If I were struck and killed by a car walking to work today, nobody at GOG would care. They do not value you, and that is not a good relationship to try to have with an online store. Just my two cents.

That's true of almost anything but that's why humans have a little thing called courtesy.

Does that mean you never say thank you to anyone?
Do you refuse to tip your waiter because at the end of the day he really doesn't give a shit about you?

Come on, no one is asking you to start sucking anyone's dicks here, just a simple "Thanks".

I'm both... had to up-rep this post though.. gave me a laugh

Humans have a little thing called courtesy, and I show courtesy to other human beings.

I knew it!

GOG is run by aliens!

LOL!

i'll probably open up the same thread on april 1st

gOg: thank you for keeping the Downloader available.

How's that?

Yes its an online store, but its one that is going against a humongous and dominating monopoly. Not only that, but its doing so while trying to follow a set of principles, that go against the normal practices of the industry. Its the underdog, and has to work harder to expand.

I've had to work with all kinds of customer and business support teams in my personal and business life.

Very few are like VALVe, by few I mean none, and treat your issue as a burden. Yes its a burden for all companies, and they'd rather not be doing it, but no other made me feel like my issue was a burden. In 20 years of chasing suppliers, getting bug fixes and insuring the ineptitude of others don't bring down my network I've never had any experience of customer support as appalling as VALVe's. VALVe has a monopoly, they don't need to customers, customer need them and they make no pretence on this.

Most companies have this fake pretence of wanting to help you and that you are important to them. For some its more obvious than others, but they all try to make you feel like you're not a burden to them. This is most of my experience, you know the "sorry for your ...." is part of a script but its business defined part of the customer experience.

A few companies, normally those that cater to niche markets or supply bespoke solutions, rely on high customer satisfaction to ensure business growth. They make you feel like your issue is a burden they have placed on you and want to fix it to make thing right. This is most likely part of the script too, but they play the part much better. All my experiences with GoG customer support falls in this area.

All businesses need to make money or they fail. But for most business, as long as they are making money, their primary goal isn't to make money. The reward of extra money made is from success in the other goals.

The Staff at GoG deserve the kudos they get, its the result of their work that we enjoy these games.

This isn't being a Fanboy, its empathy and understanding the job they do.

I have massive respect for what Gabe and VALVe did 14 years ago, the work they put in back then. And sure, they reaping the rewards, but that's it there is nothing in the last 10 years where I can look at VALVe and think you've gone above and beyond for your customers.

This thread is low rated?

I WANT OFF THIS FuCkING PLANET!!! I can't deal anymore with the fucking people living on it!

There is nothing wrong with thanking staff who do a good job helping you, whether they're customer support or waiters or doctors or whatever.

But thanking a company for running a sale is weird. The sale is not an act of altruism, it's not about helping you or solving your problems, it's just about making money. How many games did GOG make?

They're just selling games. Believe it or not, I can enjoy at least nearly all of these games (and a lot more!) without GOG. Maybe there are a few GOG-exclusive titles, the forgotten realms archives coming to mind.

I would like to thank that thievin' bastard Judas for his activity in the wine threads. He's genuinely doing something useful for me.

Uhm, yes it is the moment you start treating them as compassionate company. No, they're here for your money and there's nothing wrong with it, it's a company, wake up. Hey guys, remember that great company that cared about their customers that they decided to get ride of their one world one price policy? That was for the customers, right? The regional locking? The price restriction on gifting? And don't even let me start on the problems that the forums has but continues to be ignored by gog...

Most Australians are (I guess by my retarded laughable experience with aussies) :D
I went there some years ago to rest my weary bones. I liked it, you people (Australians) are my type. I'm a bitter cunt, but you guys were like this weird hybrid of banter+joyfulness+cuntiness which I really like.

Agreed, I don't think enough people are polite to service staff.

Depends on the mechanics of the sale. A Bricks and Mortar sale is normally about clearing old stock ready for new, also its to maximise return on that old stock and reduce any losses.

However with Digital there is no stock only the price set by the publisher, during a sale each publisher must agree to the reduced price and its duration, which means someone at GoG has contacted each publisher and set this up. Sure a lot of it will be automated, but there is still work done by GoG to make this happen.

GoG has to get the rights to sell these games and given their no DRM stance that can be hard. Sure there are developers that come to GoG, like they do to Steam, and here there is just the standard Admin. But for a lot of these games GoG staff have to contact the publishers and convince them (and sometime a whole train of joint IP holders) to allow them to Sell.

So it takes effort to run a business. But that's just what they're doing, running the business. Unless they're literally expending extra effort to do something for you, or otherwise taking extra steps from the usual to do something altruistic for a larger population, I find it bizarre to thank the company as they are just doing business as usual.

Do you also thank me for commuting to work? Because, you know, it takes me some effort.

It is possible to thank someone for their hard work in one area while being aware of mistakes or compromises elsewhere.

Yes they need our money, but as I said, for most companies income is not the primary controlling factor in their business. The only companies that place profit above its other interests are those that are failing or those already in control of a market.

The vast majority of companies are SME's, and as long as they are profitable they are guided by something else than just the intention to make more money.