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We would like to inform you that, due to our storage and CDN provider's outage, we are encountering technical issues that may cause difficulties in downloading and updating your games both through the GOG GALAXY client and GOG Store. Already downloaded files are in no way affected.

We are trying to mitigate this external problem by switching to our secondary storage while our provider is restoring data. We would also like to highlight that those issues do not affect purchasing games. Currently available discounts on selected titles will not be extended due to the above.

It is our team's top priority to resolve those issues and we aim to resolve them as fast as possible. Apologies for any inconveniences caused.
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I hope this gets sorted soon, being able to download the standalone installers is imperative.

I appreciate the way this was communicated, and hope that it won't take another big tech disaster for it to become a regular thing. Perhaps you could start by addressing the issues of the support ticket system discussed in this thread.
For me I think it's fixed? I'm currently downloading a 60+gb game and updating another. They're both currently stuck at 92% though. Is that a result of this problem? Either way, looks like it's at least semi-functioning now.
Post edited July 21, 2023 by Jazjen007
Obviously, CDNs of all statures do have instances of down-time, but, one wonders: was the decision of GOG to use footprint.net truly justified (over using a more widely-regarded CDN)?

As others have stated, game installation files are of the utmost importance. So, then, why, seemingly, was there no back-up plan in place for GOG to (temporarily) directly-host said files?

As of the past, five (or, more) years, GOG has been lacking in proactivity.
HA! Not a big deal with full offline backup of all game installers. ^^ I remember that I've played GTA5 on Steam year ago or so and I couldn't launch game I had installed and being online on platform I bought it just because of Rockstar service went down for 2 days because of something. That's why I own 10x more games there than on any other platform and I'm happy more and more games land on your store.

Definitely not everything is affected by this outage, but it's bit funny. I bought Powerslide and Torchlight ! & II today and when it comes to Powerslide I can't download installer but had no problem downloading soundtrack. With Torchlights I could download everything beside soundtrack and avatar extras to first part. :P
Any idea on time at all on when this will be sorted????? I just want to play Sim City 2000 and avoid the wife!!!!
I reported the spam with advertisement of a shady store in this thread.
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Syphon72: Come on, you know that's not really a myth.
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Timboli: Many games at Steam are DRM-Free, though you need to refer to one or two lists out there of such, and hope they are up-to-date ... or you need to do proper checking yourself on a Steam free PC.
This is why I appreciate GOG and even ZP giving us offline installers for our games.

Only about 5% of my roughly 500 Steam games are DRM-free.

It's usually indie games I barely played. Once in a while, you will find a good game like Condemned DRM-free. Just because someone mostly plays indie games that are DRM free doesn't mean most games on Steam don't require the client.

If that were the case, I would not request games like COH 2, Total War Warhammer, Age of Empire series, and Jurssaice park evolution on GOG.
Post edited July 21, 2023 by Syphon72
Front page:
"We currently face technical issues affecting downloading and updating games. Downloaded files are in no way affected."

I'd like to suggest you guys to also point out that purchases are not affected:

"We currently face technical issues affecting downloading and updating games.
Downloaded files and purchased games are in no way affected."

Thank you for the communication GOG, and Long Live DRM-Free!
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smuggly: (...)
This user should be banned for spamming and advertising against GOG on his own forum.

Honestly, I don't recommend ZP, I don't like their way of winning customers and much less their installers. It's as simple as that.

Finally, thanks to GOG and the people behind the brand for alerting all customers of the platform about the technical problems on the site. I hope they will be fixed soon and corrected to avoid these inconveniences.
Post edited July 21, 2023 by UCrest
and for the god sake please fix xbox live integration.
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cultixen: and for the god sake please fix xbox live integration.
And Ubisoft Connect too...
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ThisIsMyUsername: Got a link? All I can get on google is that awful video-conference software.
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MarkoH01: add "platform"
Awesome, thanks! Already found some old favorites 8)
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Syphon72: Where are all the games ZP was promising?
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P-E-S: What? You are not satisfied with stellar masterpieces such as Bad Rats? ;)
What kinda of game is that? Haha
Post edited July 21, 2023 by Syphon72
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UCrest: And Ubisoft Connect too...
It says "Community Integrations" right above it.
I have no idea why GOG is being praised by many members for having "good communication" about this issue.

Actual good communication would be to provide a concrete ETA as to when, exactly, they plan to have issues fixed, and also a promise to provide hourly updates, or something to that effect.

Instead, all we get is an ambiguous & generic statement like this, with no ETA, which is bad, not good, communication:
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GOG.com: It is our team's top priority to resolve those issues and we aim to resolve them as fast as possible.