Please read my post again. Where (quoting myself):
A context that they are underestimating the current outage/service_disruption

becomes, (quoting you):
GOG never said the issue was fully fixed

?? IMO, A misunderstanding on your side

Or is about my suspicious qualifier?
I'm providing nothing else than evidence...
Its up to you to forge your own opinion

Good you agree about raising tickets,
this outage/service_disruption is URGENT and nothing else

You know exactly what I was talking about. But keep being you.

Where is the product director, for that matter?

Its really reassuring to know GOG has no backup plans for this sort of thing.

So is this how you handle eveythign that happens? We got update 18 hours ago on what was going on. There still working on the issue. We have news posts about the issue and warming on the support page. I will agree removing the front page message was dumb.

Are you expecting an update every hour? Maybe a live stream to prove they're working on it? Sure, GOG is slow as shit, but the issue will probably be fixed soon, and you will still be overreacting, saying how suspicious GOG is to you. Let's face it no matter what GOG does; you will find a reason to complain.

If this issue was going on for a week or more, I'm all for you complaining and yelling at GOG.

This should be reminded to back up all our games. I do backup monthly.

Anyways have a good night tag+. Maybe get some gaming done tonight.
Maybe this kick in the ass will make sure the have one now, or was the server company supposed to have a backup plan?

i don't see the point asking to another user to provide evidences.... since we have mostly no informations (weekend and a recurring problem from GOG)

i paid products there like you, yes it's annoying to say the least but any digital service may encounter outage (restoration depends on many things.). Nothing is perfect even the best plan. And yes GOG has many flaws but never encounter this kind of issue in 12 years.

as far i understood : gog got issues with their own infrastructure (storage) and with one or many companies they use for large storage. -> again my english understanding could have fooled me.

if informations in this thread are still valid : one of them is mentioned . No idea if it's the one which got an outage though.

https://www.gog.com/forum/general/why_are_gog_downloads_coming_from_footprintnet_instead_of_gogcom/?search=footprint

best advice is writing a ticket to the support for information if not already done. Good luck with the bot ...

Is there some sort of estimated time of resolution for this problem? Been using GOG for many years and this is the first time ive encountered such an issue...

Same. Never seen these problems before.

I hope they give us an ETA for the full fix once they know.

-"So is this how you handle eveythign that happens?"
Can I call you a reductionist in extreme?
You love to jump from A to T in one leap
putting those actions under my name
Evidence: My question on Post552 that you conveniently ignored

-update every hour?
Why not?! I can gladly hear your counter argument
(By the way, How long does it take to write a post like this?:
No update, same status
Estimated Time of Completion remains the same: XXXX)
[15-20 words, 5-7 punctuation marks]

-"Maybe a live stream to prove they're working on it?"
Not a bad idea! However, you are being sarcastic
and I am not looking for a surveillance action,
(nor I am entitled for that under any circumstance)
I am looking for STATUS UPDATE
Both are pretty damn different (Solve it by youself if you cant)

-"GOG is slow as shit, but the issue will probably be fixed soon"
Ohhh #1! Is that a "soon" as in "soon by GOG"??!! wink-wink-handshake-fist_bump-wink
YES, me returning the sarcasm to you

-"and you will still be overreacting, saying how suspicious GOG is to you. Let's face it no matter what GOG does; you will find a reason to complain."
Ohhh #2! A mind reader! Pleased to meet you!!
or the reductionist in extreme in action? (A g a i n)

-"I'm all for you complaining and yelling at GOG."
Wrong, I am doing something else
Go back and read all my posts,
including the conveniently locked thread
A huge curiosity of mine: How do you determine I am yelling??
The occasional uppercase words? Lazyness to use bold instead
and a separate emphasis method,
bold is not enough to me and the italics/underline styles
for some reason break shamefully. Go back to a post of mine above,
italics did not happen correctly
Include the fact I love to not edit my posts

-"This should be reminded to back up all our games. I do backup monthly."
I dont. I know, a very bad habit
Let me tell you:
In my mind I dont buy workload, I buy entertainment
Kudos & all my respect to you & the forum members
that backup timely & consistently
I do not: A significative number of vgames I purchased
disapointed me: For no reason I am worried enough to
invest time-money-&-effort preserving them
While Yes, some of the proven gems are already under my arm
and other gems not yet...
So, I am not fully alone with the hands empty
but not fully covered either

BUT ANYWAY: Backing up vgames or not is not an excuse
by any ways to the current outage/service_disruption
Nowhere on the contract it states the offline installers
can kaput without any prior notification
nor any responsibility to GOG
A final question for your thought:
How many times has GOG borrowed you vgames
under the benefit of "nah... pay it later, when you want"?
Some things are unexcusable in the provider-customer relation. Period

-"good night tag+"
Sure, the same

-------------------------------------------------------------------------------------------------------

Hehe, you are totally right and I agree!
I keep my Machiavellian reasons to myself :)

About the tickets, yes I have raised 4 so far
(Even way before this ,,official,, stunt was created):

20Jul2023 Request #1536265 - Can not download the offline installer
20Jul2023 Request #1536275 - Request #1536265 closed immeditely after creation
22Jul2023 Request #1537182 - Re: Can not download the offline installer
22Jul2023 Request #1537192 - Re: Can not download the offline installer

In summary:
-I am pissed of (aka "overreacting)? YES
-Am I proactively doing something
to have this outage/service_disruption
besides just comfortably posting here my complains?
YES (unless someone points something else I can do or missing)

I do really hope this fcking situation gets solved ASAP
in benefit of ALL OF US, CUSTOMERS

Thanks for your honest opinion and concern. I appreciate it
Peace! :)

Their assistance is both effective and appreciated.

Hard to resist that much cute and humor combined. The overused-to-the-point-of-meaninglessness Laughing Out Loud actually applies in this case. Thanks.

Hey Darvond, sorry to skip your post until the last
but my others replies were lenghy

Good catch!
Now I am affraid all the incompetence
will be charged to the tab of the absent position...

On the other hand, driven by curiosity:
-Gugle says 43000 PLN ~ 10700 USD
-Quora 3yr ago:
"According to polish statistical bureau common salary is 5164 pln brutto per month"
& "10,000 PLN in Poland is roughly similar to being paid 3,000 GBP per month in the UK"

I want to believe the 43K are monthly... not a bad salary

Now,
-Any idea about the tax cut axed there? The regular 1/3rd gone like in USA/MX?
-Research life costs
-Research the true war impact there

I got some distraction with your link. Thanks :)

Given the timing of the download issue, reassurance that some sort of hack or attempted intrusion hasn't taken place would be appreciated.

I mean, sometimes, yeah, RAIDs just go down when they choose to go down. But if you want to do something nefarious to a workplace and extend your chances that it doesn't get noticed or acted upon for the greatest length of time, timing it for the weekend seems the obvious way to go.

This sucks. I just bought some of the old Jagged Alliance games and I can't download my game favorite game of the series "Jagged Alliance: Deadly Games"

They need to fix this.

So, let me get this straight... the staff is taking the weekend break while their store burns in an unprecedented way?
How bloody unprofessional is that? Do you like hemorraging money and stain your reputation?