melchiz: To conclude that these companies could care less about foreign consumers is unreasonable. As businesses, they stand to profit with a larger audience. Why would they snub potential markets?
Delixe: From my own experience Stardock only care about the US and the UK. It's fair enough you have to walk before you can run. I am a huge Capcom fanboy and when Street Fighter IV came up for pre-order I chose Impulse over Steam. Both were selling at the same price but I prefer Impulse because of the download speeds. Release day came and I didn't have Street Fighter IV. Why? Stardock do this bizarre thing where they charge your card for the full amount and then take out the payment. As far as my card company were concerned they were charging me twice. I had to wait 3 days for a reply from Stardock customer services while US users on the Stardock forums were all sorted out in a few hours. Eventually I got a reply which was "So do you want the game? I can finish the payment now". That there is extremely bad customer service, not even a sorry. I could have bought the game on Steam and be playing it but no I decided to support Stardock and they repayed me by treating me like shit.
Stardock are a great company to use IF you live in the US. If not go to Gamersgate.
I'm aware of similar cases and Impulse does have its shortcomings. I would be more critical of Stardock if they were less forthcoming with these issues. From what I've followed, they are open about problems like these, and it is somewhat rare that you were treated poorly. If your experience has turned you off regarding Impulse, I encourage you to contact them and share your frustration in a constructive way.
In fact, I recommend the above approach for any problems one might experience with retail. Most companies will have at least some dissatisfied customers, but I evaluate a company based on its response to problems and complaints.