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[UPDATE: 15.05.2015]
We've started importing the old Private Messages into Chat. :) It's a process so you will see them gradually being added to your conversations.

[ORIGINAL]

Hi all,

Many of you probably already know this - from the various hints we dropped here and there - but for quite some time now we have been hard at work on the brand new My Account section.

Since this is a very vital part of your experience at GOG.com (basically the one place that's 100% yours), and its release day is approaching pretty fast, I wanted to give you some heads-up and a brief overview of the changes that we have in store for you. Read on! :)

New things dedicated to your games:
-- Shared user wishlist. Yes, this highly requested feature will finally make its debut along with the new My Account. With just a few clicks, you will be able to decide whether your wishlist is private (viewable only by you), shared with friends (viewable only by you and people from your friends list, which is the default setting) or shared with everyone (because why not? ;)). You will get a handy link to your wishlist that you can share wherever and with whomever you like (a GOG.com Account is not required to view a wishlist shared with everyone). :)
-- Advanced filtering. We decided that, since your collections are getting bigger and bigger with each passing day, this is the perfect time to introduce some robust filtering options to both the Library AND Wishlist. Now, finding all your RPGs with Polish localization and co-op will be… well... finally possible. ;) It’s worth noting that the filtering options are based on your collection (so if you have no games with a Polish localization, you will not see the Polish option in the language filter).
-- User tags for the Library. With the new My Account, you will be able to create your own tags (up to 50), assign them to your games and movies and later use them to even better navigate and filter your collection. You will be able to assign multiple tags to each item in your collection and doing so will be possible from both your shelf/list directly or from the game/movie details.
-- Orders history. As part of the transition into the new My Account, we are retiring the "gifts" section, but in its place we are giving you a list of ALL your past orders and ALL your gifts, including the ones that have been given to you (finally). The orders history can be tailored and adjusted to your liking with a few clicks (for example, you can change it to list gifts only).
-- Changelogs. You will be able to view game changelogs directly on the new My Account page within the game details overlay. Of course, not every game will have it, but we will be keeping the changelogs up to date for the most popular, latest titles the same way we are doing right now on the forums.
-- Better organization of the downloads list. We improved the way downloads are organized on the game/movie details overlay. It will be easier to download the correct OS and language version of our installers and see which goodies are part of which DLC.

New things dedicated to communication:
-- Friends list. Already introduced in GOG Galaxy, the friends system is making its way to the GOG.com website as part of the new My Account section.
-- Chat. Old and weary private messages are retiring and are transformed into a new, live chat system. Chat will be available from both GOG Galaxy and My Account. Don't worry, all your past conversations that were conducted via private messages will be imported and preserved in the chat (and you will now be able to continue them live!).

Smaller but notable improvements:
-- Proper game versioning. With the new My Account, we will start to display the actual game version in the downloads on the game details overlay, so you will be able to easily identify if the version you have on your computer is the latest one, or it needs updating.
-- Improved navigation. Now it will be easier to jump straight into the store page, support, and forums relevant to each item in your collection.
-- Locale settings. Change your preferred currency and website / newsletter language directly on My Account to have them stored within your profile.
-- Pagination. We brought back the much requested, tried-and-true pagination view to the new My Account. This change is dictated mostly by your convenience but also by performance / stability for accounts with bigger collections (and with better performance, we are improving your convenience at the same time:)). The default size of each page is 100 items, but we believe that with the myriad of new filtering options it won't be a problem.
-- Text titles. The new My Account will display game/movie titles in text form, both on the list and shelf views. No more deciphering the logos on small boxes! :)
-- Mobile device support. Yes, viewing My Account on your mobile device will no longer be a chore.
-- COMING SOON: Proper graphics and links for all titles. We are conducting a little clean up in this area. Pretty sooan all games should have proper graphics and links in place.
-- COMING SOON: 5 new shelf skins. We are starting with only 1 skin (the classic wood), but soon after release we will add a bunch of new styles. It's purely a visual thing, so we didn't want to focus on that before release. Since many of you requested new styles, we will be introducing them pretty soon.
-- COMING SOON: Improved searching. Soon, finding desired titles will be easier thanks to the search improvements that we'll be implementing on the new My Account. Also, as part of the solution, we will be changing the way that titles from a series are ordered (i.e. Broken Sword should always show up before Broken Sword 2).

Of course the full list of changes and improvements is much longer, but highlights should give you a nice overview of what is coming. Hope you like it already, and that you will love it when we release it in just a few days. :)

Lastly, I wanted to point out the two important things that all of you should keep in mind:
-- The change is mandatory. We love freedom of choice, and we love giving it to you whenever it's possible, but unfortunately in this case it's not possible. Maintaining two, completely separate products dedicated to the same things would negatively impact both of them on all fronts. Performance, scalability, our ability to improve and expand them, but most importantly your convenience - as some of the new features were not possible to implement on the old My Account - would all be impacted.
-- Manual sorting is no more. We have decided to skip this functionality because it was beyond our reach to deliver the quality we wanted to. We decided it would be better if we were focused on the numerous other options requested by you.

Hope all of this gives you a clear vision what to expect in the coming days. Also please rest assured that we already have plans on how to develop the My Account section in the near and distant future: what to add, what should be changed a bit, etc., but we are always open to your feedback - so jump in and share your opinion. :)

Take care,
Chamb & The Website Team
Post edited May 15, 2015 by Chamb
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Hi all,

Thanks for all the feeback and keep it coming! We are carefully reading every post in this topic and making some notes (but please understand we cannot respond to each of you ;)).

As for the chat replacing PMs - which seems to be to most hot topic - here are few more details:
-- By default you will be able chat with everyone on GOG.com - they don't have to be your friends.
-- You will be able to change you default privacy settings to "friends only" or block it completely.
-- You will be able to start conversation the same way you did with PMs - by finding specific user on GOG.com. Previously it was limited only to the forums, but with the new My Account we will be extending that to product reviews, community wishlist, GOGmixes (basically to every place user avatar and name appears on GOG.com).
-- You can chat with multiple people at the same time, but each conversation is 1:1. There are no rooms and/or group conversations.
-- The new chat interface look a lot like the PMs, so it will feel pretty familiar.
Post edited May 09, 2015 by Chamb
Some bugs to report in the new account library filtering options...

All games do not have proper genre tags for the genre filter even if the game actually has the proper genre tag showing for it on the store page. For example, all of the Dungeons and Dragons games should be in the role playing genre, however Demon Stone, Dragonshard, and a large part of the Ultima series of games are notably missing which makes using the genre filter to find a game currently inaccurate and not so useful. The same problem exists for various other games that are role playing games however I haven't attempted to make a complete list as that's a lot of work and I suspect the same problem is true for other game genres also.

I love the new genre and other filters, and the new tagging options. Filters definitely are "beta" right now though. :)
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Severius: Furthermore, you've made my shelf look so generic it's unbearable! Where' my awesome boxart? Where's the cool bookshelf view? Why in the crap do I have to click through multiple pages?!?!!?!?! Who's idea was this?!!?
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eiii: I've added a wish list entry for a single page option, you can vote for it here.
Other wish list entries you may want to vote for are listed here.
Awesome, voted. Hopefully my good old bookshelf and boxart and manual sorting will come back one day.
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TheBitterness: I[...]

GOG/CDPG has made some choices I'm not exactly fond of, such as the complete silence on the Omerta: City of Gangsters fiasco, but since I have joined in Nov 2012 the changes I've seen have been overhwelmingly positive. I can certainly appreciate your cynicism because it's all too necessary with video games, moreso than I think we've ever seen before. Yet here, with GOG/CDPG, that cynicism is thusfar genuinely misplaced.

GOG/CDPG is going to make some mistakes as they transition to this new client-including way of doing business. There are going to be rough spots, but we're not going to get fucked like EA has done with Origin or Valve has done with Steam. (And, really, what business does Valve even have in the industry when their only in-house titles are the Half-Life games, when they blatantly buy up teams with ready-to-go IP/working titles and then slap the Valve name on it, and when they don't even bother to vet the titles they carry in their store?) GOG/CDPG is not the little devil (EA) or the big devil (Valve) and they deserve credit and charitable approach to criticism.

None of this includes blind, fanboy-esque devotion, of course, we just need to not be dicks.
The target of my cynicism is the poor job they're doing in the communication department - lack of timely and adequate communication, questions treated as invisible, constant PR spins to distract attention from things they expect to be met with discontent and opposition. I don't appreciate having my intelligence repeatedly insulted, so allow me to say that my cynicism is not misplaced at all.

It's your prerogative to not care (much) about such things, but that doesn't automatically make those that do dicks.
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HypersomniacLive: I just had my first experience in the new shiny Chat system (/S), and have a question to ask:

Who at GOG thought that a two lines - yes, it's exactly two lines - space that does not - I repeat, it does not - expand as one keeps typing was a good idea from a practical POV? Most importantly, why was it considered a good idea?

How on earth is one expected to freaking check their message before sending it, if there's no way to get an overview of it?

Seriously GOG, what were you thinking?

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BillyMaysFan59: oh f***

I forgot all about that. Now several trade keys of mine are lost too until GOG restores the old messages.
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HypersomniacLive: Here's an unsettling scenario - what if they fail to restore them in their entirety?
A fucking idiot who cannot compose a message longer than two sentences. I will keep this message to two sentences in case I break the forums.
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JudasIscariot: *snip*
Emailed support. What happened to the gifts tab? When I select it, it returns a 404 error. I always emailed myself gift codes to giveaway (as did many other users) and can no longer access those codes. Is this working as intended?

Edit: just read "- Orders history. As part of the transition into the new My Account, we are retiring the "gifts" section, but in its place we are giving you a list of ALL your past orders and ALL your gifts, including the ones that have been given to you (finally). The orders history can be tailored and adjusted to your liking with a few clicks (for example, you can change it to list gifts only). "

Hopefully this is more functional than most of the recent changes...I'll take a look

Edit #2: Pagination :( 8 pages of gifts to manually look through without even being able to select a page. /golf clap
Post edited May 15, 2015 by Tarnicus
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Chamb: *snip*

Hope all of this gives you a clear vision what to expect in the coming days. Also please rest assured that we already have plans on how to develop the My Account section in the near and distant future: what to add, what should be changed a bit, etc., but we are always open to your feedback - so jump in and share your opinion. :)

Take care,
Chamb & The Website Team
Yes that you have fucked up my favourite online community by enacting changes without consultation or much thought. The changes to PMs are fucking ludicrous. GOG Galaxy was meant to be optional and instead, coinciding with the release of a B-grade version of a Steam client(ie Galaxy), you guys added a bunch of changes to the site and somehow expect people to be happy?

I won't be purchasing anything from GOG any more. You can stick your changes up your arse. Yes I rant and rave when upset. Yes I swear. Fuck it, there's my feedback.

Time to re-download my games with this cumbersome "improved" system and leave this sinking ship.
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Tarnicus: A fucking idiot who cannot compose a message longer than two sentences. I will keep this message to two sentences in case I break the forums.
The measurement unit is "lines", not "sentences", so don't get too excited.
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Tarnicus: A fucking idiot who cannot compose a message longer than two sentences. I will keep this message to two sentences in case I break the forums.
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HypersomniacLive: The measurement unit is "lines", not "sentences", so don't get too excited.
If I'd snorted some "lines" rather than been given a death sentence on GOG, I might be in a more cheerful mood :P
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Tarnicus: Edit #2: Pagination :( 8 pages of gifts to manually look through without even being able to select a page. /golf clap
Not only that but, just as in the library, you have to scroll to the bottom in order to turn to the next page. Why, WHY, WHY, is there not a page turn button at the top as well? *sigh* You vex me, GOG, you vex me.
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Tarnicus: Edit #2: Pagination :( 8 pages of gifts to manually look through without even being able to select a page. /golf clap
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Coelocanth: Not only that but, just as in the library, you have to scroll to the bottom in order to turn to the next page. Why, WHY, WHY, is there not a page turn button at the top as well? *sigh* You vex me, GOG, you vex me.
yeah that is a good point. it wouldn't look out of place.
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Tarnicus: If I'd snorted some "lines" rather than been given a death sentence on GOG, I might be in a more cheerful mood :P
Perhaps make a wishlist entry, it will have the same fate as most wishes.


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Coelocanth: Not only that but, just as in the library, you have to scroll to the bottom in order to turn to the next page. Why, WHY, WHY, is there not a page turn button at the top as well? *sigh* You vex me, GOG, you vex me.
I guess we should be happy we have it on the forum.
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eiii: At least all the multiplayer games I know have a section where you can set your nickname. GOG just should use that nickname for the multiplayer server and not overwrite it with the GOG login name.
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Tripas: The older ones maybe, but most games nowadays use some sort of network to connect you to other players (Steamworks, Xbox Live, etc.) and their approach to giving you a name is to just look up your name in the service and just slap it in the game.
Right, I'm probably biased as I don't have any of these new accounts. One more reason to avoid them.
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HypersomniacLive: I don't appreciate having my intelligence repeatedly insulted, so allow me to say that my cynicism is not misplaced at all.
if somebody would repeatedly insult intelligence of any normal person, i am sure they would not want to have anything to do with that someone / company... because there are better things to do in life than being insulted, right?

so if you are still here, and i have seen your complains for many months, i guess you are either enjoying being insulted or just proving they are on the right path with their "insults to your intelligence"
Post edited May 15, 2015 by d2t
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HypersomniacLive: I just had my first experience in the new shiny Chat system (/S), and have a question to ask:

Who at GOG thought that a two lines - yes, it's exactly two lines - space that does not - I repeat, it does not - expand as one keeps typing was a good idea from a practical POV? Most importantly, why was it considered a good idea?

How on earth is one expected to freaking check their message before sending it, if there's no way to get an overview of it?

Seriously GOG, what were you thinking?

Here's an unsettling scenario - what if they fail to restore them in their entirety?
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Tarnicus: A fucking idiot who cannot compose a message longer than two sentences. I will keep this message to two sentences in case I break the forums.
I understand that we should keep the rightful disappointment with the horrible design, the "optional" Galaxy features, and the INVISIBLE community management and PR, but would be much better, it still consider that we are all normal people and try to not arrive to insult each other.
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HypersomniacLive: I don't appreciate having my intelligence repeatedly insulted, so allow me to say that my cynicism is not misplaced at all.
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d2t: if somebody would repeatedly insult intelligence of any normal person, i am sure they would not want to have anything to do with that someone / company... because there are better things to do in life than being insulted, right?

so if you are still here, and i have seen your complains for many months, i guess you are either enjoying being insulted or just proving they are on the right path with their "insults to your intelligence"
You are just not right, ¨relationships¨ even between a customer and a company, are like an elastic rope, it can be elongated for long time until suddenly is broken, and that moment is not necessarily related to the "RANT" day, and when it happens it happens forever.

GOG is making this rope pretty tense with their constant mistakes about Design and usability, not talking about the eradication of the ¨emotional engagement¨ features of the website.

For me the rope still survives ONLY because the STARWARS, STARTREK thing that happened recently, I can only have LOVE for this GOG action and achievement, but I already uninstalled GALAXY yesterday, this thing destroyed most part of the features I loved here, and because is " optional " I definitively think that anyone at their choice can put Galaxy in any hole that fits in (I do not like to use bad words for people, I am using bad words for THE CLIENT SYSTEM). So I deleted most part of my ¨wishlist¨, and if the website do not give us a chance to recover what we enjoyed it, I will totally understand their market decisions, as I guess everyone should understand that I will change my purchasing decisions.
Post edited May 15, 2015 by YaTEdiGo
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HypersomniacLive: I don't appreciate having my intelligence repeatedly insulted, so allow me to say that my cynicism is not misplaced at all.
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d2t: if somebody would repeatedly insult intelligence of any normal person, i am sure they would not want to have anything to do with that someone / company... because there are better things to do in life than being insulted, right?

so if you are still here, and i have seen your complains for many months, i guess you are either enjoying being insulted or just proving they are on the right path with their "insults to your intelligence"
The individual is missing my point, at least, due to some over-sensitivity. These things happen and it's understandable for people who care about video games to be very, very cynical and irritated by the state of affairs in the industry. I'm not aware of what their comments have been like here in the forums save the one I responded to, but it seems to me best to proceed charitably and believe that they are using their voice because they care and want things to be better.

I can be off base here, though, as your comment leaves the impression that you're familiar with their positions.

The only thing that I will say here to all of it, generally, is that people being overly sensitive and perceiving things as personal attacks (nevermind the actual personal attacks!) are a big reason why communication is bad across the board. As people we tend to communicate poorly and receive communication poorly, a vicious cycle that just sees all of us more fucked and little meaningful change.