GOG Support just sent me the following recommendations, however the game still crashes for me after trying everything listed here:
"1) Please add Galaxy folders:
C:\Program Files (x86)\GOG GALAXY
to your security software exceptions list. If the game is installed outside of Galaxy folder, then please add game's installation folder to security software exceptions list as well. Once above is done, please select the game in GOG GALAXY, click on Customize -> Manage Installation -> Verify/Repair.
https://imgur.com/mPXqg0n 2) Reinstall the June 2010 DirectX runtime package. You can find the archive file containing the 2010 package installation files here:
http://www.microsoft.com/en-us/download/details.aspx?id=8109 You will have to extract the files into some folder, then open that folder and launch the DXSETUP.exe file in order to proceed with the installation.
Please have in mind that this will only add DirectX 9.0c to available pool of DirectX libraries, and it will not overwrite your other versions. Some games are not able to utilize newer DirectX libraries, and they require DirectX 9.0c.
3) The game requires multiple Visual C++ redistributable packages installed. Please make sure to install both versions (x86 and x64) of each package:
- Please reinstall both Visual C++ 2015-2019 Redistributable Packages:
x64:
https://aka.ms/vs/16/release/vc_redist.x64.exe x86:
https://aka.ms/vs/16/release/vc_redist.x86.exe 4) Using an unusual DPI setting has been known to cause problems for some games. Please follow these steps to reset it to the default value and let me know if it helped:
I) Right-click an empty section of your desktop and go to “Personalize”,
II) Click “Display” in the bottom-left corner
III) Change your DPI setting to '100% (Default) and confirm by clicking “Apply”.
5) Please set a more standard refresh rate (60 Hz). To do this right-click an empty space on your desktop, select Display Settings > Advanced Display Settings > Monitor tab > change the Screen refresh rate to 60 Hertz.
6) Please navigate to the game installation folder:
- If the game was installed via Galaxy, please select the game in Galaxy, click on Customize -> Manage Installation -> Show Folder
https://i.imgur.com/S2YvO4V.png Once in there find game's "Launch" shortcut, right-click on it, and select Properties. In properties window switch to Compatibility tab, and here enable "Disable full screen optimization", as well as "Run as administrator". Press Ok to apply settings. Right-click on the game's "Launch" shortcut and select "Run as administrator"."