Usually Im not the person screaming for refunds, and actually I like the game, yet nowhere on a GoG storepage was it stated that it will require Galaxy client for online play. I specifically purchased this game from GoG and not steam because of a usual No-DRM policy of GoG, only to find out that it would require a galaxy client for an online play. I feel cheated by GoG and getting a refund is more of a matter of princippe than anything else. If you position yourself as a DRM-free platform, then be a DRM-free platform, or at least stick a huge warning on your store page that game will require an account and additional game client for online play.
Gonna file for a refund on this one, but since I like the game, I will most likely pick it up on steam anyway if refund is given, so I might as well accept a refund in form if steam key if it would suit GoG better.
Really dissapointed in GoG this time for them sneaking in DRM without warning.

It's a match making service, not DRM.

First of all, matchmaking service should not be mandatory for launching/playing multiplayer. There are other ways to connect with other ppl like direct IP or LAN etc.

Secondly and more importantly, you cant launch multiplayer from another account with library not containing this game, and that is pretty much how Steam (and many other) DRM works. If I knew GoG will pull off this crap with galaxy, I would`ve purchased this game on Steam, where I have majority of my games. The main reason I went with GoG was because I expected i will be able to play it with my wife when we cant play it via hotsit (when I'm away on business trips), but apparently with Galaxy DRM in place I need to buy the game twice, just as any other DRMed game.

Last but not least, to add to that injury it has been a week and I haven't got a response from GoG support regarding my refund. I always had a huge respect for CDPRed and their GoG store, and after they announced (supposedly optional and totally-not-drm) galaxy I was considering making it my primary source for purchasing games, but now all that respect got shattered to pieces. After so much talk about fair policies and drm-free revolution they seem to be no better than other digital distribution platforms in the end, to put it mildly. Its almost ironic how a 4 dollar game became a big eye opener for me. At least now I have no doubts which digital distribution platform I will stick with, and it won`t be GoG and its Galaxy.

I am surprised that you have not heard from them within a week. Perhaps the sale overloaded their customer service. Good luck.

So I finally got a reply from support after over a week of waiting:

"Hello
Since you have already made an attempt to download that game you are not entitled to the refund or exchange however because we believe that everyone could make a mistake I will make a one time exception in your case and will offer you a store credit. Please send me the following, in order to verify that you are the account's owner:
(depending on whether you used a credit card or PayPal)
a) The last 4 digits of your credit card number or
b) The PayPal Transaction ID you received after the order purchase.
Regards,
JuriJ
GOG.com Support

This answer concerns ticket number XXXXXXXX, which is now closed.
You can reply to this e-mail to reopen the ticket. "

Thats just insulting! Calling it a MY mistake for not knowing that game requires Galaxy DRM for online play while it was not specified anywhere on the game store page in a supposedly DRM-free digital store - how the hell I was supposed to know that, without downloading the game and stumbling onto the "Required Galaxy" screen, especially considering that I never had encountered any sort of DRM previously in games I purchased here on GoG???

Its doubly insulting to hear stuff like "we do one time exception" - I have quite a few games on my library here and never asked or complained in anyway, yet now they treat me like some kid who tries to scam for a free game or something, so they generously giving me "one time exception"... That, or that JuriJ didn't even bothered to read my message where I explained in details the reasons I wanted a refund.

At this point I don't really care anymore, GoG can stuff those 4 dollars up where sun don't shine if that is more important for them than a long time standing happy customer. It would not surprise me if that's what was actually planned in the first place - stall with ticket reply until customer doesn't care anymore, then send a dismissive pregenerated message so the person feels insulted and cares even less. Hell, they even closed a ticket beforehand probably expecting me not replying after that.
Well, good luck with doing business like that...

The irony of complaining that you need to use a client for online play and then wanting a refund to get the game on a DRM store.

The witcher adventure game was made to test galaxy service out. I can understand not wanting to download an extra piece of software for online play. It's not DRM though as you don't need to use the client for offline play/single player. It's what they always claimed and will stick with.

If you've been around longer with gog, they are trying to make online gaming compatible again through the galaxy client. If I can play a game online through a client or not at all, I rather take the client than not at all. Blame the developer for not having a client free working multiplayer.

The refund system is as follows anyway, as you can ready anywhere:

either you haven't downloaded it at all, or you did but it didn't work and tech support couldn't help you make it work. Then you're eligable for a refund. I don't see any other statements of 'eligble for a refund because you had to download a client for match making service'.

Well enjoy your steam DRM .

In case you have a reading comprehension problems, I will spell it out for you - STORE PAGE DOES NOT SAY ANYWHERE THAT GALAXY IS REQUIRED FOR ONLINE PLAY. In that regard it doesn't differs from steam in anyway, that's why I would rather had this on steam then, to keep majority of my games on a single platform.
If Witcher Adventure was made to test galaxy, then it also should be clearly stated that we are paying to test GoG client software for them in form of game, then I would certainly pass on it, so if anything the irony in your post is your slave mentality and nothing else.

Also combined with a message that a game is DRM free to be able to play without specifying that multiplayer is off limits, it can be even classified as a false advertisement or a scam. The only way GoG (and generally all other publishers) are getting away with this is that usually ppl are not bothered enough to raise issue to court for 10-50$ ware because at the very least its too time consuming and stressful and not worth the money involved. That combined with a "short memory" of most gamers (most of which would still be buying from same publisher/platform even after getting burned) allows publishers to always walk clean and keep making profit no matter the amount of crap they shove on ppl.

Looking at you now I can see why ppl like you being called GoG-zealots and generally not liked anywhere. You can enjoy rotten policies wrapped into nice mottoes of DRM-free revolutions, fair deals and good support, but I have seen what GoG really is and will be keeping away from buying anything here for a good while. At least Steam drives a fair bargain now with new refund policy and informs its customers of 3rd party software requirements and so on. In that light the only thing GoG is good for is being a dump for getting ancient games from the times of childhood and youth to cater to occasional gaming nostalgia.

your tears are delicious

I thought my post was pretty normal and considerate. I just had a different view on the case. Sure I might have been a little snarky, so I apologise for that. However seeing as you go through great lengths to insult me, I leave you this.

This is my feelings to GOG: https://www.youtube.com/watch?v=UEjSp-a1Fow

The difference from Steam is that you can play single player without DRM.

Multiplayer functionality in GOG games have always had some sort of game dependent DRM (ex. many in the form of a unique CD-Key that you needed to register to use MP). Although it would be nice to, the GOG DRM-free guarantee does not extend to multiplayer capabilities. The way I read that is that there is a constant (monthly, yearly, etc) cost associating with keeping online services working (for example, running and maintaining servers) and so if it were DRM free anyone could just use a single DRM-free copy to play unconditionally on those servers. This is different from single player functionality where illegally copying the same game doesn't result in constant loss (because there is no constant cost associated with running an online service platform).

The fact that this DRM is in the form of having to use a logged in GOG Galaxy as opposed to registering a unique key on the developer online servers is just a technical difference, both are DRM, I think we can both agree to that.

I can understand for those surprised by this to be frustrating and so it makes sense to re-evaluate your choices. If the only (or biggest) reason you bought a game on GOG was to play DRM-free multiplayer functionality then, obviously, you will have to ask for a refund. I understand you had different expectations, but let's not go on a tirade of assumptions and unproved statements. The good news is that there are choices, if you like Steam then definitely do that.

I think no one would bothered with this DRM issue if it worked. The problems arise because there are unnessasery problems created. There should be just lan and direct IP multiplayer without "additional costs" for GOG and additional problem for clients. It`s not money - the lost time is the problem.

Well I agree that they should specify that multiplayer require Galaxy, thankfully someone is making a list of games like that but GOG should fix that.

I will send a complaint we'll see what will happen.