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General discussion (archive)Cant finish processing order(6 posts)(6 posts)
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Posted October 15, 2012
I am unable to finish processing my order it wont let me put the expiration date on my credit card in so i cant finish my order.

This never happend to me before any ideas whats going on? I already sent G.O.G . support a message but got no reply.

Any help would be appreciated thanks.
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Posted October 15, 2012
Are you using IE? I found another post cause I remembered someone else had trouble checking out. Try Firefox or Chrome and see if it works.

http://www.gog.com/en/forum/general/checkout_page_process_order_now_button_doesnt_work
Posted October 15, 2012
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tnt1112: I am unable to finish processing my order it wont let me put the expiration date on my credit card in so i cant finish my order. This never happend to me before any ideas whats going on? I already sent G.O.G . support a message but got no reply. Any help would be appreciated thanks.
Are you using IE, and is the problem that the scroll down menu is running off the page, and/or where you can't click the proper date? If so, that has happened to me in the past. Somehow, I had set IE to "compatibility view" by accident. To check (at least with IE9 like I have), go to your tool bar at the top, and click on "Tools", then scroll down to see if there is a check mark on "Compatibility View". If so, uncheck it, then all should be fine. If it is some other problem, support will have to help...hope this helps

Edit: by check your "tool" bar at the top, I mean "menu" bar....lists the usual: File Edit View Favorites Tools Help "Tools" is the one you want to click on the access "Compatibility View"
Post edited October 15, 2012 by Zoltan999
Posted October 15, 2012
avatar
tnt1112: I am unable to finish processing my order it wont let me put the expiration date on my credit card in so i cant finish my order. This never happend to me before any ideas whats going on? I already sent G.O.G . support a message but got no reply. Any help would be appreciated thanks.
avatar
Zoltan999: Are you using IE, and is the problem that the scroll down menu is running off the page, and/or where you can't click the proper date? If so, that has happened to me in the past. Somehow, I had set IE to "compatibility view" by accident. To check (at least with IE9 like I have), go to your tool bar at the top, and click on "Tools", then scroll down to see if there is a check mark on "Compatibility View". If so, uncheck it, then all should be fine. If it is some other problem, support will have to help...hope this helps Edit: by check your "tool" bar at the top, I mean "menu" bar....lists the usual: File Edit View Favorites Tools Help "Tools" is the one you want to click on the access "Compatibility View"
hey thanks for your responses,zoltan you were rght it was the compatability mode i changed this and was able to complete the purchase.
thanks for your help! I still dont understand why this happened because I have made many purchases in the past with no problems but this is a great heads up for the future, thanks again!!
Post edited October 15, 2012 by tnt1112
Posted October 16, 2012
I had a similar issue, it got resolved by trying again...except Paypal in it's infinite wisdom charged me twice! Seriously, that's annoying shit right there. I already contacted GOG, hoping they can help me because Paypal only has contact info for disputing against other companies, not against them. Ugh.
Posted October 16, 2012
avatar
Zoltan999: Are you using IE, and is the problem that the scroll down menu is running off the page, and/or where you can't click the proper date? If so, that has happened to me in the past. Somehow, I had set IE to "compatibility view" by accident. To check (at least with IE9 like I have), go to your tool bar at the top, and click on "Tools", then scroll down to see if there is a check mark on "Compatibility View". If so, uncheck it, then all should be fine. If it is some other problem, support will have to help...hope this helps Edit: by check your "tool" bar at the top, I mean "menu" bar....lists the usual: File Edit View Favorites Tools Help "Tools" is the one you want to click on the access "Compatibility View"
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tnt1112: hey thanks for your responses,zoltan you were rght it was the compatability mode i changed this and was able to complete the purchase. thanks for your help! I still dont understand why this happened because I have made many purchases in the past with no problems but this is a great heads up for the future, thanks again!!
Your Welcome! I think it is sometimes done by inadvertently clicking on the little "broken page" icon on the right side of the title bar, perhaps while trying to "refresh" the page, or using the "auto complete" scroll down button on the address bar. That little broken page thingie is the compatibility button, so clicking it puts the current web page into compatibility mode. Glad you got it sorted out :D
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General discussion (archive)Cant finish processing order(6 posts)(6 posts)
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