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General discussionRelease: <b>HITMAN - Game of The Year Edition</b>(2414 posts) (2414 posts) 
(2414 posts) 
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This is my favourite topic
Posted September 22, 2021
Experiment and have fun in the ultimate playground as Agent 47 to become the master assassin. HITMAN - Game of The Year Edition is now available on GOG.COM with an astounding 70% discount that will last until 29th September 2021, 1 PM UTC.

Get ready for even more challenges! All games from the Hitman series available on GOG.COM receive 75% discounts lasting also until 29th September 2021, 1 PM UTC:

Share our love for games? Subscribe to our newsletter for news, releases, and exclusive discounts. Visit the “Privacy & settings” section of your GOG account to join now!
Posted October 08, 2021
high rated
Dear Community,

Thank you for your patience and for giving us the time to investigate the release of HITMAN GOTY on GOG. As promised, we’re getting back to you with updates.

We're still in dialogue with IO Interactive about this release. Today we have removed HITMAN GOTY from GOG’s catalog – we shouldn’t have released it in its current form, as you’ve pointed out.

We’d like to apologise for the confusion and anger generated by this situation. We’ve let you down and we’d like to thank you for bringing this topic to us – while it was honest to the bone, it shows how passionate you are towards GOG.

We appreciate your feedback and will continue our efforts to improve our communication with you.
Post edited October 08, 2021 by chandra
Posted September 24, 2021
low rated
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Krooked_: I don't know what they have to "look into". The game has a huge portion of its content locked behind an online requirement and it's being sold here, on a supposedly DRM-free store and I very much doubt they weren't aware of these issues. Either fix the issues or remove the game altogether. It's really that simple.
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mrkgnao: "Look into" is GOG-speak for "do nothing until people forget about it".

It worked countless times in the past, for example:
- "look into recovering the thousands of lost private messages" when they moved from PM to Chat
- "look into keeping regional pricing limited to new games" when introducing regional pricing
- "look into returning GOGmixes" when these were removed

All signs show that it will work again here.
than it's time for a dictionary "GOG<->Customer"
...piggyback online of course
Posted September 24, 2021
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MarkoH01: Just FYI The post you quoted was not just an attack or information about Steam - it also attacked a GOG user personally calling him "Steam Whore", so I am not surprised that this got downrated tbh. On the other hand lately it is hard to distinguish all those bots from true opinion.
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Syphon72: Agree, calling him whore was little personal. Do you really think people are bots or just trolls?
Probably a mix of both. In the end even behind a bot there's someone responsible for them. I get downvoted on a regular basis once or twice a week - looks like a bot to me. Was hoping the person behind it would cross me of his "list" after all those months but this probably might never happen. Never figured out why I am on this bot list in the first place. Anyway, as I said, the amount of rating abuse really makes it difficult to distinguish anymore. .
Posted September 24, 2021
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Krooked_: I don't know what they have to "look into". The game has a huge portion of its content locked behind an online requirement and it's being sold here, on a supposedly DRM-free store and I very much doubt they weren't aware of these issues. Either fix the issues or remove the game altogether. It's really that simple.
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mrkgnao: "Look into" is GOG-speak for "do nothing until people forget about it".

It worked countless times in the past, for example:
- "look into recovering the thousands of lost private messages" when they moved from PM to Chat
- "look into keeping regional pricing limited to new games" when introducing regional pricing
- "look into returning GOGmixes" when these were removed

All signs show that it will work again here.
Let's hope that this time something actually gets done, as DXMD had its online-only bullshit removed, I would hope that the same happens with this game as well!
Posted September 24, 2021
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BreOl72: But that's the problem, isn't it? You guys are pissed off by literally EVERYTHING!
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BrianSim: People are pissed off over a lot because there's a lot to be pissed off about, and never before has a company managed to get almost everything wrong in such a short space of time to the extent "post modern GOG" is almost a completely different company to the pre-Galaxy GOG of old. Shooting the messenger will not make the message go away.
Indeed. Well said. As bad as this Hitman issue is in itself the reason "people seem pissed off at everything" is not just one thing, it's a "straw that broke the camel's back" moment. So many things have gone wrong here, and they just go unfixed year after year that "no DRM in single-player games" is the last bastion of what's right. Or was...
Posted September 24, 2021
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chandra: Dear GOG community!

Thank you for bringing this topic to our attention. We’re looking into it and will be updating you in the coming weeks. In case you have purchased HITMAN and are not satisfied with the released version, you can use your right to refund the game.
First half of this response: formulaic, but about the best I'd expect to see, so, aight.

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chandra: At the same time, while we’re open for meritful discussion and feedback, we will not tolerate review bombing and will be removing posts that do not follow our review guidelines.
Annnd now the second half. You know, I would absolutely love to be a fly on the wall for the process of combing those reviews and your "enforcement" of "guidelines", but once you trim them from the storefront they're erased without any evidence they were ever there, other than whoever posted them doesn't have the option of posting another review.

How convenient.
Posted September 24, 2021
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Longcat: Who hurt you?
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BreOl72: Asks the guy who wants his money back for his purchases from the last 12 years.
Pure comedy gold.
"What Is Deflection?

In general, deflection means that you're passing something over to someone else in an attempt to draw the attention away from yourself. It is a psychological defense in which you deflect blame to others. When you were younger, you may have deflected the blame for a negative activity by pointing out a different negative activity your sibling did. This is to avoid dealing with negative consequences. But, this behavior can be long term and can become a psychological defense mechanism. As you got older, you might have tried to pass the blame for a bad report to a different coworker. You may have tried to get out of looking bad by trying to say that it was someone else who did it. All of these things are examples of deflection."
Posted September 24, 2021
high rated
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chandra: Thank you for bringing this topic to our attention. We’re looking into it and will be updating you in the coming weeks. In case you have purchased HITMAN and are not satisfied with the released version, you can use your right to refund the game. At the same time, while we’re open for meritful discussion and feedback, we will not tolerate review bombing and will be removing posts that do not follow our review guidelines.
I'm new here, yet in that month time I've bought two pages worth of great games from you. I've defended you a few times your credibility was brought unto question on forums and boards. Hitman GOTY would've been an instant purchase for me at that discount were it a proper standalone, no-network-needed game it should've been on GOG, but instead it became a wake-up call.

Many say online dependency isn't a form of DRM at all. I disagree, it is the worst of them far as the buyer's inconvenience and risks go. I never minded the physical copy protection much, I've enjoyed the creative approaches to it with in-box trinkets and puzzles hidden in paper manuals, I didn't mind benign serial keys at all, I've begrudgingly tolerated malware that not only impaired the system but also worn out disks and drives something fierce, but online dependency means that in a few years (at best, sometimes it properly works for barely a year despite all assurances to the contrary) I'd lose the product I have bought, and connection quality and/or net provider or governmental meddling can render the game unplayable well before then. If you have to move often, if your net connection isn't unlimited and comes at robber tariffs you can't enjoy such games at all.

I'm new here. I liked to shop here to this very day. I'd like to continue. I was willing to let negligent support, absent updates and general slowness slide. But this needs to be nipped in the bud. You profess to be a DRM-free shop. I consider online dependency to be the very worst kind of DRM, and that removing any and all online dependency and henceforth staying clear of anything of the sort should be the absolute priority.
Post edited September 24, 2021 by Chasmancer
Posted September 24, 2021
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BreOl72: Well, but you certainly agree, that GOG had the option of simply ignoring/deleting the 1-star reviews, while still changing nothing? Nowhere is it stated that it was the review bombing that "changed" minds in GOG's HQ.
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BrianSim: Sorry but joppo is correct. A genuine "review bomb" is unfair downvoting of a game due to reasons other than the game, (eg, usually one of the developers going on a rant about politics on Twitter). "This game has DRM'd content" on a game that has DRM'd content isn't a "review bomb" at all, just a normal accurate review. That it's triggering some people to feel angry about reading that many negative reviews complaining about DRM on a DRM-Free site is classical cognitive dissonance (psychological stress that arises from having ones beliefs challenged, ie, "I can't believe it's DRM. It can't happen on GOG. They must all be wrong"). I don't want to believe it's happening either, but here we are...

Likewise, suddenly deciding to "review" bad language on Hitman whilst plenty of other reviews such as "I pirated this game and quit after 1-2 hours because its so damn generic and awfully designed" on Bioshock Remastered still stand is painfully obvious that the sudden deleting negative reviews has little to do with "review guidelines" and more "panicked damage control" of trying to skew the score up without making it look too obvious.

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BreOl72: But that's the problem, isn't it? You guys are pissed off by literally EVERYTHING!
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BrianSim: Whose fault is that?... Out of date games, the sheer scale of the 2nd class citizen thread, missing Linux builds, missing DLC vs Steam, missing soundtracks, buggy offline installers deliberately left buggy for two years to encourage the use of Galaxy, having to maintain lists of DRM in "DRM-Free" games, having to maintain lists of developers likely to abandon their games, tech support / customer service response times increased from hours to months, increasing online gating of content of post 2016 games, uneditable reviews, clunky forums, etc. People are pissed off over a lot because there's a lot to be pissed off about, and never before has a company managed to get almost everything wrong in such a short space of time to the extent "post modern GOG" is almost a completely different company to the pre-Galaxy GOG of old. Shooting the messenger will not make the message go away.
A yes, redefine the term to make you opinion correct. Not saying that the situation was handled well, but now people are just rage spaming and stroking there own ego.
Posted September 24, 2021
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Yeshu: A yes, redefine the term to make you opinion correct. Not saying that the situation was handled well, but now people are just rage spaming and stroking there own ego.
You must be new to the Internet if you think every game with a lot of reviews and an average score below 2/5 is a "review bomb". That's not what it means at all. By all means crayon in your own "definition" so that you can "stroke your own ego" by complaining about other people who are complaining over something that's actually genuinely wrong with the game in its current release state...
Posted September 24, 2021
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mrkgnao: "Look into" is GOG-speak for "do nothing until people forget about it".

It worked countless times in the past, for example:
- "look into recovering the thousands of lost private messages" when they moved from PM to Chat
- "look into keeping regional pricing limited to new games" when introducing regional pricing
- "look into returning GOGmixes" when these were removed

All signs show that it will work again here.
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TZODnmr2k5: Let's hope that this time something actually gets done, as DXMD had its online-only bullshit removed, I would hope that the same happens with this game as well!
I hope so too.
Posted September 24, 2021
high rated
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chandra: Dear GOG community!

Thank you for bringing this topic to our attention. We’re looking into it and will be updating you in the coming weeks. In case you have purchased HITMAN and are not satisfied with the released version, you can use your right to refund the game. At the same time, while we’re open for meritful discussion and feedback, we will not tolerate review bombing and will be removing posts that do not follow our review guidelines.
I generally don't agree with review bombing, but in this instance I do think the response is justified as this release does go against what many people, myself included, see GOG standing for. I obviously haven't gone through all the reviews myself so if there are ones that clearly go against the review guidelines and don't address the DRM (or other) issues, I get why they'd be removed and that's fine. However, starting to remove them before addressing the actual issue that led to the reviews is a pretty terrible PR move no matter how I look at it.
Posted September 24, 2021
high rated
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Krooked_: I don't know what they have to "look into". The game has a huge portion of its content locked behind an online requirement and it's being sold here, on a supposedly DRM-free store and I very much doubt they weren't aware of these issues. Either fix the issues or remove the game altogether. It's really that simple.
avatar
mrkgnao: "Look into" is GOG-speak for "do nothing until people forget about it".

It worked countless times in the past, for example:
- "look into recovering the thousands of lost private messages" when they moved from PM to Chat
- "look into keeping regional pricing limited to new games" when introducing regional pricing
- "look into returning GOGmixes" when these were removed

All signs show that it will work again here.
I agree, the game will remain the same and still be sold. I think it's to "cool off" the people complaining and hoping they calm down in time, almost like "time heals all". Good examples btw.
Posted September 24, 2021
people will calm down because nobody will buy games here anymore after this.
when they will notice there are no more sale maybe gog will go back to be a small company that actually care about customers.
they are too big now
Posted September 24, 2021
low rated
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LiefLayer: people will calm down because nobody will buy games here anymore after this.
when they will notice there are no more sale maybe gog will go back to be a small company that actually care about customers.
they are too big now
The game is top selling right now, and i saw some defending it on reddit. I doubt it will hurt them much.
Posted September 24, 2021
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LiefLayer: people will calm down because nobody will buy games here anymore after this.
when they will notice there are no more sale maybe gog will go back to be a small company that actually care about customers.
they are too big now
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Truth007: The game is top selling right now, and i saw some defending it on reddit. I doubt it will hurt them much.
I agree. GOG knows its customer base a lot better than people think. A few will leave or join the boycott, but the rest will continue buying here as before.
Pages:
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161
This is my favourite topic
Community
General discussionRelease: <b>HITMAN - Game of The Year Edition</b>(2414 posts) (2414 posts) 
(2414 posts)