It's an epidemic I've discovered in recent times in most gaming communities I'm active in, including an online server replacement I've been staff of (quit due to RL, not my viewpoints on this, mind you). People nowadays go to the first forum they see and spend more time making posts like "this doesent workk haw to fixs" when the actual solution is right under their noses. Literally. Even a pinned thread exists here on GOG.
See, for example, the
support forum of the service I just mentioned. Clear directions to the instructions, yes? An organized "Common Issues & Solutions" thread that is pinned and linked in an obnoxiously large banner, yes? Now check the average post that is not created from a staff member. 90% of them is asking the same exact things that are mentioned and
solved in that pinned thread, meaning nobody bothered to read them. Add some butthurt and tons of "pls pls pls pls help" lines and voila, you get today's average support request.
is another common type of thread. A typical and easily replicated problem, yes? A "nevermind I solved it" kind of post made very hastily afterwards, yes? That's the result of [url=http://forum.war2.ru/index.php/board,10.0.html]noticing a pinned thread for that exact matter after posting a thread about it.
And yes, I linked to a thread in my post - the main thread of TFix itself on TTLG, the biggest Thief-oriented forum.
In this age of information and search engines, one would expect people are accustomed to using them. But apparently that isn't an option when it comes to support. I'd understand if someone doesn't understand the procedure and requires explaining, but if it's a clear and complete one... seriously.
And if you see me as exclusively condescending, you may want to snoop around on some other GoG support forums where I posted (Starfleet Command, RollerCoaster Tycoon, Heroes of Might & Magic)... It's not asking for help that's the trigger, it's the easily Google-able ones.
[/rant]