Thanks for posting the link. I bought my 10nth game, thus qualifying for a freebie, 2 hours before the 'No More Freebies' message appeared.

I contacted Support Team now, as per Konrad's post. ( :


EDIT: I don't believe this was intentional. GOG are doing their best to put things right.

They may not have been able to negotiate for the necessary number of games for worst case (only one person buys every single game in the sale, maximizing the number of freebies earned), and can you imagine the bitching when it comes out that everyone, everywhere got The Witcher 1 for every free game earned starting on Day 3? Especially if those keys are set to expire in a little over a month?

Almost completely agree. Keep the same limits, but when the other freebies ran out then they should have used the Witcher games as freebies.

If you can't prepare for the worst case scenario then either reduce the number of games you are selling or don't have a sale at all.

Hope I edited this quote correctly.

I did not see this information anywhere; it just happened.

At the end of day one I only needed one more game to hit 10 (my counter showed "1".

At the start of day two I purchased one of the newly added titles and looked at the counter and it read 9 or 8 I cannot recall.

I wrote support about it and got an answer but not one that was completely satisfactory.

If I knew how to see old contact threads I would post it here.

Another FAQ answer: The second freebie only took 9 purchased games to earn. So after you purchased that 10th game, the proper read was 9 remaining for the next game.

That's no excuse imho. A simple addition 'Get them while they last' to the message 'Buy ten, get one free' on the main page would have sufficed. FAQ imho stands for Frequently Asked Questions, not for terms of condition of this sale. The message 'Buy ten, get one free' is pretty clear to me, so I don't feel the need to visit that section, and I don't think I should to get the info only there the number of freebies is limited. That info should be on the main page, limited screen real estate or not. It's only fair towards customers, now it feels like they were hiding the fact there was a limited number of freebies.

As for the comment one of the blue's made in the forum: again insufficient. Nobody ever reads each post in every topic every day. If they wanted to get a clear message across, they should have started a new news topic on this, at least they'd had gotten the attention of everyone who frequents the forum daily, not just the few ones who stumbled upon that one Blue's post on one of the pages of a fast moving topic like the official sale topic before they ran out. Again, not necessary, but it would have been a lot clearer.

But like I said, technically they didn't do anything wrong, it's more a question of being disappointed in how they communicated the terms of this sale and also informed us (or failed to) about the running out of the freebies when it became clear that would happen. Hence the bad aftertaste left by this sale.

No, there is virtually nothing wrong with that.
What really bother me is the message on the faq saying freebies running out would be unlikely yet it happened on the third day. And i only knew there was the sale at the end of the first day so it looks very quick to me., far from what i believed with the faq.

But there is nothing wrong technically. It just means i will not trust Gog like i did before, that's all.

The sale itself needs to be readable and accessible on a small phone screen, and it looks to me like GOG optimized for people to do that. If people can't be bothered to take a look at details, with the link right there, GOG can't force them. There were a number of particulars that needed to be addressed, and as far as I'm concerned, GOG made the right choice in putting them all in one place for easy reference and access.

No one had to read every post in every topic. They didn't even have to read many posts in a single topic. GOG used the official notice thread that was created by GOG about this sale. Favorite that (one click on the little check mark box), and you can find it with a single click on the Community tab along the tab. One click on that little '!' next to the topic name will display just Blue Text responses. The fact that GOG posted in at least two different threads (at least one in a foreign language, in case some GOGers don't speak/read English) will only increase the coverage.

If that's the way you feel, then that's the way you feel. I have no quarrel with that.

I sometimes have the feel that GOG runs sort of like half a dozen guys working out of someone's basement. Decent people, hard working, trying to make people happy while running their business, and a little error prone.
*shrug* They miscalculated. Or there were a lot more people spam buying games after that 5 per freebie deal than anticipated. And/or people (like me) actually bought more than in previous sales. Accurately guessing human behavior can be very, very error prone.

I'm fully aware of that and i accepted errors and miscalculations before, it happens . Like i said there is nothing wrong technically. But that sentence gave me the feeling they were totally confident this lack of freebies would'nt have been this quick. It was easy to just stop at saying it was limited and i would'nt have mind at all.

I know it was not a good idea to have that feeling, it won't happen again.

I do see your points, but don't quite agree. For me this condition (freebie games running out) is too important a condition in the sale to not be mentioned on the main page. And as for communication, though I must say I did not know about the '!' button displaying only Blue's messages, I still should not have to go looking for such important announcements, the 'we're running out of freebies' message is important enough to deserve its own topic.

But I think we should agree to disagree on this subject, as we're not going to change each other's mind here I think. Agreed? :-)

To be fair, I'm also rather surprised they ran out as fast as they did. I haven't been watching the sale nearly as close today has I did the past two days, so I don't know how much it slowed down after the freebies were all gone. It seems I'm just less affected by the freebies being used up.

Makes sense, and Agreed. One suggestion I've seen that I liked was a freebie counter on display on the main screen. They'd have to be careful to mark that it is separate, but that might have solved a lot of the vanished freebie complaints.

Wait, we've civilly agreed that each other has a point, even if our personal feelings on the matter don't line up? ...have we somehow wandered off the internet during our communication?? :O
(kidding (mostly))

I really don't like the idea of buying ten games to get one free. It's just not a bargain. But, the games have been pretty good prices, I snagged Fran Bow.

Yup, I too liked the idea of such a counter. But oh well, the sale is over now, here's to hoping (and I think they will) Gog will keep the negative reactions in mind for when they plan their next insomnia sale.

Hehe, lol! Yes, we do things the civilized way here on Gog, almost as if we weren't in an online environment indeed. :-)

As kind of someone watching on the side-lines:

a) it was a great opportunity to get some great games at a really reduced price;
b) the 'free' game was a carrot which apparently several people chased, only a limited number caught;
c) I already had all the games being offered, so I couldn't 1) get a reduced price; or 2) even qualify for the free game without purchasing the same games I had once more over.

It was an interesting marketing ploy on their part, I'm not going to fault them for that.

However, for those who were waiting for the games to purchase at a rather generous discount and then getting them, only to find out all of the 'free' gifts were gone when they reached Level 10, well, that's kind of crass. "There is no cake!"

The only thing to be thankful for at that point is that they weren't all purchased at full price.