It's with a heavy heart I can't get this to start. I can run all the other this but not not this one. Unless I keep trying or do I head for the refund? Not Sure what to to do. Clii

More information needed. Let us start with your graphics card and your operating system. Error messages? If on Windows, look in the event viewer. What exactly happens when it "won't start"? Freeze? Crash? Nothing?

Maybe this will be easy. Its an intell 3000 and Win10. The X:rebirth runs grate
Thats 4.3 if you please.

it trys to run twice but then falls back to nothing.

It wants a vulcan video card.

Yes, this. Sorry to say but X4: Foundations will not run on any integrated graphics of today. Something with more than 3BG of VRAM on the GPU and supporting Vulkan.

How do I get a refund?

No clue as I have never asked for a refund for a game. I think you go through GOG support for the game.

Well at least I still have the city of the Damned, and it runs!