First of all, nobody mentioned the music bug in the reviews before I bought the game. Secondly they did not offer me a refund. They offered me a one time credit. Do you not know the difference between those two? Thirdly they treated me like dirt. Fourth, don't tell me about bugs. There are bugs in every game but most are not triggered unless a particular set of circumstances are met. However when the bug is triggered by doing something as common as entering an in-game menu that is pretty bad. When it kills the music and it doesn't come back that's bad. When GOG knows about the problem and doesn't try to fix or find a workaround, that's bad. If GOG had told me to save the game, then load the saved game and the music would come back I would have been just fine with that. They didn't. They pretty much told me to live with it. It's easy for you to sit back and look at the outcome of a conversation that took place over a couple of weeks and say that it was just a simple workaround, no big deal. BTW GOG did not remain neutral. They were very smug and twisted their policy to suit their needs. They totally didn't care that I was no longer doing business with them. They just told me they were glad I fixed the issue. You obviously have no experience in how to treat or deal with customers. You should work for GOG, they'd love you.

Ok, "Outlaws" it be.
With 275 votes its on average to low popularity scale. Its rated 5 stars, which means there are hardly any game-breaking bugs. Game breaking bugs would mess the game play and ruin immersion, and people would mention it. So, the only logical outcome is you are the first to emphasize on this particular bug.
There are bugs out there that are known and even Steam does not fix it. For example, a "multitool bug" in Deus Ex Invisible War from patch 1.1 upwards. Unfixed and game is still sold here and at Steam.

Which means, they gave you a refund and allowed you to keep the game? Is this correct?

"Like?" Let me explain it fairly quick... I don't work for GOG and I am also treated like dirt periodically, be it my relatives or random people on street having a bad day. But dirt does not stick to diamonds, thats my own take on such things. Every time I responded with aggression towards aggression towards the firestarter, I could hardly distinguish my own behavior from him. So I don't stick to dirt anymore. Terribly sorry that you got dirt shower.

And yet no one reported it. Means this bug was not escalated as priority, not researched and title is not updated with a fix. There is a chance that you are the first one @ gog, who considered this to be a bug, confirmed it by own research and found a solution. Instead of informing them or community, you decided to go full rogue. Like those people in store who throw dirt on me, because they had a bad day. Great solution indeed, stuff broke? break more! brings your further,.. towards "institution". Now imagine what amount of negativity does support team process daily which is multiplied by fact they have no access to source code and can't really fix it themselves.

I assume you do? Please, come work as supporter, show the world how to treat customers that take every single response as offensive and respond destructively-ignorant.
I am not protecting them, I am pointing out that we are all humans and this should be taken into account.

I know certain servicemen that treat their customers absolutely awesomely and fully on-topic. And such is their salary demand, which they then use for neurological treatment. I hardly imagine that having such support professionals is a requirement for GOG, they offer drm-free games at good prices, deal with emerging bugs and have not collapsed under pressure, like.. say, desura.

I take it as compliment, why not? Thank you! Maybe I misunderstand something, but fact that they keep your hate-thread open says a lot in their defense. Hope you never encounter such bugs anymore, everyone has different stress handling capacity, being overstressed is certainly a bad thing.

Wow, you really went through alot of trouble to look like an idiot. Instead of quoting you, I will just label by answers as response to idiotic statement with a following number. Hopefully you don't suck at math as much as you do composing a message.

Response to idiotic statement 1: Most people make reviews after play games for only minutes. Plus, people who did not use a save state or tweak their controls before they reviewed the game would have not known about the bug. Not only that, but unlike Steam, you don't even need to buy the game from GOG to leave a review! With Steam you have to have actually purchased and played the game in order to review it. PLUS, on Steam, if you experience a bad bug you can get a refund.

Response to idiotic statement 2: No, not correct. They did not give or offer me a refund. They offered a one time credit. Credit means that they take the game off of my download library and give me $4 in credit to spend on GOG. This is not money back, it's credit = not a refund. The "one time" part means that they will only offer it to me once. So the next time I have a similar problem with another game, they will not offer a credit. Businesses offer credits so they don't actually lose any revenue since money never exchanges hands.

Response to idiotic statement 3: Keep your day job. Philosophy really isn't your strong suit.

Response to idiotic statement 4: Ooooo you could not be more wrong here. Check the forums for this bug. It's not only known by users, but it was also very well known to GOG. People had contacted GOG and received the same initial response that I had. The only difference is that I didn't take it lightly.

Response to idiotic statement 5: You don't even know the half of it. I am a service man. I am a face to face service man. I am a visit the client in their office service man. I am a fix this as fast as you can service man. I have to talk to my customers and make sure that they're happy, and if one of them says that they're not, I listen to them and make sure that I do what it takes to make them happy again. I don't have a massive salary. Besides that, I've seen people at McDonald's treat people right and you can't tell me that the tech support at GOG makes less than they do and have to put up with the same amount of BS that they do. There's no excuse for bad customer service. I don't care what they sell and how good it is.

Response to idiotic statement 6: You have got to be a millennial. Everything is hate. If someone is not pleased with the way they were treated, they are spewing hate instead of complaining. I suppose all of those people who complained about Steam's lack of a refund policy were also spewing hate, right? Oh but it's ok to say bad stuff about Steam because they have big and evil DRM. It's not hate then. But pick on little old GOG and then you're a hate monger for saying anything negative about them. GOG is treated as if they almost give this stuff away and get a free pass whenever they treat their customers wrong. Brilliant.

The only one looking like an idiot is YOU!

The fact you seem to go out of your way to call everyone that disagrees with you a moron, halfwit, idiot, the list goes on, just shows me someone who is rather insecure about their intelligence.

From the looks of it, you seem to have every right to be insecure. Have a nice day!

>ftfy ;)

No really stop! You're making me laugh. The reason why I called you an idiot is because you can't read. As a matter of fact everyone who I've called an idiot in this thread has failed to read my posts of my conversation with GOG. I can tell because they (and you) don't even know what it is that I'm after which is spelled out in plain English and they (and you) chose to take what I've said out of context. Idiots like you get all the facts wrong even though it's all written in black and white and you then insert your own version of what happened. Yes, that makes you a moron. I'm fine if people disagree. I'm not fine with people trying to discredit me by lying through their teeth. Again, that would be you. Plus, there you go again with trying to sound cool again with your "you seem to have every right to be insecure". No really, I do think that you're a moron. I'm not saying that to make myself feel better.

No. Everyone has read your posts, they just see the truth that you are an overreacting fool.

But you keep claiming no one else has read shit, while you yourself lie through your teeth and refuse to read what anyone else says...
Let's see, how you claim YOU discovered the fix when the 2nd post in the thread, TOLD YOU the workaround!

Let's see...dipshit...moron...idiot...oldsxcool...all synonyms of the same thing...all some blow hard moron who thinks the world revolves are him. And you know what? It doesn't! Sorry to let you down, fuckhead...

No, the only part that you are right about is its spelled out in black and white (rather grey and white)...
What a complete self-centered narcissist you are...

GoG spelled it out plain as fucking day...
It's not a game-breaking bug...it's not, not at all, thus their refund policy does not apply...
All it is is the music cutting out when you go to the menu, basically a mild annoyance at best...
There are two very obvious workarounds...avoid using the menu when not necessary and saving and re-starting...
But the third solution was even easier than that...you can also just save and reload...
(And even better, people say the music starts itself on the next track if you wait!)

That's it. That's all of it. This is the complaint of this moron of the month who thinks GoG has to roll over and give him a refund!
What a fucking tool you are.

There is absolutely nothing wrong with GoG calling this a non-game breaking bug.
There is nothing wrong with the way GoG's policy has been implemented in your case.
Nothing!
But, it didn't stop there, GoG and their much better than average customer service, even with your blowhard complaints, still offered you store credit. Not a refund because why should they eat the bank fees when some loudmouth fuckhead is making a mountain out of a molehill, but you were offered fair compensation anyway...

And you know what...this is why GoG is great and why so many people think you are just a fucking idiot.
Even when problems fall outside of GoG's terms of service, they still try to help you...
They did, you are just too much of a fucking idiot to see it.

Idiotic statements? I don't remember when I have claimed your statements to be something like this.
What you do right now, is offensive disrespectful behavior towards members of GOG(1); additionally instead of using the forums for constructive criticism, you are MISusing the forums to harm GOG reputation(2) - because its crystal clear now why GOG stopped reacting towards you, and post inflammatory content.

This is against GOG's term of use (Source):
§2, 1. "Be polite and treat others just like you want them to treat you. Everyone should feel comfortable and therefore any language or content that is harassing, intimidating, threatening, discriminating, obscene, pornographic, sexually explicit or offensive in any other way will not be tolerated."

§2, 5. "Don't spam or troll. Posting in topics or threads for the sole purpose of flooding and causing unrest on the forums, “bumping” existing topics or creating forum petitions won't be tolerated;"

So what I am going to do right now, is to inform GOG staff about your actions. Since you were going to leave GOG anyway, this is in your own interest as well. Have a nice day.

deleted

It's not helping. Their last few "Sexiest Man Alive" choices have been awful and they just don't seem to have the in depth gossip that I remember as a kid.

Of course, it must be because they're an idiot or didn't read properly or any one of a huge number of other reasons. It's absolutely out of the question that their opinion could be legitimate if they disagree with you.

Again it's really easy for someone to point out that the workaround was pretty simple when the workaround is known. That's why you're an idiot and taking everything out of context. At the time of this conversation with GOG nobody knew there was a workaround. There are still threads in this forum where this has still not been answered by any member or by GOG. Since you seem to be so good at pretending, let's pretend that there still is no known workaround for this issue. Let's say that saving then loading the save did not work, because at the time I contacted GOG this was all we knew which was nothing. Would the music breaking be acceptable? No. If you say yes, what does qualify as an unacceptable bug? No sound? Technically you can play a game with no sound. It will have a significant impact on your experience, but you can still play it. What if the game had no color? You can definitely play a game in black and white, but the game is supposed to be in color. Is that acceptable? According to GOG's policy they all are. If the game does not crash it is not considered game breaking and does not qualify for a refund. Is that spelled out in their policy? No, it's not. I dare you to look at it and tell me what the specifics are.

I'm just going to finally bring the discussion to you since you're too lazy to go back and read the discussion which says EXACTLY what I'm after, and it has nothing to do with money. This is a QUOTE found on page 4 of this thread:

"I appreciate the offer, but as I told the other support team member, I am
in no need of a credit. What I do want however is the support member's
supervisor contact information as I have requested. He is all of the sudden
mute ever since my request.

About sticking to your policies; your polices are NOT clear to the
customer. I have no problem sticking to a policy so long as I know about it
beforehand. I've bought many games from Steam before their "no questions
asked" return policy was put in place, and knew that once I bought it, it
was mine whether it ran or not. However you have your 30 day money back
guarantee on the front page and it is very general. There's no two ways
about it; it is misleading. Steam goes into great detail what qualifies for
a return, and what doesn't so there is no question about their policies.
Nowhere does it say in your return policy, "unless your game crashes or
freezes, you are not eligible for a refund." That is your return policy. My
problem is no longer the game I purchased. My problem is supporting a
business that expects me to understand policy that is not clearly stated
and manipulate the policy that is stated to mean whatever they want it to
mean in order to save a few dollars, and then be treated like some chronic
complainer when I call them out. I have 30 legitimate game purchases from
this site, and have not complained to you guys until now. If you don't
wanna give refunds for broken games, then don't post on your front page
that you do. I'm fine with that. But don't say that you give refunds for
broken games and then give out "one time" store credits. Plus your support
members should try harder to come up with some actual solutions if you
don't want to be asked for refunds. Not tell me that the game is broken and
you're sorry for my inconvenience.

I'm still not buying anything from your site until someone over there
admits that there is a problem and fixes it. Steam and GOG have alot of the
same games, and while I would like to have DRM free games, I would much
rather buy from a company that doesn't twist the meaning of their polices.
I've not had to use Steam's refund policy, and I may never have to. However
if I do, I won't need to worry about dealing with a support team that will
tell me that my problems are minimal and offer me something other than what
is stated in their policy."

This is why I call you an idiot. Because you're still trying to make me out to be someone who wants money. I plainly state to the support rep that I don't want money and plainly state what I do want and why. I can tell that people haven't actually read this because of what they say that I'm after which is money. Now if you want to tell me that you think honestly think nothing needs to change and that you're happy with GOG the way it is, that's perfectly fine as others have told me that in this thread. However your foul rages against me are not acceptable arguments. As a matter of fact, this is a quote from me to you on page 6:

"The POINT!!!!!!!!! is that their refund policy does not at all state what their policy actually is. The point is that when GOG knows that one of their games is broken, they will sell it to you anyway and not disclose that the game is broken. Then they will turn around and tell you that the game is not broke enough to get your money back via their return policy. If you're ok with that, move on."

So move on.


Please, be my guest and report me.

Read the entire thread. You will see that there are actually people who thank me for sharing my experience with GOG.

Asshole, go fuck yourself...
No ones lying.
I fairly characterized your over-reaction.
You are just a blowhard.

You know why GoG only offers refunds for "game-breaking" bugs which prevent the game from being finished?
Because there are stupid fuckwads like you around!

Many people already knew your stupid workaround, that's why someone posted it as the 2nd post of this thread. What a fucking ego you have for such an idiot. It wasn't posted because its pretty fricking obvious, a toddler could figure it out...

GoG is in the business of repackaging old video games, many of which have had bugs since their creation. They can't afford to refund, every time some asshole with an IQ of 30 finds one of these minor bugs.

Boo hoo, the music cuts out when you go to the menu...so what? Any reasonable person would see this isn't that big of a deal. Inconvenient...yes. Game breaking...not in the slightest.

Should GoG be expected to automatically refund for any bug found? They'd be out of business.

Hey GoG, Might and Magic 1, the Battle Axe doesn't work correctly. It would be a very good early game weapon if it did 1-8 damage like its supposed to, but it does the same damage as using your fists. Should GoG fix this? Because this "bug" existed in the game from the very beginning. Some programmer typed a "zero" instead of an "eight" in the data file (0's looked a lot like 8's on many early systems). The Mac version had a weapon that did a whopping 1-160 points of damage because the programmers transposed two digits in hex "a0" instead of "0a".

But seriously, you are the idiot, the fool, the retard, the moron, the imbecile who keeps complaining over your own stupidity.

Gog's policy is pretty darn good. They correctly applied it in your case. Your complaint is nothing but a mild inconvenience. You have music as long as you don't escape to the menu and its not hard to bring the music back. Perfect example of someone who does not deserve a full refund.

All your claims about the problems with the policy are fluff. I highly suspect that if one had actual serious problems, GoG would consider it "game-breaking", its just that yours wasn't.

So seriously, all you are doing is making a fucking fool of yourself. Yous how yourself to be a stupid fucking obnoxious idiot...

Your wall of text...nonsense...you should go back to school to actually learn something, maybe it would work if you didn't have an IQ of a cockroach, but maybe I'm doing a disservice to cockroaches...

Yeah I think we're done here. Come back when you can communicate properly.