I find it hard to reply to a character like s1drano without lowering myself to its level.
Calm ration arguments have no effect, and insults oviously beget only more insults.

You, sir, are an exceptional troll. Hat off to that.
Now get lost.

I read threw all five pages of this, I found it very interesting and a little disappointing.

Here we have a section of people who can't play a game because of legitimate reasons. Others who expect them to jump through hoops to get them to play it. It's easy to judge when an issue dosn't effect you but sometimes you have to look at it from other perspectives. I think all of us righties take it for granted, including myself. I have never heard about this issue until I read this topic.

The only thing that I would say to the TC, before you buy a game contact the devs and find out about key bindings. That would save you a lot of grief. ;)

Now did the TC react to fast, possibly. If I was in his (hers) shoes I might of reacted the same way. What I was hoping for is GOG to respond to explain why or why not a refund was not given. We all can assume but to be honest I would like to know. Maybe someday I might have to use the refund policy, hopefully not.

I sure hope that GOG would not ban his (her) account for games he (she) already owns. Maybe banning from future purchases but to lock out from the ones he (she) already owns is just wrong IMHO, of course. Really though, no banning at all. We consumers have to protect ourselves at times!

Just my .02...happy gaming!

Z.

Someone I know bought a game and found out he cannot play the game.

Guess what. He has no hands. Not at all. Yet he insists the game should accommodate to his need.

Another one I know bought a game that he cannot play. He is blind.

Hmmmm...

That has to be the dumbest analogy I have ever read...don't mean to insult but lets be a little more realistic on the subject.

Z.

Lefty here. No problem with controls. Love the game. Been playing with a controller because why not? While I agree that it's pretty weird to have bound controls, I don't find it game breaking and people who do probably should take a pill. It's not the end of the world. The sun will still come up tomorrow, and your game will still work. Everyone wants to be offended about something these days. Why should GoG refund a game that works? "I don't like it" is not a valid reason for full cash refund, and offering store credit is a fair alternative.

Luckily this is still the opinion of the majority (considering all the lefties not posting here or elsewhere and enjoying the game), funny how a very vocal minority can almost make you believe otherwise.

It's not that people don't like it. It's not a personal preference. It's not that people are offended. It's that a certain percentage of the population happen to left handed. Some who are left handed, and some like myself who are right handed, can't play the game with the locked controls. I used Notepad++ to set up a macro that edits all the controls, but not everyone can do that.

Noone said it was the end of the world. By that logic, it wouldn't be the end of the world for GoG jto ust refund people. Some people did/do find it game breaking, due to a feature that many thought would just be a given. Key rebinding. In 2015 you *have* to use WASD or the arrow keys. I don't think it's just weird. There is no possible reason I can even remotely think of to allow some keys to be rebound, but not even list the movement keys. Of all things, the movement keys. The things that players will use throughout the whole game. There's no excuse for it.

Would taking a pill allow people to rebind all the keys?

Well, I'm a leftie and I need rebind. :)

That's interesting. I'm not the one calling others brain dead, am I?
So who's insulting who exactly, I wonder?
Keep in mind that English is not my native language, maybe I'm missing something obvious here and am being unknowingly offensive.

Also keep in mind that I never claimed the problem did not exist. Not having controls optimized for left-handed people is certainly inconvenient, but in no way does it render a game "unplayable".
All I'm saying is that if you're asking for a refund because the game simply isn't how you expected it to be, then you didn't understand how refunding works.
Here's an extract of the GOG FAQ to refresh your memory (emphasis mine): Lacking lefty support is not a technical problem, it's a UX (user experience) one. It's something that almost every game has to different extent.

Obviously - or you just act as if you don't. You may brush off the OP here, but there are plenty of other posters and threads calmly detailling the problem. Others do understand it, before commenting.


It's not "Lefty Support" the keybinding issue is about. It's not about support or convenience either; although it would be very desirable to have a regular keybinding interface like other games have).
It is about not *blocking* people from helping themselves.

And it is not about some stubborn leftie only; some of us have disabilities, deformed hands, are missing one hand entirely, or even quadruplegic. Your "deal with it" is more than rude. Yeah, dealing with it, on a regular basis; and in most cases, silently. Because in most cases, the game does not actively block you from dealing with the issue.
No useful keybindings in the menus? Well... where's the 500-line key config file? Used to that.

But if a game has hardcoded some keys, and locked others, it is time to address the developers and ask them to fix it - otherwise "dealing with it" becomes impossible.


You may be correct from a legal point of view, I give you that. But while OP may be a bit overagitated about this, your denial of this being a real issue in general, and the "deal with it" stance is insulting to those for whom it is a real issue indeed.

I'm left handed. No problem playing the game. It's not a game breaking deal. It's annoying, but far from keeping anyone from playing it.

I'm right handed, I regularly use a mouse with my left hand while gaming as I have more space on that side of the desk. Just because you're left or right handed doesn't mean you can't use the other if you give it a go.

---

As for the OP - not being able to rebind some keys/the mouse sucks - sure.

Personally, I don't agree with the way you went about trying to resolve the issue (disputing the charge through your bank), because chances are you doing that has resulted not only in GOG loosing the money you paid, but also being charged extra fees.

Considering you knew TW2 had the same issue, it seems you just chose not to educate yourself as to if it would have the same issues or not.

Did you charge back for TW2 too? And if not, what's different this time?

Either way, from the sound of things hopefully this will be resolved by CDPR soon considering they've promised more key rebinding options.

Actualy it dosent just cover fraud, it covers any dispute. In this case the dispute was that the game wasn't able to be played properly, and that the vendor told me to get stuffed. I didn't just go to the bank first, i tried ultiple times to resolve it with GOG but in all the bad ways they're a copy of Valve. W2 had limited locked keys, they were annoying, but you could get round them. CDPR said that W3 wouldn't be locked, they had took the complaints from W2 onboard and incorporated them into W3. So yes it was different this time, they made it seem like their would be no locked keys. Believe it when i see it, false promises abound from CDPR.

Either way im done in this thread, not worth the ulcer it'll induce. I got my refund, and in turn bought it on PS4 (where it works perfectly for me). But its the last time i buy from GOG

Yeah, I realised my mistake there after I posted & amended it, I still don't see where it's applicable though - "Chargeback can be used in cases of goods not arriving at all, goods that are damaged, goods that are different from the description, or where the merchant has ceased trading." unless you're claiming that it's different from the description? In which case we'll agree to disagree, as I've not seen official word from CDPR saying that all the keys would be re-bindable on the game's launch.

---

By the way, I've just had a 562MB patch download for TW3 patch 1.04... guess what the first thing listed is?
"Rebinding any key is now available after switching Unlock Bindings option in Options \ Key bindings submenu." (picture attached).

And yes, now you can rebind mouse keys, just checked.

Oh, so you think I'm denying the problem?
Alright, let's go with that: "I'm a mean old troll who thinks there's no problem here and everyone who believes otherwise is stupid."

Happy?
Good, because now we can go back on topic, which is: "So much for 30 day refund policy"
There's nothing wrong here, because the 30 day refund policy does not cover UX issues, lack of useability, or disappointment in general.
You don't get a refund because "Dark Souls is too hard", you don't get a refund because "Ryse was not fun", you don't get a refund because "South Park is limited to 30 FPS", and you don't get a refund because "The Witcher doesn't allow for limitless keybinding".


Edit:
About the keybinding, it seems the brand new patch 1.04 solves OP's problem (maybe)