LiquidOxygen80: Listen, I'm just going to say this and I in no way mean this as a critique or a jab at jefe at all. Sometimes, it doesn't matter how hard you work, if your game is not good. I repeat, this does not mean anything at all in regards to jefe, but there's always this huge bit of entitlement with a LOT of independent developers these days, that because they're indie, they're somehow above critique or actual feedback. That's not how this works in a free market, and I honestly believe that once the kinks are out, a lot of the less quality work that clogs Steam up and causes problems for the devs that ARE making quality content, and aren't making clones of clones of clones and charging twenty bucks for them.
jefequeso: Sure, I agree with this. Putting work into something doesn't insulate you from criticism, nor does being indie. However, I don't think it's ever fair to judge the effort someone put into something based on your opinion of the final product. That's what I take issue with. Assuming that just because something's bad--or worse, just because you didn't LIKE it--that means no effort was put in.
LiquidOxygen80: Consumers need to have the ability to protect themselves. I'm extremely sympathetic to the plight of people who put effort into what they do, but let's be honest. Not everyone is going to win and not everyone is going to create content worth paying for, and it's ultimately up to the consumers to decide what IS worth paying for. That's how a market operates. There WILL be dickheads, just the same as any other industry, but there will also eventually be ways to deal with them too.
Honestly, I'm NOT a fan of anything that Qwiboo or Puppygames make or do, or any of the mobile devs that make terrible ports, then clog Steam with them. I understand they're trying to make a living, but again, if you're being hit that hard with refunds, then maybe what you're offering just isn't good.
jefequeso: To be perfectly honest, I've never been a believer in the "pay for it if it deserves being paid for" mentality of a lot of people on here. I believe that you pay for the privilage of experiencing a game. Whether it's good or bad at the end is irrelevant, because you still got the experience. You got the product, the producer deserves the money. Refunds, in my opinion, should be reserved for extreme cases where the game in question is legitimately broken, simply won't run on your computer, or was somehow falsely advertised. If you purchase the game, play it, and don't like it... well frankly, you paid for the opportunity to play it. IMO, you don't deserve a refund.
I realize that's an unpopular opinion, and perhaps not the most consumer-favoring philosophy... but in this day and age, with the plethora of reviews, first impressions, and Let's Plays at the consumer's disposal, I think it's actually a very fair one.
It's a bit of a flawed analogy though. There should be a genre of indie game under "Pewdiebait" and are a different story completely from some of the "vignette" style things that a subset of devs have been pushing as "interactive" entertainment and cloaking them in buzzwords in order to disguise their actual lack of gameplay, etc. Now, priced adequately and presented honestly, this shouldn't be a problem, but let's take a slightly older example, like Gone Home, which put out a lot of trailers that alluded to suspense/horror elements that never happened, which caused a lot of gamers to go apeshit over it. In some cases, the direct marketing might not have ever mentioned it as being included, but there's a lot of people that will look at the trailer alone and come to their conclusions accordingly. Let's not also forget that despite the plethora of avenues with which to check out much larger games, people blindly pre-ordering based off of hype, then getting pissed off for being burnt afterwards is still a thing.
Now, break that down to your level. How many LPs of your games are out there? How many games are on Steam that may only have a trailer and no LPs out there? For a consumer in many of these cases, a purchase of one of these types of games is a blind leap of faith. For a solid percentage of customers, if a game is terrible mechanically or its content is just poor and boring, they mark it up as a loss and know to never purchase a game from that person or dev again. For another subsection, they believe their lost time should be covered via recompense, and let's be honest, jefe. Your games are a niche of a niche. They may never have broad appeal and thus, your marketing and exposure is going to be a fraction of a percentage compared to most.
Your games have every right to exist. You have every right to be compensated for your work. You have to realize though, that your core audience is a very small one and "gamers" are probably going to be turned off by them. Don't get me wrong, I'm not saying that what you make is bad either. It's not. It's simply not going to be my cup of tea. The difference is, I know you from the forums and I'm familiar with your work, so I already know that you're a forthcoming and extremely honest guy and will present your games as exactly as they are. (Your music is pretty awesome and atmospheric though, so I have to give you propers on that, and I've been meaning to pick up a copy of your album when I have more of an entertainment budget!)
NoNewTaleToTell: I definitely don't disagree with a lot of what you said. Speaking as an artist, sometime you'll sink an ungodly amount of time into something that ends up being terrible. The hours you spent making that abomination doesn't hide the fact that it's an abomination.
However there is a LOT of resentment from the gaming community towards devs that make "non-traditional" games, IE: "walking simulators", hidden object games, interactive novels etc. A game of that type could be fantastic but it'll still get bombarded with "worst game ever" "hurr durr stupid art major" type reviews and forum spam threads/posts.
For whatever reason, a large amount of gamers don't feel that those games should even be allowed to exist and they'll go out of their way to let everybody know how they feel about it.
Now that crowd probably isn't going to buy one of jefequeso's games, but they are the same crowd that will leave fake reviews, spam forums, etc to show their disdain for the fact that his type of games even exist.
Again, I'm not completely disagreeing with what you've said, I'm just saying that some games in certain genres get unfairly criticized to the point where you would assume they were terrible.
Oh, that's certainly a thing. I don't disagree at all, but I think it's sometimes harder to differentiate the people that are actually putting real work into making not just a "walking simulator," but an immersive experience, and the type of lazy dev who trend hops in order to make quick bucks due to lack of imagination.
I'll be the first person to tell you that those types of games aren't my cup of tea either, but I also don't buy games that are honestly marketed as that, as to me, my entertainment time is small and precious to me, moreso than the money I could potentially lose out on, so I do my due diligence before I make a purchase.
Let's also be honest. Some of the games put out that fall into that genre genuinely ARE terrible, though, and they're the ones screwing it up for the more well produced and thought out projects. It's my hope that once the kinks are worked out of the refund system, as well as the exploits fixed, a lot of those types of devs will have to adapt, or find a new line of work.