What game is it your having issues with my friend? GOG forums are little slower than places like steam, because well you know why.

I've tried that multiple times, and it refused to issue me a ticket. Damn I feel like I have to take screenshots and have countless files just to chronicle the game-not-working and not-getting-support issue. Otherwise I face sass. lol- yet ironically my whole point is that if I did what I'm supposed to- and I have- none of this should be necessary.

And if I go to the length of trouble to go through it again just to get the screenshot that I'[m not being given a ticket what will you do for me? Or am I just spending my time proving myself for nothing- wasting even more of my time which is EXACTLY my issue in the first place?

CHat transcript attached, feel free to offer concrete advancement, conjecture & assumptions not welcome though.

**WELL, would you looka t that! Looks like a user isn't allowed to upload the transcript of the chat describing the issue. Amazing how efficient this all works heh? When a company is profiting and I'm going through a jungle of gauntlets just to state my case. Lovely lol- if someof you don't think this is borderline ridiculous, I don't know what to tell you. You can say what you want, but when I add up the 1+ hour of time it's taken to merely COMMUNICATE (nevermind the troubleshooting time!!!!) that says something, so frankly people can say whatever they wany, it's clear to me this is arbitrary, subjective and not-at-all direct support and basically is a significant waste of my time. SUre thing dude. I purchased a product, I used all available indirect sources of help- 4 different routes by my count, and I'm upset there is actually apparently no way to even reach the company about the failed support efforts, which have been really time consuming.

SO say what you want. And if you don't value your time (you came on just to brow beat me?) than I hope that makes you ahppy.

If you have anythign substantial to contribute, that would be amazing. But obviously you don't because you haven't even addressed my initial and primary concern. You just brow-beat like a narcissist with nothing to do on a Sunday. Because of boot lickers like me?

SO let me get this right- 4 different avenues all fail to resolve the problem which I spend over an hour trying to resolve.

My mere request, after that, is to be in touch with the company from which I made this purchase.

The audacity!
How dare I! I'm such a scumbag- why would I even think of such a thing?! THink Steam would provide this game & support if I try 4 different things for over an hour & it still doesn't work- is that what you're saying? Are they good with support (i.e.- do they have any human support at all, lol- we'll start there)

I don't know, i don't use Steam so I'm curious

Do you know what gaslighting is?

It's basically when someone does nothing wrong, and the person who is responsible to do something instead turns it around and brow-beats the victim of ths situation (in this case- the user who -f ro all their vast efforts, cannot seem to even connect witht he compnay from whom they made a purchse, when the issue prevents the product from working) and then tries to make the person feel like they are the one that needs to change.

It's like doing something offensive, and purporting that any talk of being offended by the offence is tantimount to an offence itself, and the person will be shunned accordingly.

Circular logic, gaslighting. I have an issue, I am upset there's zero support and it's edging on 2 hours I have been seeking contact- lol, and ironically people (the know-it-alls, anyways, not the chill people) feel the need to compund my problem by refusing to even acknowling that I am simply asking if anyone knows a contact for the company.


Did you provide that? Why are you replying? Why are you wasting more of my time- was that the issue I stated- I need help wasting more of my time? Lol. Seriously, think about the stuff you're saying. I'm nto the problem, don't try to make me sound like I'm the problem. The no-contact-when-a-paying-customer-sneeds-support is the problem. The second problem is people COMPLETLY IGNORING my simple request for company contact info, and saying provactive judgemental things against me.

It's pretty interesting how the support quality here has dropped along with the growth of the service. The support here was impeccable at the beginning: quick, personalized responses. You could even have a developed conversation, if I remember it well. It's often like that when things start. When CD Projekt developed the first Witcher, you could have an email exchange with the devs if you felt like it concerning different aspects of the game, information from the newsletters they sent and so on. It's a price of growth, I suppose, but also shows how it is with the internet these days.

WHAT??? It's a troll post? You think I have time to make a troll post- and the only reason you could possibly think that- is if you haven't looked into my situation at all.

Ok, hero- whoever youa re- if you're a Mod than even moreso- the game is TA Kingdoms, you'll see a very detailed post under my name- either answer it and help, or provide the company contact as I requested- otherwise it's pretty clear you're not here to help, so maybe then you're the rtroll?

HELP or TROLL- I'll leave that to you
Ok, so just to reiterate, the problem with
1. nobody replying to my detailed problem description in the forum with help
2. nobody from customer support actually being available to help with my pruchase not workiing (and I've tried a all the advice presented to me)
is that I have a psychological condition?

That's quite the remark. Is that just like the easiest way for yout o get rid of people who ask for help when you don't want to provide it? They have a psychological problem?

(Did you actually say that?)

This is common with almost any business that keeps growing. Google and MS are two huge corporations, but there customer services are mixed results. Sometime I get outstanding support and other times it's like they're not even trying.

Thank you.
Nowhere in my post did I ever request a refund though. I very clearly stated my issue was the need to be in touchw ithsomeone after exhausting every means of support, and to this moment I have not had any help from anyone on this forum thread, interestingly- in regards to my request for actual compnay contact info. If that doesn't strike people as discouraging, than aI don't know what to syy

I think your intent is nice, by the way. Not what I requested though. I don't want a refund, I am following up on technical support efforts that didn't work and I would like to talk to customer support. SO far, virtually nobody on here is reallya cknowling that there's clearly some sort of lack of customer support, and if that's the case- why don't people just staright up tell me( if you look back on some comments so far, people are trying to shame me for asking support- or saying it's a psychological problem, and another person acusing me of trolling?? lol seriously- these are the responses I'm getting haha). I thought my post was pretty simple- anyone have contact? It's basically a yes/no question, but so far (I don't mean yours) all I've gotten are insane replies
Who is this persoN!! This Ice-Mage!!! Who emerges from the depths of a gritty, personally getting-very-difficult conversation, based on simple questions- and just when I though all hope (in humanity?) might be fading, you show up like a shooting star and nail my question head on. You are a boss!!! CHeeers.

Hahaha, I have to laugh, because it's been such a simple question, and you actually just read it, answered, and you support looks very significant/helpful. THANK YOU!!! Thank you, thank you!!!!!

I will try this. THank you!!!!!!!!!!!

Well whats the game your having issues with? I can maybe help you.

This looks like drama, and I'm not here for drama or to prove anything. i'm kind of taken aback that it's seemingly impossible to reach a company, whom I have made a purchase from. Apparently you want to be blind to the problem, and not answer my question.

THrow stones, stir up drama, do what you need to do. (In the mean time I'll continue my search for an answer)
Agreed mate!

Thanks for empathizing that customer service shouldn't literally take hours (and wading through hateful comments in reply to a request as to how to specifically reach them). Sorry to hear your frustrations (I have tried all that and failed) so I relate. I loke GoG games' mission,a nd can imagine it's a lot to handle with customer support- though I didn't think it should be quite this hard, and I especially don't like the sass-factor of some replies when a person comes on here to find more contact info- it's adding insult to injury.

I hope your problem gets taken care of, thank you for your consideration & help & time!
Thanks

It's good ol' TA KIngdoms (you can see my post is the latest in the Total Annihilation thread). Cheers mate, even for inquiring/relating
THis is a really good insight, and a note on the general trend. I have a friend doing a tech start-up (multi-million) and it's busy times. THings branch as they go, and likely the less-connected people are receiving more of the answers as time goes on, and answers are not as efficient. SOmetimes it can eeeven create more time costs, if it's not accurate. Perhaps they are getting roo big and haven't grown to catch up, or maybe they are cutting back because of Covid?

Totally agree- very good example; it's true, I've seen the same thing. Google, oh my gosh- these people prevented me access to my small business' email and I still can't get them to give me access- and crazy enough my password was right but security trigered because of a dual-use of it from 2 locations (from two of us). Amazing how stone-wall these tech companies can be, and the fact we're often paying them (whether directly or indirectly) is the real not-cool thing. And they do what? Leave us to forums to conversae amongst ourselves. In cases like this, maybe people can help, but there's a lot of times when **OTHER CUSTOMERS** can't fulfill the **DUTIES OF THE COMPANY** lol.

THe way things are going is clearly unethical. Especially when there's money being exchanged.

Some companies, like Gaijin entertainment, even controls the forums of discussion (i.e. Discord) and will block/silence (shadow-ban) people who raise hard-to0address issues. It's super insidious, and reminds me more of a cartel than a legitimate business.
Great points Syphon

What resolution are you playing at?

Thank you for considering. I'm glad you first at least acknowledged the bigger issue, which is my primary concen; but yeah- the game is good ol' TA Kingdoms, and you cna see my forum post about it here: https://www.gog.com/forum/total_annihilation_series/i_thought_this_was_a_fixed_version_of_an_old_classic_im_disappointed

That was fast!!!

Umm... my default for my computer is 1400 x 900, do you thinka djusting it might help? I'll try the various ones, actually, and lyk. (*I know I said I'm not interested in troubleshooting, primarily, but given that you seem to be completely understanding of everything, I trust giving it another shot with you, even if it doesn't quite do the trick)


*EDIT:

Ok, I tried the 3 extremes of what my res could offer (ends & middle options) it didn't work.

I think I want to let this rest as a technical support communication failure on behalf of the company, and I am glad some people are honest enough to see the communication gap for what it is. It's sad, it's unfortuante, I know GoG means well & wish them the best, but I think (remember I'm not here looking for more technical support) for the purpose of this thread- my issue is communication & the company- that this has revealed a failure on behalf of the company to be available to communicate support for their product.

I will catch technical suggestions on the specific thread for that, but unless someone has antyhing to add (thanks IceMage for the support contact, which you teleported somwhere to discover or something, haha- idk wher eyou got it) and I will see how that goes. Tech follow-up still welcome in the Total ANnhilation thread. Much love to all who understood me, and I hope others see resolution & that GoG finds it's old roots with helping people some time soon. Cheers to the chill people who caught what I was tossing out there~

I have the game it's working for me. But I have the resolution set to 1280 x 720
Yes, I would try setting it to 1280 x 720

I can just give my own experiences with Support. It's hit and miss depending upon who is working and at what time of the year. I've only ever contacted them concerning a few refunds. With a couple of the refunds, it was completed in 24 hours. No problemo. The other refund request I made I decided to cancel because the technical issues I was having were able to be mitigated on my part (yes, I kept a kinda busted game) With that second scenario, It was a bit tricky because GoG says you can cancel a refund request, and to respond to the email you received informing you they received the request. Problem with that is, those emails are sent from do-not-replay-addresses that cannot accept a response. Then, you gotta fight with that silly chatbot telling it other, other, other, other just to get a ticket. Mind you, this ticket will not have any reference to your refund request and you'll have to manually tell them the info over again. So, yes I agree with the OP. Getting support can be a nightmare at times because of the way things are haphazardly handled. I've never contacted for technical support though, because I feel that I would have simply checked the internet or forums to remedy the situation. I don't expect support to have better PC knowledge than me or the actual users tbh. Often times tech support (in general, not at GOG) is administered by folks who don't even know more than web browsing.

That being said, GOG has always made things right and treated me fairly in the end. They just need to have better system integration, and more staff it seems.