MedeaFleecestealer: Try verifying the game files. Also did you click on the extras to call up the download options for the game?
Also you can choose which starting screen you see so that might be why you're still seeing Ragnarok.
And Eternal Embers is a Legendary difficulty only expansion so apart from the new Neidan mastery you won't be able to play the map content until you get to the end of Ragnarok Legendary.
Thanks for your help.
How do you verify game files? And what do you mean by "extras"?
How do you select a starting screen? I see no option for that.
I started a new character to check it out, and I don't see any new masteries on the mastery screen. I have several Legendary characters (levels 70, 68, 65 and 62) that I was hoping I could use to play the new levels. Are you saying that each character has to kill Sutr before he or she can play the new levels?