Think you have something on your nose!!! :P :) :(

Catherine,

Thanks for the update. Glad it will be here soon. Nice to know its being looked at.

Cheers

Groze - Apologies for being passionate about things that I like. I want GOG to be the best service available, and it is in the majority of instances. I notice even you state you want GOG to become bigger, and more important, but waiting an extra 4-5 days for updates will put some off and could prevent potential growth. Putting the customer at the heart of everything, means you become a better service. I'm not moaning at yourself, so no need to fall out brother/sister.

Thanks Catherine. I think I speak for the majority of people here when I say that we don't necessarily mind the delay…We just like to be kept in the loop. Now that you've updated us, I'm sure we're all satisfied and will wait patiently. Thanks

Still, if the updates on GOG are always that slow I will rather use another platform in the future to buy my games.

So do I.
Its very disappointing.

... just don't follow TonyW on Tumblr.... everyone posting on his blog how great it looks in HD... :-(

You're obviously entitled to stop buying games here on gog, but I don't think that's the right attitude to take. Sure, as things are now, they do get updates and games a bit later than other distributors, and that sucks, but do bear in mind gog is five years old and in that short span of time they are already the number two digital seller in the whole world. Knowing that Steam is number one and that it's practically impossible to compete with them, especially if you stay true to an anti-DRM, customer-centred experience, being number two is actually equivalent to being number one. Steam is a huge machine, lots of younger gamers actually associate PC gaming with Steam.

I can understand the frustration, but these are only video games, nothing less, nothing more. I'm obviously biased, sure, because I'd rather wait a few more days and have the games and updates available here, DRM-free, with the exclusives gog manages to secure and with the stellar gog support. But that's just me. I think people are way too spoiled by Steam and all its "automated" stuff to care about their own rights as customers and citizens, and that enables developers and publishers to walk faster towards a frightening DRM-riddled future, with no respect whatsoever for the customer. All we want are the games, immediately, without even stopping to think whether we're harming ourselves and everyone else, in the not-so-long run.

It's clear that gog can't offer some of the features Steam does, but what Steam does provide comes at a very high moral and social price. I'd rather stick with gog and help them become bigger, to be honest.

Yeah, I understand everybody's frustration. I'm a little frustrated too. But if it wasn't for GOG, I would have never had the opportunity to play the original Broken Sword. LOL, just for that, I'll be more patient than normal. Anyway, I'm sure they'll get the update out as soon as they can. We'll all download it and we'll all play it and in a month or so, forget about the wait. If GOG is taking this time to prepare the update so it runs smoothly and with as few issues as possible, then I'm fine with it. All I ask is to be kept in the loop. And they have done that in this thread, so I'm okay with all of this.

That's the ONLY attitude we as customer have. Provide the service we demand or I'll shop elsewhere.
It's that simple. That mean lost business and in the end bankruptcy.

Not just a bit. A bit is a day or two later. Acceptable. More than a week? No go.

No they are not. Apple iTunes and Amazon are each much, much bigger than GOG. And Steam. Combined.

Approving an update isn't rocket science.

EH?!

Its a digital distribution system for games etc not some totalitarian state!!!

I use both Steam and GOG and both offer good value for money, I cant see the issue with steam its not like they plan to break into your house and touch your kids!!!!

I just hope this doesn't happen with episode 2 as that will be rather annoying , the funny thing is that I went with GOG because the Steam version initially had problems.

DRM or no DRM makes no odds to me as its only me playing the game .

Gog is deflecting the shame on Rev.

Got this mail just now.
Unbelievable.


--------------------------------
Actually the update was submitted today, we just got it and our Product Team is currently working on adding and testing it. Please be a little more patient.

Regards,
Natalia
GOG.com Support

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Its out now! So get downloading! (Any ideas how to convince the Mrs its a good idea to play this all evening??)

Gog is a great service as I've said. The day you accept you cant improve is the day you start declining, and not long before you don't exist anymore.

Accept the feedback and try to improve.....

For anyone trying to update their old BS5 installation, there might be an issue with that, which is sorted out with performing a clean install rather then applying newly downloaded installation over old BS5 data. I've posted more on that on Revolution forums: http://forum.revolution.co.uk/topic/1288/

As Vear says, because there's a lot of behind the scenes changes we recommend a full, clean install for this update, rather than installing over the old game.