Hmmm.. I can't say I've ever had any issues with paypal when the money was in the balance already vs relying on a card or the bank (the card or the bank could deny payment for any reason but paypal never did).

Curious... Although I wonder if it's because you are in Japan and there's a currently conversion paypal is doing? I couldn't say...

But yes as others have said, contact support first. You had like 45-60 days to enter a dispute if they fail to do their end of the deal by that point, however I've yet to see that happen. But since you already have the dispute up... well...

SILENCE THE DISCORD! >:D

okay, I already got the games I've ordered. It's a shame I couldn't use the XP to get the free games before the sale ends.

That does suck man, enjoy your games, remember if you have issues like this again, contact SUPPORT before anything else, and remember GOG is based in poland so their hours are a bit weird, Poland also has alot of national holidays ALOT of them.

You could contact them again and ask nicely ;) if they grant you the games. It was not really your fault and who knows ;)

If you meet the XP qualifications, try checking here and see if you can redeem any of the games.