I last played the UE3 version of this game on Windows 8.1 64-bit and everything worked fine. I have since then upgraded to Windows 10 64-bit and just downloaded the UE4 version; now the 64-bit version of the game won't start at all.

The game claims it's missing msvcr100.dll and msvcp100.dll, so after reading about this on other sites I found out it worked for some people to copy these files from the computer system directory to the game's Binary folders. I made sure I copied the 64-bit versions to the Win64-bit binary folder but now it crashes saying the program wouldn't launch correctly.

The 32-bit version works fine though. Has anyone else run into this problem and fixed it?

Nevermind. I re-installed it and now it works fine.

I just ran into this issue myself, but reinstalling didn't work. First I couldn't get it to work on my 32-bit Windows 10 install, and now that I have that fixed, it just plain won't work. Help would be appreciated.

Hi there,

are you referring to the original or Redux version?

Adrian Palma
Support Manager
The Astronauts

That was in reference to the original. I didn't know about the Redux until last night. I have installed it and it is working just fine. :)

Great to hear that! Enjoy and please let us know if you encounter and other issues.

Adrian Palma
Support Manager
The Astronauts

Please don't mess around with *.dlls, you'll only make it worse.

In order to fix this issues, you only need to run UE4PrereqSetup_x64.exe that is inside the game folder (\The Vanishing of Ethan Carter Redux\Engine\Extras\Redist\en-us\)