Posted September 25, 2018
Hey everyone,
We're trying to collect more information on an issue that is preventing some players from starting the game. The symptom of this issue is that the game will simply show a black screen or go unresponsive, usually right after the initial legal text.
We think that at least some of these problems are being caused by users with certain special characters in their Windows username, and potentially specific Windows region or language settings as well.
If you are getting this specific type of crash on starting the game, please try making a new Windows user account using only Latin/English characters in the username (i.e. "User"), and start the game using that account. Let us know if this work-around fixes the problem for you.
Additionally, if you are experiencing a crash/freeze/black screen on starting the game and cannot get past that point, can you please post the following:
Your Windows version (7/Vista/8/8.1/10/etc.)
Whether you are using a 32-bit or 64-bit OS version
Your system specifications (CPU, video, memory)
Your graphics driver version
Your current Windows username
Your Windows language setting
Whether your Windows account is an administrator or standard user
If the work-around we suggested above fixes the issue for you, then please also tell us what Windows username you used to do so.
Additionally, if any of you are getting a crash fitting this description, but have found a way around it, we'd love to hear what you did to get things working. It's possible there may be multiple causes or solutions.
Thanks much everyone! We know that this issue is frustrating, but we're trying to gather as much info as we can to get a fix going as soon as possible.
We're trying to collect more information on an issue that is preventing some players from starting the game. The symptom of this issue is that the game will simply show a black screen or go unresponsive, usually right after the initial legal text.
We think that at least some of these problems are being caused by users with certain special characters in their Windows username, and potentially specific Windows region or language settings as well.
If you are getting this specific type of crash on starting the game, please try making a new Windows user account using only Latin/English characters in the username (i.e. "User"), and start the game using that account. Let us know if this work-around fixes the problem for you.
Additionally, if you are experiencing a crash/freeze/black screen on starting the game and cannot get past that point, can you please post the following:
Your Windows version (7/Vista/8/8.1/10/etc.)
Whether you are using a 32-bit or 64-bit OS version
Your system specifications (CPU, video, memory)
Your graphics driver version
Your current Windows username
Your Windows language setting
Whether your Windows account is an administrator or standard user
If the work-around we suggested above fixes the issue for you, then please also tell us what Windows username you used to do so.
Additionally, if any of you are getting a crash fitting this description, but have found a way around it, we'd love to hear what you did to get things working. It's possible there may be multiple causes or solutions.
Thanks much everyone! We know that this issue is frustrating, but we're trying to gather as much info as we can to get a fix going as soon as possible.
