves!, There's even a triple screen video showing the game natively on Linux.

3) Too Niche / Refused Games.

In December of last year this thread came up, it mainly focused about a game called "Fall of the Dungeon Guardians" which GOG refused to sell here, whatever the reason was. It isn't the first game to be refused by GOG either, user Barry Woodward made many threads regarding such refused games and the devs all seemed to get a similar robotic response.

Then at some point GOG releases a game which doesn't seem much better than the ones they refused not long ago. (I'm not implying Punch Club is a bad game btw).

4) Communication (This is for Mac and Linux users mostly).

As I said in the beginning of this thread, you used to be very communicative with your community, which has now dwindled down a lot. I am not saying you should have someone sit on the forums all day but there's a certain lack of communication from you, one major point of this is missing Mac and Linux versions. You tend to release games only on Windows, which have Mac/Linux versions elsewhere and you don't mention why these versions are missing. It would be appropriate to put a small notice on each game's release announcement describing the reason why.

So what am I aiming at here? Get your act together GOG, you've turned many of the wrong things right in the gaming world of today and yet you're falling short on little details that may impact a person's view in a negative way. You can do better than this.
Post edited January 30, 2016 by Ganni1987
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Tell me about it
high rated
Let's not forget about the sad state of the forum software :)
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Crosmando: Tell me about it
Speaking of a sad state. :P
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Ganni1987: 1) Oblivion is not here yet.
2) Where is Oblivion?
3) Unleash Oblivion upon us!
4) WHERE THE HELL IS OBLIVION?!
Ftfy.
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Ganni1987: So what am I aiming at here? Get your act together GOG, you've turned many of the wrong things right in the gaming world of today and yet you're falling short on little details that may impact a person's view in a negative way. You can do better than this.
Hello. We think your post makes some good points. However, we feel it's too niche for our community and will have to reject it. But feel free to continue to apply to our sense of reason and maybe one day you'll come up with something we think sounds in line with our mode of thinking but not as harshly critical of us.

Sincerely, team blue.
I kind of get what you're saying about Punch Club, however it is actually not that bad. There are much worse examples of quality curation, for sure.

One feature that I'm still satly about is account security... it's awful.

I can agree with the refused games, but not completely. I guess that one would come down to subjection for me.
edit: if you're complaining about deluxe versions of games showing up at a later date then yes, I'm not happy about that either.
Post edited January 30, 2016 by micktiegs_8
I opened this thread expecting yet another vitriolic rant and found proper, well exposed, constructive criticism. Well done!

You, sir or madam, have been +1'd.
I can add that their dropping of older browsers is a pain. I'm trying a newer version of a browser and it's so slow and sluggish i really wish i could still use my V15 or V25 of Firefox... (not to mention half the plugins are missing :( )
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Ganni1987: 1) Pillars of Eternity: Hero/Champion/Royal Editions.

During pre release GOG offered 3 versions of this game and has stated that upgrade paths would be available, It's been almost a year since they said that and nothing has been done about it. Even worse the game went on sale numerous times and these so called edition upgrades never happened.
That's probably the fault of the company that made PoE, not GOG's.
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micktiegs_8: I can agree with the refused games, but not completely.
Exactly. No matter how they handle their acceptance/refusal policy, there will always be a case of "why was X released, but Y considered too niche?". There is no good solution here, you either accept everything and be filled garbageware or you subjectively draw the line somewhere.
And I'd say given all that, GOG is doing pretty well on this issue.

Other than that, the OP makes good points.
Post edited January 30, 2016 by ZFR
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Ganni1987: 1) Oblivion is not here yet.
2) Where is Oblivion?
3) Unleash Oblivion upon us!
4) WHERE THE HELL IS OBLIVION?!
avatar
Grargar: Ftfy.
Thank you for the simplification. I was having trouble understanding the OP's point.
Agreed with OP
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Ganni1987: 2) Metro 2033 / Last Light Redux - The Mac and Linux story.

These 2 games have had the aformentioned versions released on Steam but not here. GOG didn't give a reason why and we later got a response that there were technical issues, but didn't mention of what kind.

From my knowledge the Mac performance is pretty poor, but Linux? It runs pretty well Check out for yourselves!, There's even a triple screen video showing the game natively on Linux.
For ages I held off buying the Metro games hoping they'd be released here (even contacted Deep Silver to ask about it), but was extremely disappointed at the absence of the Linux versions when they finally did arrive here. It's especially disappointing because there's currently no DRM-free Linux versions of these games available anywhere... I ultimately ended up buying them on Steam when they were 80% off, although I'm still hoping the Linux versions will be made available here.

Anyway, testing the Steam versions I can't see any reason why GOG would reject them; they run more or less perfectly for me and there doesn't seem to be any significant complaints from other users either. GOG won't elaborate on what technical issues are holding up the Linux releases and they aren't willing to provide the Linux versions on an unsupported/"at own risk" basis, even as an "opt-in" only thing, so there's absolutely nothing we can do to help :/

There are also many other games here that do not include Linux versions despite being available for Linux elsewhere: http://www.gog.com/mix/games_that_have_native_linux_portselsewhere
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Ganni1987: 3) Too Niche / Refused Games.

In December of last year this thread came up, it mainly focused about a game called "Fall of the Dungeon Guardians" which GOG refused to sell here, whatever the reason was. It isn't the first game to be refused by GOG either, user Barry Woodward made many threads regarding such refused games and the devs all seemed to get a similar robotic response.

Then at some point GOG releases a game which doesn't seem much better than the ones they refused not long ago. (I'm not implying Punch Club is a bad game btw).
Sometimes it seems like GOG must use a method similar to this for deciding what to accept/refuse: https://www.youtube.com/watch?v=wz-PtEJEaqY
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Ganni1987: 4) Communication (This is for Mac and Linux users mostly).

As I said in the beginning of this thread, you used to be very communicative with your community, which has now dwindled down a lot. I am not saying you should have someone sit on the forums all day but there's a certain lack of communication from you, one major point of this is missing Mac and Linux versions. You tend to release games only on Windows, which have Mac/Linux versions elsewhere and you don't mention why these versions are missing. It would be appropriate to put a small notice on each game's release announcement describing the reason why.
GOG's silence is very frustrating.
Post edited January 30, 2016 by adamhm
Yeah, missing linux builds are a very big issue at the moment. But I have a feeling gog doesn't really wan't to support Linux or Mac anymore.

Missing Linux builds:
- Tropico 5,
- Metro 2033
- Metro Last Light
- Dungeons 2
- Cities in Motion (seriously its paradox - all their games are drm-free)
- Age of Wonders 3
- Bastion
- Anomaly Defenders
- Defender's Quest
- Expeditions: Conquistador
- Harvester
- Penumbra
- Banner Saga
- Wargame: European Escalation (available since release)
- Grand Ages: Medieval
- Jagged Alliance, etc.

Not to forget gog downgrading Hammerwatch from version 1.3 to version 1.23 on Linux. Basically missing half the game and all the main patches. And then bullshitting me that 1.23 is the latest patch for the game. No its not since you had version 1.3 for .deb and now its 1.23 with .sh installers. Not to forget that Steam has version 1.31 for Linux, Windows and Mac.
Post edited January 30, 2016 by Matruchus
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Matruchus: Yeah, missing linux builds are a very big issue at the moment. But I have a feeling gog doesn't really wan't to support Linux or Mac anymore.

<snip>
A GOGMix listing such games: http://www.gog.com/mix/games_that_have_native_linux_portselsewhere