Posted June 09, 2024
high rated
Mixthos: Maybe don't send emails that look exactly like phishing emails? ("ACTION NEEDED", "avoid the loss of files", links that don't point directly at gog.com) You'll train your customers to trust emails that look like this, making them more vulnerable to actual phishing attacks. You also won't reach all of your users, since many people will simply delete this phishy-looking email.
To expand on this, said email is landing in spam in Gmail. I found it today by chance as I usually do a quick review of the spam folder before deleting all the content in it.king_kunat: Hey everyone! You might have already or will soon receive an email from us about your cloud storage with a link to the dedicated clean-up tool. Don't be alarmed by the "salesmanago" part contained in their URLs. It's a legitimate email and link from us.
Send-out of these emails is happening in batches to ensure a smooth experience for everyone managing their savefiles, and not strain our infrastructure. We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link.
How many will see this thread? Very few before it's too late. Craft a better email with less alarmist wording & title and remove the link tracking so that links actually go directly to gog.com. At least all the email headers seems fine. Send-out of these emails is happening in batches to ensure a smooth experience for everyone managing their savefiles, and not strain our infrastructure. We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link.
If you want things to be handled in time by everyone a multi-pronged approach is needed. I'm talking banners on the front-page for logged in users, popups in GOG Galaxy, proper emails, news articles, blog posts, tweets, etc... On that point, the first place I checked after digging out the email from my spam folder was the GOG Blog, there was nothing there regarding this.
EDIT:
There also seems to be no way to navigate to the cloud save management page from the homepage so that won't help, it will just fuel the skepticism regarding the validity of the email.
EDIT2:
Small link inconsistency
Works: https://www.gog.com/account/cloud-saves/
Does not work: https://www.gog.com/en/account/cloud-saves/
All the other account pages are under en/account . Why the inconsistency?
Also regarding the save size limit, 200 MB is ridiculously small in quite a few games.
Example: Cyberpunk 2077, for me just the autosaves and quicksaves takes 172 MB.
Example: Any Bethesda game, like Skyrim where the save file increase by the megabytes per hour of gameplay.
Post edited June 09, 2024 by tellefma