I guess that "I don't know" is a polite way to say "they don't". I guess we have to assume that manual sorting will be impossible in the near to midterm future. GOG doesn't want to or just isn't able to do it.

From a business perspective, talking to your customers costs a lot of time and time is money, I know this problem from my boss who is definitely giving way too much customer support and information/advice for his own (and in the end the company's) good, he'd need this time for actual work and organisation so he wouldn't have so much problems financially and could pay himself and his employers enough to live decently since the demand for the products is no problem at all.
BUT since GoG isn't a company consisting of only 2-3 people like ours, it should be big enough by now and actually has community managers, I guess the communication between the service layer and the CEO layer is a problem somehow. In some cases this lack of communication between those is intended to let the service layer be more genuinely innocent and therefore maintain a better wire to their customers, in other cases it's just imcompetence, often a bit of both.

I'd like to have more OpenSource companies but I know what the business world thinks about this and since GoG is officially adapting to "market realities" I can only hope that it doesn't become like Steam with their multiplayer DRM although many of the old customers expect exactly this to happen.

I still think CDPR and GoG should go seperate ways tbh since CDPR's politics speak loud and clear against the initial ones of GoG by now.

It's even worse. Since there are only two users to a chatroom, there's NO REASON WHATSOEVER to have the username and the avatar next to each damn message at all. Terrible design is terrible. Display the correspondent's username once on top of the message area ONCE, or have it pinned on top of the contact sidebar.

No, it actually makes zero sense. GOG is trying to draw in socially inactive users, and they should want other users doing this job out of their own free noncommercial will.

Also: I tried talking to a user and it didn't work, the chat tab was hanging blank with a spinning circle in the middle. Maybe they have blocked nonfriend messaging, but I don't see they did - the "start a conversation" button is available (unlike "see wishlist", which is unavailable if the wishlist is not public).

Privacy is shit. After adding people (note that I can do it without the other person's consent or knowledge), I can see their online status and what they're doing. Good luck with the fountain in Rogue Legacy, Firek.

Individual correspondents should be hideable in the sidebar. I mean, I currently have a bunch of contacts I had BLOCKED on the list, ABOVE my Certified GOG Friends (tm), long-time constructive contacts, and one-off neutral contacts. And I can message them, apparently, which means they can message me. And even if I limit the chat to friends only, the blocked asshats already have me on their lists, which means they can see what I'm doing.

One more bug report. I was just looking at my wishlist and I decided to filter it by price to see what's discounted from there. The filter shows only 6 discounted games, but if I look at the full wishlist without filter and count them manually I see 11.

The ones the filter recognizes are:
BLACKGUARDS 2
GRIM FANDANGO REMASTERED
INVISIBLE INC.
METRO: LAST LIGHT REDUX
TRAIN FEVER
WITCHER ADVENTURE GAME, THE

The ones the filter doesn't recognize are:
BLACKGUARDS SPECIAL EDITION
BLACKGUARDS: UNTOLD LEGENDS
DREAMFALL CHAPTERS SEASON PASS - SPECIAL EDITION
THE VANISHING OF ETHAN CARTER COLLECTOR'S EDITION UPGRADE
WASTELAND 2 DIGITAL DELUXE EDITION

I hope this helps.

EDIT: It seems to be working fine now. Whatever you did (if anything) worked.

Posting this here as well. Chat currently gives me this message:

An error occurred. :(
Please refresh the page or try again later.

It's a GOG error message, part of the page, not a browser issue.

They are bringing back the old messages at the moment, it will probably work again soon.

Ta, I figured that was the probable cause. Will be nice to have the chat history back again.

Addendum to Feedback on Chat Part I and Part II

The importing of the old PMs brought a few more issues to light:

- All older messages are permanently greyed out, even when scrolls up to read them. Which means light grey fonts on a slightly different shade of light grey background. Practically unreadable. (Will GOG pay my optometrist bill? ;-P)

- Opening the page defaults to the contact at the very top, regardless of on/off-line, even if there are unread messages from others. Not good.

- The scrollbars are actually just space limiters, one has to use their mouse wheel to scroll through contacts and messages, or grab the tiny grey slider that appears. Sorry, but regarding desktop users, this is an even crappier choice than I initially thought.

- The constant jumping around of contacts based on on/off-line status is even more problematic. I've got contacts I have had only one or a few exchanges with, contacts I occasionally communicate with, and contacts I've not communicated with in ages. Yet these will jump to the top if online and push my more regular contacts to the bottom, and even out of view.

- If one doesn't reply to a message the moment they first read it, it's quite impossible to find it again, with the contacts jumping around. In the PM system, users that had most recently contacted one remained at the top of the contacts list, which makes the most sense.

- It's unclear what criteria is used for listing offline contacts - I have contacts that were last online yesterday being pushed down by users that were last online a few days ago. Is there any kind of order or logic behind this or is it completely random?

- Earlier today, a couple of my contacts showed what games they were playing under their avatar instead of their online status. While I get that such info may be of interest (and use?) to the Galaxy client users, I fail to see what purpose it serves on the site. An option to turn on/ off such info would be very much appreciated.

Since we have no other system fro private communication in place - in the words of Captain James T. Kirk: it's imperative we get options to manually manage and order contacts.

Best would be if you restored/ introduced a PM system, but if you won't consider this, at least make this system also accommodate more PM-like communication.


On a side note, the importing of old PMs is not going so smoothly, and I hope that the GOG webdevs will fix the misplacement of messages, as it completely breaks the flow of a conversation - the system takes you to what it perceives to be the latest message, so one is directed to a message they've already read (and probably replied to), while the actual latest one is lost somewhere above and it's a matter of chance to spot it.

EDIT: The webdevs seem to be on top of this, and things seem to have been fixed. Thanks for the prompt response.

I've made the Wishlist entry; if I missed anything, please let me know, and I will see that it gets added.


And a small bump for the list of wishlist entries related to the recent changes to the account system:

Games Collection

Manual sorting

Keep or bring back manual sorting

Bring back game boxes in the game shelf

Bring back wood bookshelf library

Add an option to display all owned games on a single page in the user account


Chat

Necessary improvements and changes to make the current Chat system usable and user-friendly

Chat: Make sending a message with Enter configurable

Restore the old PM system

Long story short:

Make chat window resizable (the one you type in...)

Revert to the old game boxes.

By the way, no need to show "You have been messaged 100 times by X user", just have one notification that user X has messaged you.

we could use a way for someone to know they've sent a friend request to somebody already. or at least some kind of contingency to handle such a situation. a "pending" section underneath friends would be good. I believe the lack of a notification for rejection may have been intentional, though, and such a section would defeat this design choice. perhaps phase out a rejected friend request's pending status after a set amount of time?

aka. you could say, "friend requests that have not been dealt with by the recipient user expire after one week." so therefore nobody knows if it was rejected as soon as it came in or that person just didn't log in or didn't get around to bothering with deciphering all of his notifications. obviously you can't send a new one to that person while you have one pending.

alternatively you could just set up something like that and not give it any kind of UI element. I spose. just have it so that the system doesn't send one (though it is silent about this) out until a certain amount of time after you've already sent one.

I'm mentioning all this because I just sent out a friend request and I'm not certain I didn't send one to that person already when I sent a bunch when the feature came in.

Bump for my wishlists too here.

Since you brought this up - how are friends, and pending friends invitations handled? Are they all mixed up together? Are pending friends invitations or friends labelled in any way to tell them apart?

Thanks Gog for implementing the changelogs. Now I know what's been updated for my games. Thanks!

It's hard for me to decide if I should laugh or cry. After several days my PMs finally have been imported back into the Chat system. But several special German signs like "ä", "ö", "ü" are comepletely wrong. I would expect somethink like this from amateurs but not from GOG. Yes, I guess I decided to cry because it is so sad that those doing this kind of thing every day do such a crappy job - and don't let me start with the still wrong sort order in my library. I's really, really sad :(