- Ignore this thread -

GOGs policy is to try and fix any problems before they issue a refund.

With the volumes around this game, and patches incoming, I doubt GOG will do anything premature in the area of refunds.

Just a hunch!

But... I wanted to play this game. I figure i'll go play something else for a while and it'll be working sometime soon. No point throwing the game away after an hour of release. This is a world of patches now, after all.

For $59 it's really a problem. I expect my games to work for such a hideous price.

true, can't argue with that.

Unless gog is currently working on a patch, they are not fixing any issues.

"If, within 30 days after the purchase of your game, you experience technical problems or game-breaking bugs that prevent you from finishing your game, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money."

Nothing here states that a customer has to wait for a developer patch. If the game is unplayable and it's not the fault of something on your end or gog's (both of which can usually be fixed by contacting support) than you sure as hell deserve a refund. Nobody, except the devs, know when and if they will patch any/all issues. It's unethical to keep people's money hostage for an uspecified amount of time and against their own ToS.

GOG doesn't patch games--the game developer supplies the patch--GOG simply distributes it to its customers in the GOG format. What GOG is saying is: "Give us 30 days and if by then we cannot get the game to run in your system then we will refund your money." No, you don't have to wait on a patch, but you have to wait 30 days and work with GOG to get the game running on your system. If it so happens the dev releases a patch that fixes your problem in that time span then there you are...

That is much better, imo, than what Steam does. Steam gives you *two hours* of game play to request a refund and after that--no refunds for any reason--and generally Steam doesn't care if the game won't run on your system, and offers no direct help for the customer, etc. Big difference in after-sale support!

Learn to read my friend. Nowhere in their ToS says that you have to wait 30 days. It says you have to contact support in 30 days from purchase, after that if GoG cannot fix it (which they can't since they told people to simply "wait for the patch") they will refund it. Waiting is not offering a solution to a problem. Therefore, if they cannot do anything else but tell you to wait they should refund the money.

But it does not state the contrary either: "their best" means anything that could potentially help, including new drivers and developer patches, while "at the ends of their attemps" can mean days, as long as it is before the 30 days deadline... Also, It does 't state you have one shot at asking for a refund, so if they refuse right now, you can try again if the situation isn't improved

It clearly says if gog can't fix it they will give you your money back. New drivers and developer patches are not something that is within gog's control. This is not any attempt. This is doing nothing and hoping something improves due to outside factors.

It does not says that, you are reading into it.... "their best to help" does not mean "only things that are under our direct control", it doesn't make sense.

By your logic, If game X has a critical bug, that is resolved perfectly by a patch, you would still consider yourself emtitled to a refund because the patch has not being coded directly by GOG developers ?!? How does it makes sense?

The terms you have pasted means simply "after we have tried any reasonable fix (no source of the fix specified, no time frame specified), if it does still not work well for you within those 30 days, we will refund"

It is such a terrible release GOG should do refunds for it and claim back from the publisher.

Yes

It's pretty bloody obvious that if a patch is incoming, they aren't going to start refunding money left, right and centre as the patch will likely fix people's problems. It's unbelievable how 'trigger happy' some of you are, to be an hour or two into the game, have a mini freak out, and want the world to change instantly for you. Man up, be an adult, have some patience and things will happen in their own time. In the grand scheme of things, it'll be fixed in no time.

you know what i dont care this game not working bad luck for me monney fuc it