rojimboo: I don't know man, I think it's pretty reasonable to assume that when you pay for service or a product, you get something in return. Say, a functioning product or a service.

Seems to me the customer was (fairly) reasonable in his reaction - paid money to be able to play the game - couldn't play the game for a day (?) or more, whilst not knowing when the problem would be solved.

Expected a person in support - got a chatbot instead due to cost savings. Annoying yes, but everyone is moving towards this and I do think if it works, there's no issue with using chatbots to greatly help the support situation. So I don't agree with OP in this complaint.

What I *don't* understand is the gleeful ridicule of the person who had a genuine problem and left GOG due to poor service. I mean, it's funny (some of it) so go at it, but at least be aware of how it's perceived. Almost a celebration that another gave up and left.

rojimboo: So OP should not be surprised that GOG doesn't provide a functioning service so that he can play the games that he paid for? Is this really where we are at now? "Get used to it! Be happy anything works!" ;)