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angelblue: We didn't get any special treatment. We always have to go through the official support to get help. The "Discord" just allows to communicate more simply with the other french users of gog. And to help each other.

Otherwise I really hope that gog will find a solution to our problem.
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Magnitus: There is a simple solution to your problem... when dealing with international channels (ie, all the countries in the wide world speaking a myriad of other languages, plus English), speak in English if you can and if you can't, try to learn English.

It is the standard world-wide protocol to do business. Its a done deal. I live in the present, don't get me started about revisiting the past hoping for some other outcome (I'm in Quebec, I'm well aware of where that mindset will lead you).

Maybe in the future, it will be Mandarin (in which case you bet my kids will learn it... as an individual, I don't shape geopolitics and I'm not interested in drowning going counter-current to them, I adapt to them), we'll see. But for now, it's English.

Locally, you can speak whatever language is dominant. I interact in French regularly with the people living in my area. But when I'm doing software development or interacting with people abroad on the internet, I do it in English.
I respect your opinion but I don't totally agree with you

As you could see. I don't hesitate to speak in English when needed (Thanks DeepL).

But when gog proposes French among the languages. I think that we should assume with a minimum service.

A few years ago, they announced gog in French for the first time (that was a long time ago). So now they have to assume that they have French customers. Steam and others do it well.

I suspect that gog doesn't have the same means as the others. But it doesn't cost much to offer the news in our local language (even with an automatic translation as it seems to do). We're even willing to wait a few extra hours if we have to.

For the support. I understand that it can cost money to hire someone but again. You have to assume that they have French customers now. It's not up to us to make the effort when gog has offered us a french store for years, with a french support. Gog can't ask the customer "excuse me but now we don't manage french".


Finally, I would like to stress to the Gog team that my goal is not to criticize, but to improve things. I love you guys, you've released some amazing games that I thought I'd never see on gog (Dishonored, The Talos Principle, Shadow of, Skyrim etc... And for that I will always be grateful.

For that I manage (when I have free time) the french community, to help you.
Post edited October 14, 2022 by angelblue
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angelblue: I respect your opinion but I don't totally agree with you

As you could see. I don't hesitate to speak in English when needed (Thanks DeepL).
Fair enough. In all frankness, my point of view is probably coloured at least partly by local politics here and my perception that some people's point of view is not anchored in reality.

I won't go into the details, but all I'll say is that the day they'll ask me to write software in French is the day I'll relocate elsewhere.

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angelblue: But when gog proposes French among the languages. I think that we should assume with a minimum service.

A few years ago, they announced gog in French for the first time (that was a long time ago). So now they have to assume that they have French customers. Steam and others do it well.
Fair enough. They did open the door for it so to some degree, they have to own up to past commitments.

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angelblue: I suspect that gog doesn't have the same means as the others. But it doesn't cost much to offer the news in our local language (even with an automatic translation as it seems to do). We're even willing to wait a few extra hours if we have to.
I don't think for anything professional, you want to rely on automated translation services. They are just not there yet.

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angelblue: For the support. I understand that it can cost money to hire someone but again. You have to assume that they have French customers now. It's not up to us to make the effort when gog has offered us a french store for years, with a french support. Gog can't ask the customer "excuse me but now we don't manage french".
Technically, they could, but it is a fair point that they should make an official statement about it and own up to that.
Post edited October 14, 2022 by Magnitus
Hello. Again, we have no more news in French since yesterday. Please do not forget to translate the news. Please
Hello. I take the liberty of updating the post to thank gog. It seems that the news in french is coming in a good time now. I just want to let the GoG team know that we appreciate it.

Please keep it up. =)
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Clownski_: As others mention]ed, global general is an English-only Forum so let's stick to that language when posting here. Thanks.
That's an unceptable code of conduct, beceause some of your customers ain't able to write properly in french ; throwing this in the face of french customers in this case isn't a good way either....

Your company should accept this is the result of the poor decision made.

As for myself i use english because :

there're more users who speak english than french.

With all respect i could have, even if i agree in the general forum users write in english, your compagny must face the consequences and certainly don't blame their french users which could have issue to write in english.

I do the effort, GOG should do the same.
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Clownski_: As others mention]ed, global general is an English-only Forum so let's stick to that language when posting here. Thanks.
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DyNaer: That's an unceptable code of conduct, beceause some of your customers ain't able to write properly in french ; throwing this in the face of french customers in this case isn't a good way either....

Your company should accept this is the result of the poor decision made.

As for myself i use english because :

there're more users who speak english than french.

With all respect i could have, even if i agree in the general forum users write in english, your compagny must face the consequences and certainly don't blame their french users which could have issue to write in english.

I do the effort, GOG should do the same.
Woah, red badge of shame! Haven't seen that in a while. I honestly thought gog had disabled low ratings being displayed.
In less than an hour too... You must've pissed off some truly exceptional individual.
Attachments:
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Post edited November 24, 2022 by fronzelneekburm
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Clownski_: As others mention]ed, global general is an English-only Forum so let's stick to that language when posting here. Thanks.
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DyNaer: That's an unceptable code of conduct, beceause some of your customers ain't able to write properly in french ; throwing this in the face of french customers in this case isn't a good way either....

Your company should accept this is the result of the poor decision made.

As for myself i use english because :

there're more users who speak english than french.

With all respect i could have, even if i agree in the general forum users write in english, your compagny must face the consequences and certainly don't blame their french users which could have issue to write in english.

I do the effort, GOG should do the same.
So if I understand this correctly, your suggestion is to let everyone use the language they want on a general, English-based forum? I don't see how it is gonna make the situation any better if you've got the discussion board full of threads you need to navigate through just to check whether you can understand them.
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Clownski_: So if I understand this correctly, your suggestion is to let everyone use the language they want on a general, English-based forum? I don't see how it is gonna make the situation any better if you've got the discussion board full of threads you need to navigate through just to check whether you can understand them.
No, but you certainly aware many users make efforts to speak in english in the general forums (even if its not their native language), alas others language sections are way less populated so... (45 pages on my screen for french section / 1406 for the general in english...) My point was : what about users who aint able to properly read / write in english a post ?. That's not fair, and if i follow you, they should stay in their language section .... shame.. So in the end who GOG will hear the most ? numbers of pages speak for themselves.

I agree its not ideal if a user speak another language there.... but this ... no... just read posts from french users, its seems to me GOG promote english above all others language.... I don't care too much because i am able to understand writing english, but i think about those who have troubles and your company should take care much more about others languages ....period. Where's the French CM ?

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fronzelneekburm: Woah, red badge of shame! Haven't seen that in a while. I honestly thought gog had disabled low ratings being displayed.
In less than an hour too... You must've pissed off some truly exceptional individual.
Lol, i don't care about those idiots and that means i made a point, i care much more about tolerance.
Post edited November 24, 2022 by DyNaer
Hello. I'm bringing this post up, because it's been a week since we had any news translated into French. Would it be to not forget us? Thanks
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angelblue: .

If the gog team wants to improve things and show that they care about the french community. Thank you for letting us know.
If GOG has made one thing obvious over the last decade, then it is that they don't care about improving or even maintaining the forum. They dedicate less and less personnel to it and hardly any resources over all. So since they neglect their main forum, it's no wonder that they abandon their regional sub-forums completely.

That's not nice, but I don't believe that GOG will even try to improve things around here.
GoG seems quite dedicated to letting the forum rot at this point it would be a kindness to shut it down.
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angelblue: .

If the gog team wants to improve things and show that they care about the french community. Thank you for letting us know.
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Lifthrasil: If GOG has made one thing obvious over the last decade, then it is that they don't care about improving or even maintaining the forum. They dedicate less and less personnel to it and hardly any resources over all. So since they neglect their main forum, it's no wonder that they abandon their regional sub-forums completely.

That's not nice, but I don't believe that GOG will even try to improve things around here.
angelblue's not just speaking of the forums. The most recent newspost on the French-language version of the the front page is from the 25th of April -- a week and a half ago.
Is it possible that GOG lost their last French employee or he or she went on vacation?
I'm making a summary of the current situation.
To my knowledge. They still have a few employees who speak French. But they all already have a job. So they can't take care of us. And I understand.
But the concern is that we don't have a community manager anymore.
So we have been abandoned for more than 1 year, maybe 2.
I still hope that GOG will find us a "Comunity Manager" one day.

I'd also like to point out that we still don't have anyone who speaks French in support. Currently the support makes the effort (sometimes) to speak with "google translate" to help us. And the support staff is pleasant. But it's not perfect because of the language barrier (and the delay in response. But then, we all know the situation. It concerns everyone I think).

Anyway. As a volunteer, I do my best to help the French community. But at my level, there is not much I can do. Only to alert GOG not to forget us.

If there are GOG employees who follow the thread. It would be nice to give us the situation concerning us. Thanks
Post edited May 08, 2023 by angelblue