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The Bard's Tale series Slight Linux/Mac Delay for GOG(103 posts)(103 posts)
(103 posts)
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This is my favourite topic
Posted September 11, 2019
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Cusith: I meant that someone put the game in a zip randomly while trying to fix the problem then that person quit and all subsequent uses of the zip was just them doing what the last person did
It would mean the new person is not competent for that job.
Posted September 11, 2019
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Cusith: I meant that someone put the game in a zip randomly while trying to fix the problem then that person quit and all subsequent uses of the zip was just them doing what the last person did
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shmerl: It would mean the new person is not competent for that job.
Really the game industry is filled with stuff held together with chewing gum that no one touches for fear of upsetting the gremlins I think its well worked into the work culture in many of these places even if it makes no sense you don't change anything.
Posted September 11, 2019
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Aikahu: I wonder if they mean to fix it. The bad version is still up.
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shmerl: Can you contact support about it please? This is getting completely unprofessional on GOG's part.
I tried, but the contact page didn't work for me :-( Some error contacting reCaptcha and then I couldn't proceed.

Oh and you are right, 3 bad uploads in a row smells of incompetence. I can forgive mistakes, we are all human, but 3 times in a row???
Post edited September 11, 2019 by Aikahu
Posted September 11, 2019
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shmerl: Can you contact support about it please? This is getting completely unprofessional on GOG's part.
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Aikahu: I tried, but the contact page didn't work for me :-( Some error contacting reCaptcha and then I couldn't proceed.

Oh and you are right, 3 bad uploads in a row smells of incompetence. I can forgive mistakes, we are all human, but 3 times in a row???
"getting..." ... "smells of" ... :D

while I'm taking a bath in full pool of GOG's incompetence twice a day... You are so nice guys. :) Me not.
Posted September 12, 2019
Has someone reported this via the support button? I tried, but it wasn't working for me.
Posted September 12, 2019
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Aikahu: Has someone reported this via the support button? I tried, but it wasn't working for me.
Submitted it.
Posted September 12, 2019
I contacted GOG support, and apparently they weren't even aware, that the installer is broken...
Posted September 12, 2019
Message I sent, for the reference:

unzip fails altogether

unzip the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip
Archive: the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip
End-of-central-directory signature not found. Either this file is not
a zipfile, or it constitutes one disk of a multi-part archive. In the
latter case the central directory and zipfile comment will be found on
the last disk(s) of this archive.
unzip: cannot find zipfile directory in one of the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip or
the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip.zip, and cannot find the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip.ZIP, period.

7z decompresses .sh file with errors:

7z x the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip

7-Zip [64] 16.02 : Copyright (c) 1999-2016 Igor Pavlov : 2016-05-21
p7zip Version 16.02 (locale=en_US.UTF-8,Utf16=on,HugeFiles=on,64 bits,24 CPUs AMD Ryzen 9 3900X 12-Core Processor (870F10),ASM,AES-NI)

Scanning the drive for archives:
1 file, 35410495528 bytes (33 GiB)

Extracting archive: the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip

ERRORS:
Unexpected end of archive

--
Path = the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.zip
Type = zip
ERRORS:
Unexpected end of archive
Physical Size = 37417792860

ERROR: Data Error : the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.sh

Sub items Errors: 1

Archives with Errors: 1

Open Errors: 1

Sub items Errors: 1

Running the decompressed .sh file produces such errors (and it fails to install anything naturally):

./the_bard_s_tale_iv_director_s_cut_4_20_1_153615_32362.sh
Verifying archive integrity... All good.
Uncompressing The Bard’s Tale IV: Director’s Cut (GOG.com) 100%
Collecting info for this system...
Operating system: linux
CPU Arch: x86_64
trying mojosetup in bin/linux/x86_64
USING en_US

PANIC
Initial setup failed. Cannot continue.

Error: Couldn't run mojosetup

Conclusion:

1. First of all, the provided zip file is corrupted and unusable. It's likely simply truncated from the intended one.

2. Secondly, there is no need to create such zip file to begin with, why not ship the .sh one itself like for all other games? It's already compressed.

3. Looks like there was no QA done, and your packaging team didn't even test the result, since it's trivial to determine that it's broken by simply trying to decompress and run the installer.
Post edited September 12, 2019 by shmerl
Posted September 12, 2019
Thanks shmerl! Amazing they weren't even aware.

The bad one is still up as of this post... come on, GOG!
Posted September 12, 2019
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Aikahu: Thanks shmerl! Amazing they weren't even aware.

The bad one is still up as of this post... come on, GOG!
My conclusions from all this:

1. GOG probably cut their support team to some contractors or people who have little clue what they are doing.
2. They aren't really following forums for such bug reports.
Post edited September 12, 2019 by shmerl
Posted September 12, 2019
Or (3) they secretly want to push their customers to Steam.
Posted September 12, 2019
Let me know when the installer is working... I have about 10h in the game, and the changelog seems reasonable...

Thank you. :)

edit: ... so I put another like 30min into it, and got to the point where I get crash to desktop every time I try to use certain entry (near the old guild, with the deer statue next to it) to Skara Brae (I'm not stuck, technically I have many other options to follow, maybe the game even expects me to report to Rabbie first before another entry to Skara Brae...)
(checking the patch notes, nothing seems relevant to this one, but I will wait for new patch, or if it will get fixed as I will progress with other quests) ... except this crash, the game seems reasonably solid. Maybe leaking memory over time a bit, but 16G memory is enough for the couple of hours sessions I can afford at most, would be probably PITA for 8+h session.. but maybe it's just caching things over time and would eventually stop growing.
Post edited September 13, 2019 by ped7g
Posted September 12, 2019
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Aikahu: Or (3) they secretly want to push their customers to Steam.
That thought occurred to me too, but that would be a seriously nasty thing to do, so I assume it's incompetence here, not malice.
Posted September 13, 2019
Hi everyone, Thanks for sharing your experience that you are having with this. I have passed these details on to our team. In the mean time if you do encounter any other issues please do feel free to reach out to our dedicated support team to see if they're able to lend a helping hand with this. As they will be able to escalate this when needed. inxile.zendesk.com/hc/en-us
Posted September 13, 2019
"As they will be able to escalate this when needed"

One thing InXile can do is pressure GOG to fix it. It's 3 days now that the broken one has been up and they still haven't bothered to upload a working one. GOG's been notified, but nothing has happened so far.
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This is my favourite topic
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The Bard's Tale series Slight Linux/Mac Delay for GOG(103 posts)(103 posts)
(103 posts)