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Reznov64: GOG treats all customers as second class citizens, removing games from our libraries when they claim to be pro game preservation.
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Syphon72: What game did you have removed?

Edit: You're the one who keeps saying that Spec Ops has been removed from your library. You probably purchased the game from a key reseller. Because several users, including myself, have confirmed that we still have Spec Ops in our libraries. So please stop spreading misinformation, or contact GOG about your missing game.
GOG support does not exist.
high rated
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Syphon72: What game did you have removed?

Edit: You're the one who keeps saying that Spec Ops has been removed from your library. You probably purchased the game from a key reseller. Because several users, including myself, have confirmed that we still have Spec Ops in our libraries. So please stop spreading misinformation, or contact GOG about your missing game.
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Reznov64: GOG support does not exist.
Yes, they do exist. They can be slow at time but will get to your issue.

You keep avoiding the question. You probably bought the game from a key seller site.

If you purchased the game from the GOG site, then create a support ticket and show proof of that purchase so thery can return the game to your library.
Post edited Yesterday by Syphon72
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Reznov64: GOG support does not exist.
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Syphon72: Yes, they do exist. They can be slow at time but will get to your issue.

You keep avoiding the question. You probably bought the game from a key seller site.

If you purchased the game from the GOG site, then create a support to ticket and show proof of that purchase so thery can return the game to your library.
Tried that, gave them all required information, not one response back, even for the JYDGE game.
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Syphon72: Because several users, including myself, have confirmed that we still have Spec Ops in our libraries. So please stop spreading misinformation, or contact GOG about your missing game.
Can confirm.
Everything fine with my copy of Spec Ops too.
Same. Spec Ops is sitting sound and well in my library, downloading fine and all.
The games get removed from catalogue, but unless you got the key from illicit reseller, they don't get removed from library.

Actually, I even have 2 versions of Fallout 1, 2 and Tactics, because they've been briefly delsited and brought back as separate entries, and they didn't register as the same entities I already owned (and then I picked the three of them when purchasing 3 and NV as well, because the whole package was cheaper that way) - so now I have Fallout 1, Fallout 1 classic, 2, 2 classic, Tactics, Tactics Classic.

¯\_(ツ)_/¯
Post edited 3 days ago by Andrzejef
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Reznov64: GOG support does not exist.
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Syphon72: Yes, they do exist. They can be slow at time but will get to your issue.

You keep avoiding the question. You probably bought the game from a key seller site.

If you purchased the game from the GOG site, then create a support to ticket and show proof of that purchase so they can return the game to your library.
I Have to disagree... I've been trying to contact support for a few weeks for two games I'm having problems with its not that support doesn't respond they won't even let a support ticket be generated despite including a DX Dialogue report attached to my support issue. Its been like that since sometime in October or at least for me its why I've been going through forums for my problems. I only managed to partially solve one games problem while the other game no longer runs.
Post edited Yesterday by exiledemulator
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Syphon72: Yes, they do exist. They can be slow at times but will get to your issue.

You keep avoiding the question. You probably bought the game from a key seller site.

If you purchased the game from the GOG site, then create a support to ticket and show proof of that purchase so they can return the game to your library.
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exiledemulator: I Have to disagree... I've been trying to contact support for a few weeks for two games I'm having problems with its not that support doesn't respond they won't even let a support ticket be generated despite including a DX Dialogue report attached to my support issue. Its been like that since sometime in October or at least for me its why I've been going through forums for my problems. I only managed to partially solve one games problem while the other game no longer runs.
It sounds like GOG is having some issues with their support page. Maybe try direct messaging a Blue about it? I had an issue resolved two weeks ago. Sure, they are slow, but they fixed it.

Not creating support ticket sounds like their site not working correctly, which has happened before.
Post edited Yesterday by Syphon72
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exiledemulator: I Have to disagree... I've been trying to contact support for a few weeks for two games I'm having problems with its not that support doesn't respond they won't even let a support ticket be generated despite including a DX Dialogue report attached to my support issue. Its been like that since sometime in October or at least for me its why I've been going through forums for my problems. I only managed to partially solve one games problem while the other game no longer runs.
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Syphon72: It sounds like GOG is having some issues with their support page. Maybe try direct messaging a Blue about it? I had an issue resolved two weeks ago. Sure, they are slow, but they fixed it.

Not creating support ticket sounds like their site not working correctly, which has happened before.
Its been this way since maybe the top of october if not late september. This isn't acceptable!! I'm afraid to even buy a game in case I have to return it I might not be able to. I Don't know if even that works. I recently tried contacting support it still isn't functioning.
I am actually buying almost any Steam game using a key and i never had any issue with any of those keys. However, i got my trusted sources and if it is rated bad... or no good payment conditions, i rather use a more expensive offer.

On GOG i do not use keys, as i am satisfied by sales only due to different reasons.

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Reznov64: Tried that, gave them all required information, not one response back, even for the JYDGE game.
Not even a key has been used... but of course... if anything happens "it must be a key".

In general, any shop, if they remove a game for whatever reason they should hand out a clear reason and perhaps sort out the issue. If this has not been done, it is probably a bug. In fact, i already got missing stuff, but not a entire game... just some content.
Post edited Yesterday by Xeshra
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Xeshra: I am actually buying almost any Steam game using a key and i never had any issue with any of those keys. However, i got my trusted sources and if it is rated bad... or no good payment conditions, i rather use a more expensive offer.

On GOG i do not use keys, as i am satisfied by sales only due to different reasons.
Do you know of any good key sites? I am looking at a small list of delisted games I want to buy and gray market seems like the only way to buy them.
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Syphon72: It sounds like GOG is having some issues with their support page. Maybe try direct messaging a Blue about it? I had an issue resolved two weeks ago. Sure, they are slow, but they fixed it.

Not creating support ticket sounds like their site not working correctly, which has happened before.
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exiledemulator: Its been this way since maybe the top of october if not late september. This isn't acceptable!! I'm afraid to even buy a game in case I have to return it I might not be able to. I Don't know if even that works. I recently tried contacting support it still isn't functioning.
Even refunds are not working for you? I would DM a blue, because I refunded three games recently with no issue. I actually made a support case today and got the email with a case number. Sorry, that's happening.

You don't need to submit DX Dialogue file for refunds.
Post edited Yesterday by Syphon72
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Xeshra: I am actually buying almost any Steam game using a key and i never had any issue with any of those keys. However, i got my trusted sources and if it is rated bad... or no good payment conditions, i rather use a more expensive offer.

On GOG i do not use keys, as i am satisfied by sales only due to different reasons.
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Reznov64: Do you know of any good key sites? I am looking at a small list of delisted games I want to buy and gray market seems like the only way to buy them.
Gray market? Not sure what you mean by this. In general, keys are a shop function and customer demand and by itself nothing in a "gray area". Although, the shops may not enjoy to see it so they bring up the impression of a somewhat paradox attitude, as soon as someone seems to use a key.

The thing is just, there are by its nature more illegal activities by using keys than what is usually done in "direct purchases". However. in order to get a working key... either a direct purchase have to be done first, or a publisher/dev (sometimes even the shop itself) was handing out a key to someone (it can be free or by using a mass-buying-offer). Either way, the worst that could happen is that someone is paying the key using a "stolen" payment option. In this case the banks involved may "get the verified payment" back from a shop to the "owner of the payment option". However... this is not a shops failure, it is actually the failure of the bank or the customer... who was not protecting their payment option well enough. There would be a insurance possible, yet they are to stingy making a insurance for it. On the other hand, they can pull billions into war, certain investments and whatelse, non stop... if it is serving their needs well. The security on the other hand is always something "the weakest" in any chain have to take over and ultimately they are the one suffering if anything bad happens. One of many reasons the inequality is increasing with a crazy pace... non stop.

If there is a "trusted key seller/reseller" i can not say. It totally depends on the game but there are several sites offering a big list of many key-vendors... and based on the ratings it can provide some hints what might be legitimate or rather the opposite. However... most valuable is the own experience and over time it is easy to tell "who is offering proper stuff" and who to avoid.

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Syphon72: Even refunds are not working for you? I would DM a blue, because I refunded three games recently with no issue. I actually made a support case today and got the email with a case number. Sorry, that's happening.

You don't need to submit DX Dialogue file for refunds.
I think he is making something wrong... you should tell him how it is done properly.
Post edited Yesterday by Xeshra
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exiledemulator: Its been this way since maybe the top of october if not late september. This isn't acceptable!! I'm afraid to even buy a game in case I have to return it I might not be able to. I Don't know if even that works. I recently tried contacting support it still isn't functioning.
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Syphon72: Even refunds are not working for you? I would DM a blue, because I refunded three games recently with no issue. I actually made a support case today and got the email with a case number. Sorry, that's happening.

You don't need to submit DX Dialogue file for refunds.
Post edited 22 hours ago by exiledemulator
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exiledemulator: Its been this way since maybe the top of october if not late september. This isn't acceptable!! I'm afraid to even buy a game in case I have to return it I might not be able to. I Don't know if even that works. I recently tried contacting support it still isn't functioning.
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Syphon72: Even refunds are not working for you? I would DM a blue, because I refunded three games recently with no issue. I actually made a support case today and got the email with a case number. Sorry, that's happening.

You don't need to submit DX Dialogue file for refunds.
I know I don't need a DX report for a refund but what I mean is what if even refunds stop working the same as support isn't working right now. I haven't tried refunding any game recently. I've only done that twice about 3 years ago.

I still can't contact support even with a DX report attached. I had someone on a forum advice me to just attach a text file with a title that says "Dx Report Not Needed" cause it had worked for them last time they contacted support. I've tried both methods it won't send my complaint. I click send and nothing. Its been like that since early October. I tried finding the developers of the game I need help running but only found a basic webpage that looked like an advertisement page and no game support options.
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Syphon72: I still can't contact support even with a DX report attached. [..] I click send and nothing. Its been like that since early October. [..]
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exiledemulator:
Weird, what browser do you use?
For me it even worked on Firefox.
Btw I think it just created a notification popup at the top, did you allow them for Gog?
Or could it be some ad blocker's fault?