It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionHow do I lodge a support complaint?(31 posts)solved(31 posts)solved
(31 posts)solved
Pages:
1
2
3
This is my favourite topic
Posted December 22, 2015
Hi guys,

Anyone knows of the proper channel to put in a complaint with regards to a support rep (mis?)managing my open ticket? I tried CCing `support@gog.com` but apparently that email is unattended.

Throughout the forum I noticed many recommending PM'ing few people but I wanted to double check before I start pestering people.
This question / problem has been solved by grimwerkimage
Posted December 22, 2015
avatar
dmondark: Hi guys,

Anyone knows of the proper channel to put in a complaint with regards to a support rep (mis?)managing my open ticket? I tried CCing `support@gog.com` but apparently that email is unattended.

Throughout the forum I noticed many recommending PM'ing few people but I wanted to double check before I start pestering people.
http://www.gog.com/support/contact

theres multiple types of support.

here you can submit a ticket. just send one at a time ;D
Post edited December 22, 2015 by mikopotato
Posted December 22, 2015
Did you try Contact Us section or not?
Posted December 22, 2015
avatar
dmondark: Throughout the forum I noticed many recommending PM'ing few people but I wanted to double check before I start pestering people.
Don't hesitate to use PM if you believe it will be effective.

From what I've read from him on the forums, Firek is both patient and willing to admit any mistakes that support may make. If I were in your shoes, I'd start with him.

edit:
Here's a post by Firek. You can click his avatar to begin a PM conversation. Though strangely, the avatar menus don't seem to be loading for me at the moment.

https://www.gog.com/forum/general/no_free_game/post24
Post edited December 22, 2015 by grimwerk
Posted December 22, 2015
Contact TinyE, he has all your lodging needs covered.
Posted December 22, 2015
Best of luck with your support matters.
avatar
Strijkbout: Contact TinyE, he has all your lodging needs covered.
The folks who live in The Middle Of Nowhere go to tinyE's place in order to get away from it all. ; )
Posted December 22, 2015
We have vacancies. There is no snow and the skiers that are normally here all all cancelling out.
Posted December 22, 2015
avatar
dmondark: Hi guys,

Anyone knows of the proper channel to put in a complaint with regards to a support rep (mis?)managing my open ticket? I tried CCing `support@gog.com` but apparently that email is unattended.

Throughout the forum I noticed many recommending PM'ing few people but I wanted to double check before I start pestering people.
Just out of curiosity, what did the support rep do?
Posted December 22, 2015
avatar
tinyE: We have vacancies. There is no snow and the skiers that are normally here all all cancelling out.
Uff da!
Posted December 22, 2015
avatar
dmondark: Throughout the forum I noticed many recommending PM'ing few people but I wanted to double check before I start pestering people.
avatar
grimwerk: Don't hesitate to use PM if you believe it will be effective.

From what I've read from him on the forums, Firek is both patient and willing to admit any mistakes that support may make. If I were in your shoes, I'd start with him.

edit:
Here's a post by Firek. You can click his avatar to begin a PM conversation. Though strangely, the avatar menus don't seem to be loading for me at the moment.

https://www.gog.com/forum/general/no_free_game/post24
Yep, thanks. Firek actually took over the ticket, resolved the issue(s) and replied before I get a chance to check back on this post.
Posted December 22, 2015
avatar
tinyE: We have vacancies. There is no snow and the skiers that are normally here all all cancelling out.
Damn global warming, I blame it all to Al Gore.
See if you can organize some waterskiing events over there.
Posted December 22, 2015
avatar
dmondark: Yep, thanks. Firek actually took over the ticket, resolved the issue(s) and replied before I get a chance to check back on this post.
That's excellent.
Posted December 23, 2015
+1 for thoughtfully, respectfully, and intelligently handled situation.
Posted December 23, 2015
avatar
johnnygoging: +1 for thoughtfully, respectfully, and intelligently handled situation.
Says the guy with the bare ass avatar. :P
Posted December 23, 2015
avatar
grimwerk: edit:
Here's a post by Firek. You can click his avatar to begin a PM conversation. Though strangely, the avatar menus don't seem to be loading for me at the moment.

https://www.gog.com/forum/general/no_free_game/post24
You don't actually need to find a forum post to PM a bluetext anymore -- you just need to know a username. Just go to the Friends page of your account, click '+ Invite new friend' (you don't actually have to invite them), enter the staff member's nickname and click 'Chat'. The only downside to this is that you pretty much need to know the exact spelling of the user. So, woe unto people who misread/misremember Judas' full name as 'JudasIsACarrot'. =)
Pages:
1
2
3
This is my favourite topic
Community
General discussionHow do I lodge a support complaint?(31 posts)solved(31 posts)solved
(31 posts)solved