Posted July 17, 2015
dannydaman9: I got a reply from team 17. I have attached the email below. It looks like they cannot find the error. Also would like to point out that Holy hand grenades and banana bombs do not work for me (weird thing though is that the super banana bomb works fine).
Good afternoon Danny,
Thank you for getting in touch and raising this issue to our attention.
We’re sorry to hear that you are encountering these known issues and are currently gathering information in an effort to resolve them.
If you could, we would greatly appreciate you sharing some event information for the crashes you’ve experienced:
1. Open the Start Menu
2. Type into the Search Bar – Event Viewer
3. Expand the ‘Windows Logs’ folder
4. Select Application from the dropdown
5. Locate the Application Error for the crash
6. Copy the text from the General tab and paste the information into a Notepad document
6. Go to the Details tab, select XML View and copy the information into another Notepad document
7. Attach the documents in a response
Our apologies once again for any inconvenience that these issues might be causing you.
Thank you for your continued support,
Team17
Great info thanks, Good afternoon Danny,
Thank you for getting in touch and raising this issue to our attention.
We’re sorry to hear that you are encountering these known issues and are currently gathering information in an effort to resolve them.
If you could, we would greatly appreciate you sharing some event information for the crashes you’ve experienced:
1. Open the Start Menu
2. Type into the Search Bar – Event Viewer
3. Expand the ‘Windows Logs’ folder
4. Select Application from the dropdown
5. Locate the Application Error for the crash
6. Copy the text from the General tab and paste the information into a Notepad document
6. Go to the Details tab, select XML View and copy the information into another Notepad document
7. Attach the documents in a response
Our apologies once again for any inconvenience that these issues might be causing you.
Thank you for your continued support,
Team17
Have just added this info to my Team17 support request :)
EDIT,
Danny, do you mind if I quote your message on the Steam forum to help the others there?
Post edited July 17, 2015 by vexorg2k