Thanks for the opportunity, htown1980!! I AM IN

For some reason I got inspired not long ago to change my username, I sent in the request and they quickly changed it, only to have me feel extremely weird with a new name and I quickly sent another request to change it back, and they quickly complied and I was myself again.

Hi! I'M IN. +1 for the initiative

My experience with GOG's customer support is limited, but I was quite happy they reacted when a scammer recently created a profile that mimicked mine. On game issues, I'm usually able to find solutions by myself, but what' I ve seen from them is ok, and certainly better than my experience with a competing client-based platform that boast a huge customer base but isn't actually able to provide any meaningful form of support...

Not in but +1 for the giveaway. I've had nothing but great results with GOG's support and think it is better than any other gaming site in the industry that I've dealt with. They're polite and friendly and usually respond in less than 1 business day unless they're swamped during a sales promo or something and then usually within 2 days max. The odd support query might get lost from time to time and someone might have a bad experience but such are rare occurances which are exceptions and not normal by any stretch.

Any time I've had a problem with a specific game and reported it, they've responded with a suggestion to try or an outright solution and without exception so far within 1-3 mails usually they've nailed a solution that works, even for some of the most obscure problems.

I've had purchases not go through properly with games missing from my order and they've apologized for the error and explained the glitch then gifted me the missing games no charge, I've been offered free games a few other times for relatively minor inconveniences too. They also have a great sense of humour too and not some static corporate suit and tie feeling. I appreciate that.

I've seen some people report having bad experiences over time too, but what I've notices is that often people jump to negative conclusions about GOG too fast and don't give them a chance at all then curse them into the ground. GOG is just a company like any and ran by humans and they can sometimes make mistakes or get overloaded or similar too. It has been my personal experience that they truly want to serve their customers and do the best they can to make people happy to shop here and that if people make _that_ their default assumption when they have a problem, then communicate the problem through support politely and with respect and patience then wait at least until the next business day or two in Poland timezone, that GOG will resolve their issue, and if for some reason they don't - persistent patience with them will pay off in the end. I think most people who have bad experiences largely create the bad experience themselves out of anger and frustration and then bad hostile communication.

So I for one am also very happy about GOG's support and trust them more than any other online places I shop. The second best customer support experience I've had is shopping online at http://www.staples.ca for office supplies etc. A lot of companies could learn a thing or two about customer support from GOG.com and Staples. :)

Anyhow +1 for the giveaway!

Why won't you ever play them? I would say you could go ahead and skip BG1+2 and not be missing anything major. However, PS:T is one of the finest artistic literary creations of our time, and you should play it!

Funny, ZFR!

Bad news for you guy. You have a Support minion "stalker" who gives you a death stare since 2013. Any news on a fix for the music problem for The Settlers III? (Click me! ) Thanks in advance! ;)

I'm in.

Online game support:
One time I contacted GW2 support because I bought something and got more (I got two character slots instead of just one) . They said that it is no problem and I can use my extra character slot.

WD support:
Nothing bad to say here too. They changed my broken external drive for a new one.

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I AM IN

I wrote once a ticket to Ubisoft support... Do I have to continue? ;)

Btw: Great GA and very nice offer of GOG-staff. :)

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Thanks for your generosity! I will probably edit this later with some horror story, I work customer service. :P

Wait, what? Up til the last sentence it was regrettable but "normal." But they're not taking calls during the first week of school?

That's...unusual. And probably worth a complaint to the president (if not an outside agency). And/or something for the school newspaper to look into. It suggests they're either terrible, or more likely they lack sufficient staff. And the law requires sufficient administrative capability.

I'm curious which college it is. There are alternative explanations (untimely retirements/quitting, software snafus) but the likely explanation is that they just don't have enough staff. Given the downsizing and hiring freezes many schools have experienced, it's not entirely surprising, but still worth someone looking at.

Anyway, sorry to derail the thread. ;)

+1 for the cool GA, but not in! I too have had only positive experiences with GOG customer service.

I AM IN

My story: My internet bill went up so I called about it (I didn't receive any notification). The person on the other side of the line told me it was due to a new increment in the service so there was nothing I could do. I was checking the bill and notice a U$D 4 additional for an antivirus (my internet bill is around U$D 30) and I never asked for it, I already had my own and NEVER used the one provided by them since I wasn't even aware of it. It was removed from my bill starting the following month and just like that reduced my bill around 15/20% (not retroactively though). By the way, I pay U$D 30 because of a "newcomer promo", otherwise it would be around 70 (which is what's gonna cost me starting december and most likely will call and cancel the service and request it again for the discount unless they provide me with a new promotion ^^).

I'm In!

I haven't had much interaction with GoG support (mostly it was a quick question or two) and they've always gotten back to me quickly which was nice! Plust, little things like Thiev popping his head in the thread show just how great and human GoG staff really are.

I DO have a wonderful support story though. It always amazes me how so many large companies make a living giving people the runaround for something 8 times out of 10, in the end they're going to do anyway. When a GOOD support interaction can make a lifelong raving customer, like the story I'm about to tell.

I love Fantasy Flight Games. I'm not a huge boardgamer (my collection of games is a handful, not the hundreds and thousands you see on some peoples shelves - or more like rooms! - dedicated to games).

I was DROOLING to get my hands on War of the Ring back when FFG was handling this game. It was out of stock and I waited, often not so patiently, for this thing to come back in stock, watching as it drifted from the printer, to the boat and finally stateside. Right around the time I end up with my copy, reports were coming in that there were some board warping issues. Sure enough, I get mine out of the box and while it's initially flat the board (it's actually two massive boards that are placed next to each other and house TONS of little figures - so it's important to have a good clean flat surface unless you want warg riders sliding from Orthanc to the Dunlands ;) ) starts to curl and bend. I go to their site, and they already have a dedicated digital "form" to start the process of getting a new board.

"Oh great" I think. I'm going to fill out the form, wait a week, get a form back, have to ship my board, wait two weeks, probably wait another week and then maybe finally get my board. About three or four days after I submitted my online form I get a package in the mail from FFG, new board stuffed inside and a hand written note including my name and everything. I was shocked and loved them even more for it. I don't know if she's still there, but thanks Thaad! ;)

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I AM IN

My only experience with GOG support was with Dark Reign + Expansion and the fact that it asked for a CD. They did offer me a refund after trying to trouble shoot it, but I like collecting games so decided to keep it in the end. (I think they have patched it since then, as it seems to work Ok now.)

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As far as customer support stories, I can't say I've had any particularly bad experiences either here on gog, or elsewhere. When something could be done, it was done speedily and efficiently, when something simply could not be done, I was told so politely, and offered apologies (whatever that is worth).
One of the humble bundles (competition, boo, boo, I know :D) a while back offered Starbound to the first 1000 customers who bought at the higher tier. I bought at the higher tier within the first minute or so, but by then over 5000 people had bought it already, so it didn't work out. Was sad, but whatever.
I woke up the next day to an email from Humble Support apologising, with a link to a key for Starbound.

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And Thank You in advance to gog support for taking care of my issue. :)