Posted April 28, 2016
Dear everyone,
First of all, we are deeply sorry for this belated reply, but here is the whole story:
We can't enable a fully automated Final Cut key sending for those who own one or more Van Helsing games on GOG.com, which is because this feature (tracking individual user accounts) does not exist on GOG. This is why we need you to send us your
SteamID: (Find it here: steamidfinder dot com/advanced.aspx) (17 digits, always beginning with a 7)
and a screenshot of your GOG purchase.
We need some proof of purchase as otherwise it would be pretty easy to resell these keys you get. This is also the reason why we have to maintain a database, containing all of the GOG users who have opted in for their Final Cut codes.
When you send us an e-mail via support@neocoregames.com, we enter your info to this database, and then the automated service sends you out the key.
Due to the amount of requests, there are some people who did not get their codes because of this automated service's fault.
Obviously, we are constantly trying to fix this issue.
If you have already sent us the required information and still did not receive your code (please always check your spam folder), please mail us again and we will check the database manually.
Thanks for your cooperation and support.
First of all, we are deeply sorry for this belated reply, but here is the whole story:
We can't enable a fully automated Final Cut key sending for those who own one or more Van Helsing games on GOG.com, which is because this feature (tracking individual user accounts) does not exist on GOG. This is why we need you to send us your
SteamID: (Find it here: steamidfinder dot com/advanced.aspx) (17 digits, always beginning with a 7)
and a screenshot of your GOG purchase.
We need some proof of purchase as otherwise it would be pretty easy to resell these keys you get. This is also the reason why we have to maintain a database, containing all of the GOG users who have opted in for their Final Cut codes.
When you send us an e-mail via support@neocoregames.com, we enter your info to this database, and then the automated service sends you out the key.
Due to the amount of requests, there are some people who did not get their codes because of this automated service's fault.
Obviously, we are constantly trying to fix this issue.
If you have already sent us the required information and still did not receive your code (please always check your spam folder), please mail us again and we will check the database manually.
Thanks for your cooperation and support.
Post edited April 28, 2016 by megapull
