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GamegsterDad: i scanned all my emails and only thing i found that i linked gog.com to my microsoft account in December 2020
Add that information to your support ticket, if you haven't already.

If a whole week went by since you opened the support ticket,
1. Change your privacy settings to allow chat messages from everyone.
2. Send a polite chat message with your support ticket number to a staff member like ponczo_.