Serious?

I think what he means by 'a real person' is probably closer to "someone who isn't from a call center located in India, the Bahamas, or some other location where the support person is really just someone hired to read from a list of responses and speaks my native language poorly."

I tried it literally dozen of times. I even tried to set up macro on my keyboard that spamed "E" 10 times per second. ;) On other hand when my GF played she didn't have any problem with this.

Did you try setting it to a different key? Like maybe ctrl or enter?

Yes. I tried everything that was posted on official forums and there was a lot of ideas. But as I said I fixed it with a trainer.

I don't think they have enough people on support staff for the companies customer base.

While the service itself is great, and most games work ok. When you do buy that one game and have problems with it working, I just have had 0 luck with gog support.

SEnd in emails, get no response. Eventually figured it out through forum posts with other users who had the problem.

However I never did receive a single response from the gog support.

I know a lot here are quite happy, expect even, that it's the community's place to clear up GOG's 'mess', so to speak, if and when they make one, but I don't see it that way.

The excuse of GOG not having access to all configuration, blah, blah.. etc.. doesn't fly in my book.. it's GOG who make the money for it.. their only job is to fix existing game.. they're not actually making them, so if they can't even get that right.. what's the point in paying them?.. I can get buggy versions anywhere, and with some of the games sold here, I wouldn't even have to pay for them.

No.. GOG's DUTY, ANYONE'S duty in this situation, is to do their job properly, to get all they're games working for ALL of their customer.. or quite frankly they aren't worth giving money too.

Keep on at them if you haven't received a response, make a pain of yourself if you have to.

HOWEVER, having said all this, I have a ticket in at the moment, and my number of responses from them have been quite satifactory....I can't complain from that standpoint.

It's GOG's duty to make the games work for everyone? Please.....100% workability is anything but feasible when dealing with making many old games work on new hardware.

I can attest to this. Not that I can come up with a solution, mind, but that's been my observation too.

Games like I'76 and DK2 should have been tweaked a bit more before release, while I can get I'76 and DK2 to play for the most part, a large majority can't.

Basically, if tons and tons of people are having the same problem, GOG should address it, and if they don't have the people available to do so, either don't release it or put a warning on the game page, much like they did with DK2 (although they were pretty late with that warning)

Now, if a small number of people are having a weird issue here and there, well, that's PC gaming. That's where the community can come in and try to help. GOG can't make the game run on every PC out there, especially since they have almost no access to the source code, which I think a lot of people believe they do.

GOG is doing a good job, and they show they do care a number of times like when they finally got the DOS version of Earth 2140 and such, but they can really improve upon some things to make them the best. I think one of the things stopping this is the small team.

I thought this was going to be a sarcastic topic. I guess striderscales11 hasn't spent much quality time with JuriJ.

I also believe GOG should make sure games they release work on the indicated platforms(OS versions) for as many as possible before releasing them, I just also believe that getting the game to run for 100% of all those on such platforms is an unrealistic expectation(due to hardware configs being so varied, among other things).

It was Sid Meier's Colonization in question, and their response was something along the lines "We'd love to, but the publisher is not on board yet. We are doing our best but can't promise anything yet".

The same thing they've said million times on different occasions for different games, but it's nice they actually cared enough to write it once again.