Posted October 14, 2022
angelblue: We didn't get any special treatment. We always have to go through the official support to get help. The "Discord" just allows to communicate more simply with the other french users of gog. And to help each other.
Otherwise I really hope that gog will find a solution to our problem.
Magnitus: There is a simple solution to your problem... when dealing with international channels (ie, all the countries in the wide world speaking a myriad of other languages, plus English), speak in English if you can and if you can't, try to learn English. Otherwise I really hope that gog will find a solution to our problem.
It is the standard world-wide protocol to do business. Its a done deal. I live in the present, don't get me started about revisiting the past hoping for some other outcome (I'm in Quebec, I'm well aware of where that mindset will lead you).
Maybe in the future, it will be Mandarin (in which case you bet my kids will learn it... as an individual, I don't shape geopolitics and I'm not interested in drowning going counter-current to them, I adapt to them), we'll see. But for now, it's English.
Locally, you can speak whatever language is dominant. I interact in French regularly with the people living in my area. But when I'm doing software development or interacting with people abroad on the internet, I do it in English.
As you could see. I don't hesitate to speak in English when needed (Thanks DeepL).
But when gog proposes French among the languages. I think that we should assume with a minimum service.
A few years ago, they announced gog in French for the first time (that was a long time ago). So now they have to assume that they have French customers. Steam and others do it well.
I suspect that gog doesn't have the same means as the others. But it doesn't cost much to offer the news in our local language (even with an automatic translation as it seems to do). We're even willing to wait a few extra hours if we have to.
For the support. I understand that it can cost money to hire someone but again. You have to assume that they have French customers now. It's not up to us to make the effort when gog has offered us a french store for years, with a french support. Gog can't ask the customer "excuse me but now we don't manage french".
Finally, I would like to stress to the Gog team that my goal is not to criticize, but to improve things. I love you guys, you've released some amazing games that I thought I'd never see on gog (Dishonored, The Talos Principle, Shadow of, Skyrim etc... And for that I will always be grateful.
For that I manage (when I have free time) the french community, to help you.
Post edited October 14, 2022 by angelblue