stg83: So it took you guys another two weeks or so to bring back Clear and Block features from the old PM system. Was it asking too much of you to say something to us regarding the delay when we were inquiring about it in the thread where the initial announcement was made?
http://www.gog.com/forum/general/update_blocking_users_and_deleting_messages_on_chat/post120 Better late then never so good to see these features implemented but once again your absolute failure to communicate on your own accord left most people less then optimistic of seeing the return of these much needed features. I hope you guys finally start learning from your errors and be more transparent regarding these issues in the future to alleviate our concerns.
I also sincerely hope the anti-fraud measures that you have introduced prove to be effective because a few bad apples should not be able to dictate the purchasing ability of all the legitimate customers here. Also hoping that the temporary gifting restrictions having been lifted now continue to stay that way due to this measure as it was a major concern for a lot of your customers here.
Tallima: Here's an example of how communication with a company like GOG, who has many passionate supporters, should have went:
Dear GOG Community,
GOG has been the target of many fraudulent credit card transactions. As an immediate stopgap, we have halted gifting from the most heavily-stolen games. They are listed
here.
We know that you guys love to gift games to your friends and hold cheerful giveaways that really give this site a friendly atmosphere, so we are working diligently on a fraud protection scheme. We'll be discussing the most robust, but also non-intrusive, ways of combatting this. Once we have decided what we'll be doing about it, we'll get to work on implementing it.
We hope we can get something in place in the next 6-12 weeks. Please bear with us while we make the site safer for you.
As a reminder: Nobody sells GOG keys. If you purchase a GOG key from another distributor, you may or may not lose that game if it was purchased with a stolen credit card. Unfortunately, we do not have a system in place to alert you if your game is stolen nor is it priority to make that system at this time. We will be focusing on stopping the fraud, not alerting those who have purchased fraudulently purchased games.
As always, it's an honor to have such devoted and kind customers such as yourself.
Sincerely,
Your Friendly Neighborhood GOG Team
This and this. Still, thanks for the update and I'm thrilled to see progress.
