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Hi all,
I'm new here.. was attracted by the spring10 sale. So I checked out the games and went to put some in my cart. It said I needed to create an account. So I took the time to do that. Then had to put them all in my cart again because it was now empty (don't know why) and I click "buy now" BAM full price. So I try putting in spring10 thinking it was the code and needed that but nope. Still full price. So I check around and the sale that ended "at midnight" actually ended at 9pm because I'm Pacific time. Well fine but they were IN MY CART. I was CREATING THE ACCOUNT THEY ASKED ME TO. IN the process of checking out... so because by the time I did all that it was 9:03 they don't honor the items in my cart?? Is this a mistake?? Can anyone tell me? I'm so FRUSTRATED!!!!
There was no "warning" sale ends in 3 minutes or whatever... nothing... just GONE. Well I guess they can decide... keep me so I spend more money or screw me over and I vanish.
Sorry for being so upset but this is frustrating. Can anyone help me? THANKS!! =)
No posts in this topic were marked as the solution yet. If you can help, add your reply
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gamergirl675: how long is long enough to wait?

I would say at least 5 business days, something you have clearly not done.
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gamergirl675: I belong to several game sites.

And how many of those sites require you to be a member before you make a purchase?
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gamergirl675: But this was frustrating and completly avoidable.

Yes, you're right here. You could have taken the time to read up about making purchases and avoided the whole situation. While GOG are partially to blame here in that they did not clearly state the end time well enough for those who didn't take the time to look around the site, you are also partially to blame in failing to have read up on how the site operates. Something, you'd expect someone who claims to use several gaming sites to make gaming purchases, to understand already.
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gamergirl675: And make no mistake. I am a customer. I became a customer the moment I hit the site.

No. You are a potential customer. You are not an actual customer until after you have fully completed a transaction.
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gamergirl675: Hi all,
. I was CREATING THE ACCOUNT THEY ASKED ME TO. IN the process of checking out... so because by the time I did all that it was 9:03 they don't honor the items in my cart?? Is this a mistake?? Can anyone tell me? I'm so FRUSTRATED!!!!

Welcome to retail......ooops...I mean, Welcome to GOG.
It's not gonna be the only sale GOG ever has. Saving money is just a Jedi mind trick to get you to buy. Look at GOG's vast catalogue of games. See if there are others that tweak your mellon. Those are the games you really want to go on sale. So sit back and chat with us. Wait for those good old games you enjoy to become a proper price you can agree with.
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gamergirl675: Customer service has still not responded to my email and it's going on three days now. Not even an autoresponse saying "We'll get to you as soon as possible. Normal queue times are xyz days/hours/whatever" As I said before if not for posting here I would have not been responded to at all.

Or maybe they didn't see the point in responding in two places?