For some reason when I arrive at Anna's Office:
Spoilers ahead:
Anna’s Office:
Examine Anna’s desk.
Examine the letter on the stake next to the ink automaton.
Read the letter in the middle of the desk.
Learn about the automaton locomotive that Anna has built for Hans.
Examine the plans for the locomotive.
Exit the desk and examine the bookcase in the center of the room.
Click on the 2nd book from the right.
The panel will flip and there is a small music box with a boy and girl on top.
Use the cylinder you got from Han’s coffin on the music box.
End of Spoilers.
At this point I get the message that I need o insert the game DVD.
My DxDiag file reported like this:
------------------
System Information
------------------
Time of this report: 4/11/2010, 19:16:03
Machine name: LAPTOP-C
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.091208-2036)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Acer
System Model: TravelMate 4000
BIOS: Rev 1.0 XXX
Processor: Intel(R) Pentium(R) M processor 1.60GHz
Memory: 1022MB RAM
Page File: 499MB used, 1193MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: ATI MOBILITY RADEON 9700
Manufacturer: ATI Technologies Inc.
Chip type: ATI MOBILITY RADEON 9700 AGP (0x4E50)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E50&SUBSYS_00641025&REV_00
Display Memory: 64.0 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Monitor predefinido
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6476 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/25/2004 13:29:00, 209408 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/d
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/25/2004 13:28:00, 787456 bytes
Device Identifier: {D7B71EE2-0D10-11CF-D96A-6E20A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E50
SubSys ID: 0x00641025
Did this happen to anybody else?
Thanks for the help!

No problem ;)

Well, that advice worked a treat under Windows 8 x64. Thanks for the pointer.

3.5 years later, the latest installer *still* hasn't fixed the issue.

I just had this issue as well, except it was looking in the AN folder (Which wasn't there).

Hi,

i am running this game on my asus t100 with windows 8.1 Update 1 and have the same problem. The game is playing antil i must replace the cylinder you got from Han’s coffin on the music box. Then it asks for the DVD. Then i looked in the Video Folder but the files:

C2_HansAnnaB.syb
C5_hansanna.syb
C10_hansanna.syb

aren´t in my folder yet.
There are:

c1_...
c3_...
c4_...
c7_...
c8_...
c9_...
c11_...

You see file c6 is missing too.

Where can i get these to play this game to end???

Edit:

I wan to play with German Language


Edit 2:

Problem solved!

Hi all,

I just thought I'd confirm that the installation fixes have still not corrected the video problem.

Also, like smythe2smythe, my game (running on Vista) did not require an AN folder, just a quick copy and rename of the following files:

c2_hansannab.syb
c5_hansanna.syb
C10_hansanna.syb

(in the Video folder) to:

ANC2_HansAnnaB.syb
ANC5_hansanna.syb
ANC10_hansanna.syb

(all still in the video folder).


Many thanks to Namur for the debug log tip.

Hi Branson 200, I have the same problem: the file "C2_HansAnnaB.syb" is missing (I have the Italian version). How did you solve it?
Thanks you

EDIT - SOLVED:
I solved the issue. Simply the file names were ITc2_HansAnnaB.syb, ITc5... and ITc10... (and not C2_HansAnnaB.syb, C5... and C10...) because my version is in italian.
I copied the files into the directory AN, previously created.
I delated the "IT" in the filename... and it fixed.