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Mixthos: Maybe don't send emails that look exactly like phishing emails? ("ACTION NEEDED", "avoid the loss of files", links that don't point directly at gog.com) You'll train your customers to trust emails that look like this, making them more vulnerable to actual phishing attacks. You also won't reach all of your users, since many people will simply delete this phishy-looking email.
To expand on this, said email is landing in spam in Gmail. I found it today by chance as I usually do a quick review of the spam folder before deleting all the content in it.
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king_kunat: Hey everyone! You might have already or will soon receive an email from us about your cloud storage with a link to the dedicated clean-up tool. Don't be alarmed by the "salesmanago" part contained in their URLs. It's a legitimate email and link from us.

Send-out of these emails is happening in batches to ensure a smooth experience for everyone managing their savefiles, and not strain our infrastructure. We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link.
How many will see this thread? Very few before it's too late. Craft a better email with less alarmist wording & title and remove the link tracking so that links actually go directly to gog.com. At least all the email headers seems fine.

If you want things to be handled in time by everyone a multi-pronged approach is needed. I'm talking banners on the front-page for logged in users, popups in GOG Galaxy, proper emails, news articles, blog posts, tweets, etc... On that point, the first place I checked after digging out the email from my spam folder was the GOG Blog, there was nothing there regarding this.

EDIT:
There also seems to be no way to navigate to the cloud save management page from the homepage so that won't help, it will just fuel the skepticism regarding the validity of the email.

EDIT2:
Small link inconsistency
Works: https://www.gog.com/account/cloud-saves/
Does not work: https://www.gog.com/en/account/cloud-saves/
All the other account pages are under en/account . Why the inconsistency?

Also regarding the save size limit, 200 MB is ridiculously small in quite a few games.
Example: Cyberpunk 2077, for me just the autosaves and quicksaves takes 172 MB.
Example: Any Bethesda game, like Skyrim where the save file increase by the megabytes per hour of gameplay.
Post edited June 09, 2024 by tellefma
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tellefma: If you want things to be handled in time by everyone a multi-pronged approach is needed. I'm talking banners on the front-page for logged in users, popups in GOG Galaxy, proper emails, news articles, blog posts, tweets, etc... On that point, the first place I checked after digging out the email from my spam folder was the GOG Blog, there was nothing there regarding this.
In my opinion, GOG got way too many communication channels and news outlets. Per se, that wouldn't be a problem if all of them were updated in parallel. But important news and changes only seem to surface on small and varying subsets of these.

Let's see what there is:
- main page / gallery / banners
- news articles / n̶e̶w̶s̶ ̶a̶r̶c̶h̶i̶v̶e̶ (removed)
- forum / pinned threads / mod replies
- e-mail messages + newsletter
- Galaxy client / notifications
- blog entries
- GOG's support center / knowledge base & FAQ
- social media: Twitter/X, Instagram, facebook
- twitch channel
- GOG's super secret, invite-only Discord

Is that all? I'm really not sure. Probably missed a bunch.
Personally, of every channel listed, i only ever visit and check the first four (main page, news, forum, e-mail).
Post edited June 09, 2024 by g2222
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Hey, I get why GOG might need to limit cloud saves in theory. Unlike Steam (which generates revenue from items trading) they only make money when games are sold yet storing X gigabytes of saves indefinitely will continue to cost money.

However, for you GOG people reading along: Are you sure a 200 MB cap per game is the smartest approach, or even in the top 5 of smartest approaches? My guess is that games that are most likely to exceed the cap are often those with the highest margin (in absolute terms), like Cyberpunk or other recent AAA titles.

So what you're doing is telling people who buy expensive games that they should instead look to Steam for a better user experience.

I ran into this issue when playing JA3 recently: It's annoying to have to manage savegames, especially in an active playthrough (which I did indeed play on 2 separate machines), and quite frankly not an OK experience.
Such an email never arrived in my inbox nor did I receive the receipt for my latest 'purchase,' a free demo only but still. My spam folder is empty so they must have got caught in the early automatic spam detection filter. This is not a good sign.


EDIT: This part: "...nor did I receive the receipt for my latest 'purchase,' a free demo only but still." Might actually be my 'own' fault as the email has grouped together emails and I suspect it destroys the whole group when I was just trying to remove a single email message. Of all the dumb things they invent, this was maybe not the worst but sure bad. I probably lost quite a few messages I needed to keep :-(
Post edited June 26, 2024 by Themken
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Themken: Such an email never arrived in my inbox
https://www.gog.com/account/cloud-saves/page/1
Following that link I noticed that I have less than 1mb of Stardew Valley saves and nothing else there, but I play offline using the offline installer. I only use Galaxy to play Stardew multiplayer, but it wasn't the multiplayer save that was listed there. It was my first save that I played offline and solo. Weird!
To reiterate, please give us an option to nuke all saves for a game with a single check. I ain't going through dozens of pages as is the case for some games. Also would be nice to have a link option to the page from our 'orders & settings' page.

Curiously, I noticed even after deleting all game saves, the entry for said games still exist, making it a mess keeping track of games that have/have not their saves deleted.
I don't get the frustration with not being able to delete all your saves with a single click...surely that is what is being threatened? Simply back up the saves you need now and leave the rest to be deleted automatically on doomsday.
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lupineshadow: I don't get the frustration with not being able to delete all your saves with a single click...
Now that they've given us the option to manage our cloud saves I just would appreciate more meaningful control. I like to keep a tidy house. ;)
Post edited June 10, 2024 by P-E-S
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Uilos: I only use Galaxy to play Stardew multiplayer, but it wasn't the multiplayer save that was listed there. It was my first save that I played offline and solo. Weird!
GOG Galaxy syncs cloud saves on game launch and game exit. If you don't want that, you can disable the feature globally or per-game.
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Uilos: I only use Galaxy to play Stardew multiplayer, but it wasn't the multiplayer save that was listed there. It was my first save that I played offline and solo. Weird!
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Ice_Mage: GOG Galaxy syncs cloud saves on game launch and game exit. If you don't want that, you can disable the feature globally or per-game.
I have it disabled globally and I don't play through Galaxy which is why I was surprised to find any cloud saves at all :)

I don't dare touching anything in Galaxy that is related to a game, because last time I clicked on a game there to open its page it automatically updated the game and turned it into the Galaxy version so I had to edit the shortcut AND reinstall the game with the offline installer to be able to play without Galaxy again xD
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lupineshadow: I don't get the frustration with not being able to delete all your saves with a single click...surely that is what is being threatened? Simply back up the saves you need now and leave the rest to be deleted automatically on doomsday.
I have lots of games but two games that pushes me over the 200 (I already removed most pillar saves). Cyberpunk and DOS. Now Cyberpunk I haven't played in ages because I got stuck on a part that is too dificult for me and I can't lower the dificulty setting. Still I want to play further at some time.
DOS I finished.

How is GOG going to differentiate between the two if I am not going to delete one of the two to get under the 200?
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EyPoochRaven: Consider adding an option in my GOG account that automatically deletes cloud saves older than, say, 3, 6 or 12 months. I really have no use for old saves, neither do you, and it would help reduce storage requirements.

I would definitely enable such an option, and I imagine others would too.

Keep up the good work!
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king_kunat: Thanks for the feedback! I'll forward it to the Team :)
Awesome feature! I hope that we get something similar to manage achievements (eg. reset achievement progress) sometime soon as well!
My Underrail saves page uses 250 MB over 140+ pages of files. I'm not going trough that one at a time, for a game i played 6 years ago on an older PC i'm no longer using.
Needs a "nuke all saves option", not just "nuke one page at a time"..
and there is no hiden additional supersurvey/metria/cookies reading by this link?