Keep doing that and you are going to seriously make me regret feeling sorry for victims of injustice...

What the actual fuck, Bradley?! Get some professional help. Seriously. Ah, what's the use. I'll not respond to you any further. That way I think we'll both be happy.

OK OK. You know you are going to have your refund most likely.

I'm still quite sure you are taking it a bit too far calling them "bad customer service" for something you are theorically supposed to do while asking it in the middle of a big sale, and using a drm-free services where you can keep your games even after a refund. And sorry if I sounded too harsh, I work in that kind of customer enviromment, and some people just go way too far.

If they had taken longer to respond in order to address the issue properly I would have been fine with that (I was actually surprised by how quickly I received a response). My issue was rather with the contents of the response, and that it came off as just a way to quickly get me out of their hair by asking me to spend a bunch of my own time on things unlikely to solve the problem. I have no problem with referring to that as poor customer service.

You're more bark than bite, gotcha! LoL i enjoyed how upset you became all of a sudden... Okay, as a reward, i will answer your question and remain here.

I downloaded the BGEEs just to try them upon release, but i didn't like them and left them, as well as the Icewind Dale EE.

I asked politely to have a refund and presented my reasoning. But as i said and especially since i almost never read rules (i usually break, bend, twist or go beating the bush around them, everywhere, anyway...), it might be that it was the first time i ever asked for a refund, or that i own almost 200 games, quite a few of them were bought at full price, too.

Relax, though. I am not entirely a monster transformed fully, at least not yet. Pulling your strings as payback for calling my reason asinine and all. You know deep down that i love everyone here, right? Even if i want my games' content "unaltered" and all.

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If you want to try or test games, buy one Steam then refund before 2 hours. Don't abuse it, though, as they'll stop blocking your refunds permanently.

GOG is not a suitable platform to do that given their DRM free stuffs they offer.

I, too, can attest that GoG's customer service support is rather slow, and often times unresponsive.

Right now, trying to get a refund for "Where Is My Heart?" game doesn't have any gamepad support (no gamepad support for a side-scrolling platformer? REALLY?) been 5 days since I contacted them, still no response.

This's something I noticed basically right away when I first opened the game, but this WAS NOT something mentioned on the game's product info page here on GoG.

Never would've purchased the game to begin with, if I knew I had to play it by keyboard.

Went looking on Steam's messageboards to prove that the developer didn't program any gamepad support into the PC release; even though they released the game on consoles about 3 years earlier.

Again, it's never mentioned on any of GoG's product pages whether a particular game is compatible with gamepads or not, and I'll usually have to consult an outside source, like Steam, Humble Bundle, or the developer's page for the game; relatively, a lot of tracking down information, when GoG could simply present that info themselves.

If you're a business, you shouldn't WANT your customers relying on information from your competitors to make a purchasing decision! Because then, otherwise, the customer is more likely to purchase from the business that gave them the information wanted about the product!

CONTRAST that with Humble Bundle, from whom I purchased 2 games that were incompatible with ANY gamepad without my foreknowledge, and they provided me with a refund the NEXT DAY! Again, could've listed that said games were incompatible with gamepads, but at least they refunded me, and quickly!

Simply put, Humble Bundle's customer support >>>>>>>>> (is much greater than) GoG's customer support.

Oh geez, and I just picked those 2 games up earlier this week...

It seems to me like GOG's growth should encourage them to be more lenient with refunds.

There is software available to allow you to use a controller.

Granted, it's not ideal, but better than nothing.

Yes it is. Look at the gamecard of Escape Goat 2 for example or at the one of Giana Sisters. It clearly says controller support (when you look under Features).

Yes, I've tried XPadder and Joy2Key, but then the key configurations also carry over to my other games, even though they're not supposed to (the key configs you make for XPadder or Joy2Key are only supposed to be limited to the game you associate them with, but the configs I make with those applications end up being effective FOR ALL games), and the configs from XPadder and Joy2Key SUPERSEDE the default controls for any particular game that you're playing, so that's why I gave up on trying to use either XPadder or Joy2Key, and ESPECIALLY Joy2Key.

Okay, so it lists that information for SOME games, but it's not consistent.

I'm looking again at the listings for games I already have, that're compatible with gamepads, and for the most part, doesn't list that they're compatible with gamepads, even when they are.

FURTHERMORE, when a game SPECIFICALLY IS NOT COMPATIBLE with gamepads, no listing ever states that, to make it clear that you can only play the thing by keyboard.

For me, when a listing omits gamepad compatibility info, I can't just assume that the game ISN'T compatible with gamepads, because it's been proven true that some games ARE in fact compatible with gamepads, even when that info is omitted. It's kind of a Schroedinger situation. Is the cat dead or not? Is the game compatible with gamepads or not? The answer is both and neither "Yes" and "No" at the same time, until the truth is observed.

It's been a while since I've used it, but you can use Pinnacle.

From memory, you can link each mapping to a game executable so it only works with that game.

I would have thought XPadder and the others would be the same.

You do know that some of those steps are probably good ones...
Especially the specific DirectX packages they are asking you to install.

Do you know why? Because those are the packages they use on their test machines and they seemed to work for them.

It is not stupid they ask this. You are stupid for disregarding it completely and just complaining you aren't getting a refund for no work. Quite a few games need specific drivers to work correctly and the "latest" packages sometimes are not as backward compatible as they claim.

Come on. Doing those listed things takes like 15 minutes altogether (not couple of hours), and it isn't about "messing up with my drivers", but making sure you are using the latest drivers (something that I do by default every now and then anyway).

The things they asked you to do sound far from unreasonable, in order to make sure all the prerequisites for running games are ok. Depending on the game of course, some of them are not necessarily needed though.

It might not be even up to GOG, they may have agreed with the publishers about what things to check and do before granting a refund. I am unsure if the refunds are only from GOG's pocket or also from publishers', but I presume both.