General Steps
Please follow these steps and try in-between in this order
- Run TQ.exe in admin mode.
- Verify files
- In case of the game not starting / crashing on startup:
* Exclude the game's installation directory from your antivirus program's protection mechanisms
* If on Windows 10: Disable the ransomware protection of your documents folder (system settings --> ransomware protection)
- Restart computer
- Update Graphic Cards (GPU) drivers
- Update Windows
- Reinstall the game and delete all folders and files related to TQ. (make backups of your save files first).
- Reinstall Microsoft .NET Framework (see guide on internet)
- Reinstall Visual C++ Redistributable (see guide on internet)
- Report it here:
https://redmine.thqnordic.com/projects/titan-quest-eternal-embers-community/issues/new Please provide as much information as you can. Screenshots or videos is possible.