Posted October 27, 2018
high rated
Today it came to my attention that the actual GOG profile of our current community manager Linko90 has obviously been deleted. Many already also have noticed that he has not been posted here since the latest Twitter event so this might mean that GOG's response to the recent events was just to "let him go" which would be the easiest but also the most inhuman and unfair reaction.
So far this is just an assumption of course. In case the assumption should be true I created this thread to ask those people responsible for the decision to reconsider, in case this should not be true this thread should prevent those people from even making the wrong decision in the first place.
I have been quite active in the forums visiting them mostly on a daily basis and in most cases I liked the forums. However, as many noticed, the tone in several threads changed a lot for the worse in recent years which in the end also made several loyal GOGers (aka as customers) actually leave the forums completely (well this and some of GOG's decisions). I stayed and while I did realize the decline I was also still hopeful that the forums could be saved if we only had the right person to moderate them. It would take somebody who was willing to dedicate as much time to them as necessary and he'd need to actually be able to communicate with us since We all know that one of GOGs biggest problem is communication. So yes, I was hoping for somebody who would be able to finally communicate with us and keeping those that were unwiling to stay civil in line so that we could have some great discussions without hatespeech or verbally killing each other. The heart of this community is still great and nice so all it would take would be some moderation. The GOG forums did not have any moderation (at least none you could actually call this way) for quite some time (since fables22 left) until finally Linko90 was introduced here as a community manager a few months ago.
Suddenly you could see much more blue in the forums as ever before and whenever I stumbled accidentally over a thread with not only a controversial topic but also posts that could not be considered civil at all Linko90 was there already. Keeping people in line and if necessary even closing threads or banning people as last resort. Of course those people who did not want to respect the forum guidelines or the usual courtesy in forums weren't happy about it but imo that's unavoidable and it is what moderation is about: Trying to keep discussions civil, talk to the community and if necessary even doing more drastic things like closing threads or editing inappropriate words. I noticed that several of those users that were considered to be problematic became nicer and more careful and when I asked people if they are satisfied with our new community manager the answer was mostly always "yes". Even one of those known to be a bit problematic people told me that he got tamer because of Linko90 and he sort of like it because the forums also became nicer of him.
So we got more feedback and it was more fun to use the forums and maybe some day even old loyal users would have come back to these forums they once called a "cesspool". It all was going into the right direction and this with a community that is not that easy to deal with in some cases, being branded by former GOG decisions and disappointment - and don't let me even start how hard moderation must have been in political threads.
So we had a great run and all was going well... until Twitter happened. Twitter? Why do we probably have to lose one great community manager because of a tweet people got offended about? This thread is not about the question if the Tweets were problematic or not, this has been discussed over and over again elsewhere. This thread is about telling GOG that it would be a bad idea to let a good community manager (which is VERY hard to find) go just because of a probably problematic Tweet. If Twitter is a problem just don't let him tweet for GOG. Just let him moderate the forums. There is more than enough work in them. He could also help with the updates as well or trying to get missing updates to GOG (we still have quite a few of them as you probably are well aware) - two birds with one stone. Just for god's sake don't let a good employee go because of this. Be as human as you always tell us you are and bring Linko90 back to us.
This thread is made to ask people to show their support for Linko90 as well so that GOG might be able to see that I am not alone with my opinion.
So far this is just an assumption of course. In case the assumption should be true I created this thread to ask those people responsible for the decision to reconsider, in case this should not be true this thread should prevent those people from even making the wrong decision in the first place.
I have been quite active in the forums visiting them mostly on a daily basis and in most cases I liked the forums. However, as many noticed, the tone in several threads changed a lot for the worse in recent years which in the end also made several loyal GOGers (aka as customers) actually leave the forums completely (well this and some of GOG's decisions). I stayed and while I did realize the decline I was also still hopeful that the forums could be saved if we only had the right person to moderate them. It would take somebody who was willing to dedicate as much time to them as necessary and he'd need to actually be able to communicate with us since We all know that one of GOGs biggest problem is communication. So yes, I was hoping for somebody who would be able to finally communicate with us and keeping those that were unwiling to stay civil in line so that we could have some great discussions without hatespeech or verbally killing each other. The heart of this community is still great and nice so all it would take would be some moderation. The GOG forums did not have any moderation (at least none you could actually call this way) for quite some time (since fables22 left) until finally Linko90 was introduced here as a community manager a few months ago.
Suddenly you could see much more blue in the forums as ever before and whenever I stumbled accidentally over a thread with not only a controversial topic but also posts that could not be considered civil at all Linko90 was there already. Keeping people in line and if necessary even closing threads or banning people as last resort. Of course those people who did not want to respect the forum guidelines or the usual courtesy in forums weren't happy about it but imo that's unavoidable and it is what moderation is about: Trying to keep discussions civil, talk to the community and if necessary even doing more drastic things like closing threads or editing inappropriate words. I noticed that several of those users that were considered to be problematic became nicer and more careful and when I asked people if they are satisfied with our new community manager the answer was mostly always "yes". Even one of those known to be a bit problematic people told me that he got tamer because of Linko90 and he sort of like it because the forums also became nicer of him.
So we got more feedback and it was more fun to use the forums and maybe some day even old loyal users would have come back to these forums they once called a "cesspool". It all was going into the right direction and this with a community that is not that easy to deal with in some cases, being branded by former GOG decisions and disappointment - and don't let me even start how hard moderation must have been in political threads.
So we had a great run and all was going well... until Twitter happened. Twitter? Why do we probably have to lose one great community manager because of a tweet people got offended about? This thread is not about the question if the Tweets were problematic or not, this has been discussed over and over again elsewhere. This thread is about telling GOG that it would be a bad idea to let a good community manager (which is VERY hard to find) go just because of a probably problematic Tweet. If Twitter is a problem just don't let him tweet for GOG. Just let him moderate the forums. There is more than enough work in them. He could also help with the updates as well or trying to get missing updates to GOG (we still have quite a few of them as you probably are well aware) - two birds with one stone. Just for god's sake don't let a good employee go because of this. Be as human as you always tell us you are and bring Linko90 back to us.
This thread is made to ask people to show their support for Linko90 as well so that GOG might be able to see that I am not alone with my opinion.
Post edited October 27, 2018 by MarkoH01