Hi all,
I'm new here.. was attracted by the spring10 sale. So I checked out the games and went to put some in my cart. It said I needed to create an account. So I took the time to do that. Then had to put them all in my cart again because it was now empty (don't know why) and I click "buy now" BAM full price. So I try putting in spring10 thinking it was the code and needed that but nope. Still full price. So I check around and the sale that ended "at midnight" actually ended at 9pm because I'm Pacific time. Well fine but they were IN MY CART. I was CREATING THE ACCOUNT THEY ASKED ME TO. IN the process of checking out... so because by the time I did all that it was 9:03 they don't honor the items in my cart?? Is this a mistake?? Can anyone tell me? I'm so FRUSTRATED!!!!
There was no "warning" sale ends in 3 minutes or whatever... nothing... just GONE. Well I guess they can decide... keep me so I spend more money or screw me over and I vanish.
Sorry for being so upset but this is frustrating. Can anyone help me? THANKS!! =)

You've obviously never used Steam, have you?
As for "throwing a customer away" over 3 minutes, that's just ridiculous. Perhaps you should have read up about creating an account before purchasing? I'm sorry, but at least half of the blame here is on you. Whether you like to hear that or not.

Read up on creating an account?? To shop??? Are you joking? The page didn't even say I needed to create an account to buy. That only came up after I tried to check out. And no I guess I've never used "Steam" as I have no clue what that is. I am however an avid online shopper... eBay... Amazon... Target... etc etc etc... almost all my shopping is online. And yes, they made it very clear they couldn't care less if I take my money and slink under a rock somewhere. They didn't even bother to respond to my email to customer service. If I hadn't posted here I would not have received any reply at all.

hey dude rules are rules -- would a bank care if you were a few min late

Hmm, that's strange-- I could have sworn that ALL THREE OF THOSE SITES require accounts. How on earth are you supposed to re-download games that you buy here? This isn't Amazon. This isn't eBay. This certainly isn't Target.com. The ending time was printed, too. Sorry, you're just SOL.

Probably shouldn't have took an hour to choose. I blame you. Not GOG.

If you're a so-called avid online shopper, you should've known that almost, if not all, online stores require you to create an account to buy things from them.
And let's talk about 'honoring your cart'...
eBay: If you need to re-authenticate your login (or having connection problems) when you're trying to bid (or outbid) an item a few seconds before it ends, you'll usually miss the bid. eBay and the seller won't honor your 'effort'.
Amazon: If you put a discounted item on cart but didn't buy it before the sale ends, Amazon will not honor the discount.
If you're really an avid online shopper, you should've known that this is just the way online stores work.

Technically you aren't actually a customer yet. ;) Facetiousness aside, should they have made a special exception for you, but not for the guy who was 4 minutes late? What about 5 minutes late? 6 minutes? An hour? A day? A temporary sale has to end at some point, and when done by a website like GOG the best and fairest way is to just code in the start and end points then let it run, and when it's over it's over. If someone misses it then they miss it, regardless of how slim the margin is. Running around making exceptions after the fact just creates a lot of work and hassle and simply isn't worth the incredibly slim amount of money doing so might bring in. Does it suck when you miss a sale you were interested in? Sure, but that's true whether you missed it be a minute or a month. You still missed it. And life goes on. If the current prices on the games you were interested in are still worth it then buy them, if not then don't. That's pretty much the long and short of it at this point.

gamergirl675 I am sure you are a nice person in real life and you obviously feel screwed by this whole affair however i have a piece of advice to you: Let it go, the sale is over that's that, there will always be other promos like i dunno the massive holiday promo that gog does every year, the games you wanted will surely be discounted then. Oh and welcome to gog.

No. Not joking. This is how digital distribution works. You NEED an account. No matter the site. Be it Direct2Drive, GamersGate, Impulse, Steam, Big Fish Games, etc. And even Amazon, that you mention as using, requires an account before you can complete purchases.
As for not responding to your email, you do realise that you are NOT the only person submitting support requests right? There's a queue. And you're behind everyone else who wrote to support before you. Learn some patience, please.

GOG has great customer service, end of story. :)
The explanation clearly stated it was technically impossible for them to even make an exception so...
They did their best, they are sorry. What more do you want?

Obviously, she wants to get those games for the sale price anyway :-).
Anyhow, I'm not sure it's GOG's loss to not have such a customer... In my book, someone is not a "good customer" if he/she threatens a store saying
"keep me so I spend more money or screw me over and I vanish."
Sorry, but that's the typical behaviour of whiners. Especially when the store didn't screw them over.
And we've already had our fair share of whiners.

Quoted from the home page on the Spring Sale announcement:
Until Tuesday, April 6 at 11:59 p.m. EDT
Quoted from the Support section, under Website Help (the Support tab is clearly available on the menu bar at the top of the website:
5. Do I need a user account?
A lot of nice functionality is available to registered users as well as guests. Without an account you can rate games, add your comments and even post in the forums. So what's the point of creating a user account? First and foremost to purchase and download games: because your purchased games are linked with your account, you can re-download them whenever you need. You'll also have more privileges on the forums (creating topics, rating posts), access to our after-sales support, the option to post your reviews on the website and much much more (and one more “much” for the things that are yet to come :).
I hope that helps. In my opinion the prices are cheap without the sales, and other sales will come along in time.
Additional: Reading is essential for ANY shopping, whether online or in store, but particularly online. Better to be safe than sorry.

Wow, just wow. You did not COMPLETE THE PURCHASE before the deal ended so whats the problem? If you're JUST LOOKING it is no different then surfing the web. You wouldn't go to a store pick up a on sale product that is only on sale for 5 minutes..walk around for ten then scream at the cashier that they should honor the price because you HAD IT IN YOUR HAND. This is a business, not their fault you did not look/act in time. There will be MANY other promos coming up and besides the games on that promo are only a few bucks more now then they were then, big deal.

Wow. Bet you all wouldn't be so nasty if it was you that it happened to. Good grief. As I said there was no time limit on the sale page. There was no time limit on the cart. There was no time limit on any page I went to. I have patience for a queue... how long is long enough to wait? Customer service has still not responded to my email and it's going on three days now. Not even an autoresponse saying "We'll get to you as soon as possible. Normal queue times are xyz days/hours/whatever" As I said before if not for posting here I would have not been responded to at all.
I'm not a teenager. I'm close to 50 years old. I know the score. There are good places to shop with good customer service and there are bad places to shop where they don't care about their customers. Guess where this place falls? I buy a lot of games. A lot. I have four kids who love games plus I play them myself. I belong to several game sites and buy on Amazon as well. In fact I spring for Amazon's prime membership each year because they have such great service. But this was frustrating and completly avoidable. They allowed the sale page to be shared so they could gain new customers like me. If they didn't want new customers they would not bother having the share option.
Telling a store or a website that you won't be back if that store or website doesn't treat their customers with respect and doesn't care if you spend your money there is not a threat it's being a smart shopper. Plain and simple. Sure I was flip in my original post. I was frustrated. Guess what? When you make a mistake in your store or on your website that is what happens... customers get frustrated. And make no mistake. I am a customer. I became a customer the moment I hit the site.
It's kind of like that old shampoo commercial which probably many of you are too young to remember... you tell two friends then they'll tell two friends and they'll tell two friends and on and on... that's the power of sharing and why sites have options to share sales etc. To spread the word and attract new customers. Well why should I come back here and why should I tell people what a great place it is when I have been ignored by customer service and slammed on the forum? It's just wrong.

Well yes, there are no automated responses on GoG and I'm afraid support is understaffed for the popularity GoG is getting :-/ However, they DO respond eventually, if it takes them so long to respond.
If you're unhappy with that, just write this particular problem to the customer service :-) They might not respond, but they DO listen and DO care for their customers - I am a member of this community almost 2 years now and I can say that much with certainty. They're just too small of a business to be able to make everyone happy, and their personal approach doesn't help much with that. Also, if you're 50 years old, you shouldn't really have trouble with how world works - and missing deadlines usually means bad anywhere and everywhere :-) Not stating the time on promo page is a bad thing however, and as I said above, writing about it to customer service might just prevent this annoyance from happening to anyone ever again.
They actually DO theat you with respect - they did respond to your forum post, you know? :-) Maybe that's why you didn't get a response on mail - I bet they have their hands full with responding to problems that can actually be solved.
I'm reading trough the forums, but I don't see how are you slammed :-/ All responses you were given were polite and... Well just try posting the same problem somewhere else on the internet. I think you'd find, surprisingly, that you are a homosexual and a 'fag', also lol, whatever that means assigned to a person remains unknown to me, and stupid. because random people on the internets know you better than you know yourself. See? We're not all that bad over here :-)