Hiya,

following problem (already adressed the customer support, but maybe its a problem others encounter as well)

upon game launch my Xbox One controller is recognized but neither the sticks nor the "cursors" work for navigating the menu, however buttons do work for select and back. As mouse control is deactivated if gamepad control is active I have to unplug my controller to navigate any menu ingame!
Setting the user account control settings to "low" as posted in the troubleshooting guide did not help either.
Any suggestions?
Thanks in advance

/game seems nice btw

Hi, hackbertW

This is a known issue and will be fixed with the new update.

However, we need you to send your options.json and key_bindings.json files

located here:

"%UserDir"\LocalLow\Whale Rock Games\WearetheDwarves

Please send the files here:

info@whalerockgames.com

Thanks for the quick reply! Files have been sent.
Cheers

Hi, hackbertW

We have managed to get a reproduce of your problem. So the fix will be delivered real soon!

UPD

We took deeper research into your problem.

It seems updated Windows version has a broken Xbox ONE controller driver.

See more here:

http:@//answers.microsoft.com/en-us/windows/forum/windows_10-update/kb3140768-breaks-xbox-one-wireless-adapte r-for/a56d469b-f37d-42ea-9846-7e99156d7af2?auth=1

or here:
http:@//answers.microsoft.com/en-us/windows/forum/games_windows_10/xbox-one-controller-working-wrong/a460308a -d02b-486e-bb50-c8cd2faab220?auth=1

remove (@) while working with links

Heya,
thanks for investigating. Thumbs up :)

Привет , ребята .
Я заочно хочу поблагодарить вас за игру , поскольку уверен , что она мне понравится , если ...получится решиьт и меня постигшую проблему с уравлением .

Дело в том , что управлением иышью и клавиатурой не доступно вообще , а геймпад может только запустить меня в игру , в опуии перебраться не получается .
Ни какие манипуляцию с отключением утройств , обновлениями драйверов и прочим результат не дали .

Надеюсь на скоорый ответ .

Привет, просим прощения за долгий ответ

Как мы уже сообщали в предыдущих постах этой ветки, у многих пользователей наблюдается неправильная работа контроллера Xbox ONE после перехода на win 10 Anniversary Update

Эта проблема неоднократно обсуждалась на форумах поддержки Microsoft:

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/kb3140768-breaks-xbox-one-wireless-adapte%20r-for/a56d469b-f37d-42ea-9846-7e99156d7af2?auth=1

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/xbox-one-controller-and-windows-10-anniversary/9a6a189a-9eea-4669-90a0-e4dd5b75470a

https://answers.microsoft.com/en-us/windows/forum/games_windows_10/xbox-one-controller-working-wrong/a460308a-d02b-486e-bb50-c8cd2faab220?page=1

Чтобы вернуть управление на клавиатуру + мышь, сделайте следующее:

1) Отключите все подключенные девайсы

2) удалите keybindings.json файл
(находится тут: Steam\userdata\@Your_Steam_ID\395570\remote\keybindings.json)

3) отредактируйте options.json file (находится тут: Steam\userdata\@Your_Steam_ID\395570\remote\options.json):

Замените следующую строку "GamepadMode":"true"
строкой "GamepadMode":"false"

Это поможет вам вернуть управление с клавиатуры. Тем не менее, ошибку работы Xbox ONE controller драйвера должны исправить Microsoft

*************************************************************

There is a critical issue with Xbox ONE controller after applying win 10 anniversary update

This problem has been actively disscussed on Microsoft forums

See more here:

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/kb3140768-breaks-xbox-one-wireless-adapte%20r-for/a56d469b-f37d-42ea-9846-7e99156d7af2?auth=1

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/xbox-one-controller-and-windows-10-anniversary/9a6a189a-9eea-4669-90a0-e4dd5b75470a

https://answers.microsoft.com/en-us/windows/forum/games_windows_10/xbox-one-controller-working-wrong/a460308a-d02b-486e-bb50-c8cd2faab220?page=1

To bring back keyboard control you need:

1) unplug all devices

2) delete keybindings.json file
(can be found here: Steam\userdata\@Your_Steam_ID\395570\remote\keybindings.json)

3) edit options.json file (can be found here: Steam\userdata\@Your_Steam_ID\395570\remote\options.json):

Change "GamepadMode":"true" to "GamepadMode":"false"

This will allow you to play the game from keyboard, but this controller driver issue has to be fixed by Microsoft

Hello,

I bought the game today. First off, I am not a big fan of dwarfes, so it was a really hard sell to me. What made it interesting was the text about enemies reacting to different things, like hearing and smell. Would have bought it for more if there was more attractive content in the game. From the screenshots there isn't anything attractive about the game. Just my five cent as a fellow game developer.

In anyway, I got the same problem as the thread opener.

I am using an not updated version of windows 8 and my controllers work in 99% of all games I have bought here (guacamelee, grid, turok 2, rayman origins, serious sam 1&2, humans must answer, nine parchments, all neo geo games and many many many many more).

2 of 4 Controllers plugged in because I want to play local multiplayer (if possible 4 player local multi, but I didn't even get that far). Menu does not work at all. If I start the game with no controller plugged in, I can use the mouse to navigate the menu. With gamepad no button input is recognized. Only that a gamepad is plugged in is recognized. The game pad was plugged in and fully recognized before the game was launched. Second test of adding the controller after game launch didn't work either. And I can't start multiplayer without gamepad. Some circle of problems here, making it impossible to play multiplayer.

Would be really nice if this could be fixed. The way the game does the input detection doesn't seem correct to me as it works in almost any game except this (and battle chef brigade has also funky controller issues, but different than this game)