First we would need to know what that "something" (if any) is, before we can discuss about it. I make my own decisions when I know about what I am supposed to worry, and if and when it becomes reality. At that point I might make myself clear what I consider an issue I can't live with anymore, and take my monies elsewhere, or even keep it to myself and buy shares and become rich and die as the richest man in the known universe.

For instance, I was quite vocal and against the idea of embedding Galaxy installers into the standalone offline game installers, but in the end GOG implemented it in a way that I personally can live with fine (offering also "classic" installers without the embedded 120MB installer, and as it happens I get those classic installers by default anyway with the downloader tool I use (gogrepo), so in the end I didn't notice any difference to my usage of the site and its services).

Also, this is a business, not some open source volunteer community effort (for the most part anyway, yeah one could call gogmixes and third-party tools something like that, but they are irrelevant to this discussion). GOG owners make decisions they consider necessary for the business. Expanding to newer games (besides just some two decades old MS-DOS games) and a client for multiplayer support/cloud saving/achievements are two such examples.


Anyway. I think the point of this thread was not to discuss about different scenarios of what future holds for GOG and worry about them together, but a generic complaint thread how GOG sucks and GOG doesn't care and never fixes any problems or if they do they do it too slowly or in a wrong way or they fixed the problem only so that we couldn't complain anymore, just to spite us. Damn them,

To be fair, I only brought those issues up because the support member in question suggested that it was unfair for me to judge my bad GOG experience on things that were not the primary function of the company/site. So I brought up my griefs with something that was the primary function of the site. It's not that I'm never satisfied, and indeed, I know I won't get answers to those questions. My point was that the primary function of the site has plenty of issues that I wasn't even in the conversation to discuss, but the support member kept steering me there, telling me "yes, that doesn't work, but no one really cares about that anyway. Look how great everything else is!!!!!1"

I get it, you think GOG is great. You think they can do no wrong. I'm way past the point of defending them though. If they consider my complaints lesser because they focus on "ancillary" features, then so be it. If they choose not to address me again, then so be it. I'm not mad. I'm not angry. I'm severely disappointed that I've been told "have faith" and yet been given very little to have faith about. That it took well over a year to remove a file from an installer is simply ridiculous. Yes, the problem was fixed. The problem was a real one if not severe, it created and installed dummy Securom files on the user's PC. Given the history of Securom, I wouldn't want any dummy files or any files of the sort on my PC. DRM free means that. It means that DRM systems won't get installed on my system, whether they're active or not.

I don't know if the original problem was even fixed, and I'm not complaining that "GOG never fixes anything." I'm complaining that that is the appearance because of lack of communication, and that the problems they do promise to fix never get handled.

The actual point of this thread was to open a dialogue with GOG and keep it documented. I have been completely fair, if you bothered to read the responses to the thread. Those weren't sarcastic when I said the person was lovely and a pleasure to talk to. They have indeed done some things to ease my grief. So I thought I'd ask about other things that they seemed to want me to focus on. I don't know why you think this is a "bash GOG" kind of thing, as it's not. But they went radio silent for 2 weeks. ANY response is better than no response. Again, you can see that in my message.

Ahem, like how vocal I was complaining about embedding the Galaxy installer to all offline standalone game installers? However, from my point of view GOG listened, and came with a quick solution that works at least for me, offering two sets of installers (I get the Classic installers without the embedded Galaxy installer).

I still think it is a silly and cumbersome solution as I presume it causes extra work to GOG staff (having to maintain two sets of installers), but oh well, that is their problem now, not mine.

So you don't care if the original problem got fixed, but still complain that they never listen and never fix anything they promise?

I don't know if the exact problem that you complained about (a new thread was not started until you changed the title?) is fixed because only you can reproduce the issue as you know what exactly you wrote to that title, but it appears to me that at least the generic problem of the posting window getting stuck if you start a new thread has been fixed. Or at least I didn't see it a couple of days ago when I posted that Stallone thread.

Of course there may be web site and forum issues where I am not affected but someone else finds it critical, e.g. I don't search GOGmixes so I have no idea if the search works or not (has it ever worked, or is that a new bug?). As it happens though, I just participated in another thread about the game library display bug:

https://www.gog.com/forum/general/my_account_seems_to_be_playing_musical_chairs/page1

I have no idea if that is a new bug or has been there ever since forever. Does that make me feel "I'll never buy another game from GOG!"? No, but yeah it should be fixed, it can be an annoying bug when browsing your online library.

I am unsure what kind of reply you are expecting for that kind of "this and that" complaint, e.g. why are some games not receiving updates as fast (or in some cases, at all) as in Steam, or why no Linux version on some games etc.

Would you be fine with a generic kind of autoresponse reply like "Thank you for your message, sir. We have forwarded it to our QA department. We are very sorry for any trouble you have had with the site. We hope your stay in the GOG site and service is a pleasant one. Have a nice day!", or something else?

This may be partially also a cultural thing. Maybe in the US customers generally feel more "entitled" and want to see the support staff crawl in front of them, while here we might even say directly back at customers if we feel their complaints are unwarranted or greatly exaggerated. Not sure how it is in Poland.

https://www.youtube.com/watch?v=AHT7qFFWgB0#t=4

But, these expectations are the result of capitalism. If you know the answer to a customer's problem, why does it take over a few business days to return to it? How long is unreasonable? If they don't have an answer for us, here, then should this not be shaking the company at it's core that it cannot answer us in a timely manner? Sure, they can take their own sweet time responding, but a minor inquiry shouldn't take an extended period of time. We are just asking for straight answers to straight questions. I know from talking with tech support people from Europe that it is part of european culture as a whole to try to solve problems within 2 weeks, let alone answer an inquiry, especially one they know influences more than one customer.

Bump because I am still waiting on a response from the staff member who told me that he is intending to respond to me, but was too busy with a sale. I have not forgotten, and will not let this lie. Just posting to remind myself and anyone else interested.