Had it pre-ordered, and requested a refund in less than 24 hours on the 11th for various reasons, not as advertised, buggy, poor performance, feels like a bad console port, etc. Been getting what feels like slow walking regarding the refund. I understand there is a lot going on, including a holiday, but it shouldn't take the better part of a month to get refunded. Pretty disappointed with gog and cdpr at this point.

I had requested a refund because of the poor performance, but after realizing on PC the game defaults to Ultra settings, I adjusted my settings and have been having a blast. For me, it's better than I expected, but I have low standards on new AAA games.

Ended up cancelling my refund request and enjoying the game for what it is.

I'm actually concerned they've gone and closed my ticket on me as I can't find it anymore, can anyone confirm if they've gotten the automated message telling you to mark it solved whether they've received a refund request or not? Honestly this system is garbage on top of everything else, why did they even make a support site with tickets if they force everyone to go through email?

apologists *shrugs*

I can understand the anger people feel with this game--although I can't believe anyone pre-orders software (what for? It isn't like hardware where they sell out of the product quickly if demand is high), and I can understand people thinking they were safe in pre-ordering because of the magnificent job CDPR did with all three Witcher games--the Witcher 3 setting the bar the highest it has ever been for an RPG. Witcher 3 was and is, imo, a masterpiece in every way.

This thing is nothing except a GTA rip-off/wanna'-be/copy-cat. It doesn't come close to the standards CDPR set with the three Witcher games. I don't have to worry over a refund because I chose not to buy it at all--the released clips left me cold. GTA leaves me cold. How do you go from Geralt of Rivia to CP2077? I don't really understand how a group of developers who swear they are tremendous GTA fans could ever have developed Witcher 3 in the first place!

If I'm angry about anything it's that CDPR wasted all this time after Witcher 3 creating this extremely grungy, grubby GTA rip-off of a seedy near-future instead of Witcher 4--which could have been magnificent. CDPR had tons of good will accumulated with its customers because of the Witcher games--especially Witcher 3. CP2077 used it all up in a week!

CDPR has promised that one day they will release Witcher 4, and that "soon" they will upgrade the graphics in Witcher 3 to 2020 standards free of charge to all those who own the game--but after this, my enthusiasm really wanes. It's got me really wondering if CDPR is up to the task--I'm thinking the developer may have hit its zenith with Witcher 3 and that it's all downhill from there. Generally, I'm not this pessimistic--but CDPR did such a great job with Witcher 3 that expectations went through the roof for their next game. Talk about a sea change from a developer--I've never seen one like this.

I think part of the problem is people had unrealistic expectations, whether inferred by CDPR or assumed by gamers.

CDPR isn't infallible just like no gaming developer is infallible. Maybe people thought CDPR meant it when they promised everything they did in the CP gameworld, but gameplay videos showed it obviously wouldn't be that way.

At a certain point, you learn to distance yourself from the hype machine and buy a game based on what you think it actually is, not what you're promised it will be.


I am not making any excuses for the state of the game at launch. They should have delayed it another 6+ months, easily. The fact we've already had several patches is promising, but I suspect CDPR did get a little too big for their own britches in some respects, and over promised (thereby under delivering) on most of the scope of the game.

Weird thing is I can run the game on ultra just fine, it just dips down to the lower 40's fps-wise. Yet people with far beefier systems than mine can't run the game above 30fps.

It's a black unicorn, for sure.

Respectfully,
-Cym

I'm actually wondering this myself. I've opened a refund request on 13th of December. Got the automated email but no further communication. When I try to open "My activities" on support center I get a message "This page was disabled. Please use the link provided in the e-mail to access your ticket". Is there another way to follow open tickets?

So I did actually get an email from a person today luckily enough so it looks like it's a waiting game, I would respond to the email just to make sure they don't try and close it on you because that's what I did. The game has been removed and supposedly the refund is on the way, I love how they picked a bank holiday to do it.

Hey everyone,

I am at Day 17 of no refund. I will probably only get it in January (still got the game on my account and my ticket is still in OPEN status).
I also received the following automated message on Day 13:

"If further assistance is not required please reply to this message with:
#solved
to close your request.
As our service is currently extremely overwhelmed - with an ongoing, unprecedented volume of incoming requests, many times higher than ever before - this will help us provide support to Users that still need it. If that is you, we kindly ask for your patience - our agents will get back to you as soon as possible.
We are also working on making sure we will be able to offer Winter Sale discounts to those that we couldn't have helped during the promo period. Please also rest assured that if you requested a refund within 30 days from purchase, no matter if our Support gets back to you after that period passes, you are still eligible for a refund.
This is an automated message."

So yeah, I am slowly getting to the point where I don't believe I am going to give money to these folks ever again.

Same here, man.
I am already past that point, though.

I actually tried refunds on Steam and the Epic Game Store just to compare. Steam took 2 hours, Epic was 2 minutes.
Meanwhile, GOG is taking more than 2 weeks already.

lol brave of you TenCentInvestor, that just proves GOG are full of it when they complain about the backlog I think they don't even have enough people in the office to process everything. At least the game is off my library now and I should be finally getting the money back. I don't know what happened but I think the clue in how badly they're behaving lies in the way they've cucked themselves to China.

17 days for me. Complete silence. Everyone else on all of these other platforms have been issued refunds already, but CDP themselves don't want to give it up, even when it's well within their own refund policy terms! Do they ignore our fully legitimate requests just because they're a Polish company, and we can't contact BBB or the Attorney General?

Remember when they said "We'll leave the greed to others"? I was a CDPR apologist and evangelist. I bought and even rebought many games on GOG. This Cyberpunk game was a complete disappointment on every level for me. I'm not even talking about the bugs. They lied about it being a great game and that's a varifiable fact, but I could have forgiven them for that, but to ignore their responsibilities to a loyal customer? No. No, I won't be supporting this company anymore. For now on I'll be going through Steam.

Just to update: I got refunded even though my ticket seemingly disappeared. Took ~16 days from original request. People still waiting, hang in there.

Here I thought things will be better once "the test" came since whole doom eternal dac event x steam refund processes. I am still waiting since 14th Dec 2020. At this stage I'm simply going to support egs, ms and steam first and if I really have to, but I doubt it, GoG. You have utterly failed us in comparison.

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