Nobody on the GOG staff seems the least bit interested in replying to questions about nightly builds OR processing the no-questions-asked refund that has been promised for in-dev projects. Monday's business hours are now concluded in Poland and my request has been gathering dust since the weekend, with nary a non-automated peep out of GOG. I hate to send people to competitors, but if you want to actually follow this game's development cycle that seems to be what you must do.

I think that's more the fault of Chucklehead treating GOG users as second class citizens.

I'm 100% willing to believe that's the reason nightly builds aren't available here, but the disinterest in responding to these concerns and processing promised refunds? GOG can't pass the buck on that.

Finally heard from GOG on the refund reply, so only two business days. Not SO shabby. ;)

I'm glad you got your issue resolved. I agree that the nightlies should be available here too and I am disappointed that they are not at the moment. The same thing happened with Don't Starve Together but, Klei made right in the end by giving us GOGlodytes a Steam key.

It's nice for devs that Steam has a lot of features built right into it but, when devs opt in to using them instead of developing their own solutions and then distribute their product outside of Steam, it sucks for the people who then buy them. It's pretty irksome in so that you are either locked into using Steam or occasionally having to deal with situations like these where the game you bought is lacking functionality. Some day Galaxy will save us or, at least provide an alternative whose problems come in a different flavor.

We can be mad at Steam for trying to monopolized digital games distribution, we can be mad at Chucklefish for relying on a third party to provide access to the nightly builds, we can be mad at GOG for providing a product with less than full functionality or we can be mad at any combination of the three. Confronted, GOG would apologize (evidently), Chucklefish would apologize (you can call them a lot of things but, malevolent would not be one) and Steam... Well, Steam's just gonna keep doing it's thing.

I would be surprised if GOG and Chucklefish don't find a solution to provide the nightlies on Galaxy, ever. Galaxy does have the capability to provide multiple versions of a product. The problem is that with Steam, devs can push updates directly to the client whereas with GOG, the devs send the updates to GOG, GOG checks to make sure they work and when they pass that QA, GOG then push the updates to the client. The end result being that GOG is slower to update than Steam but, has fewer headaches as GOG try to catch any issues. Neither solution is perfect but, that's what they have been but, we should expect GOG to streamline the update process now that they provide 'Games In Development'. Because games that are "In Development" but, don't receive updates are really just incomplete games.

Even providing it on Galaxy would be no help to me, since we're still waiting on a Linux client for Galaxy.

I guess it speaks well of GOG that this is my first experience attempting to claim a refund since becoming a member in 2008, but I sincerely hope I'm cautious enough to avoid ever putting myself in the position of needing one again.

It's now Thursday's business hours in Poland, and despite my willingness to accept store credit, for some reason no one cares to diagnose and correct the store credit would not go onto my account. After two days of back and forth (get 24 hour support, guys, Polish business hours don't work for your LARGE majority of international customers), it is finally decided that we should just refund the amount to the card I originally made the purchase with. I am warned that it may take a few business days for the refund to post. And why not? I've already been waiting since Saturday night. Anyway, I ask for a rain check on the Shadowrun: Hong Kong sale. But, it seems rain checks aren't done here. Between GOG's policies and inability to work their own systems, it seems to me that not much is done around here these days. This is financial institution quality customer support.

That genuine, authentic, hand-crafted, artisan, free-range, certified organic Polish customer service takes time but, it's the good stuff.

If you want quick and easy, you can head down to Crazy GabeN's Mega Discount Games Warehouse when you and get one-click instantaneous refunds, just don't ask where they scrape up that customer service from. I've heard rumors and there's these PETA videos featuring Sarah Mclachlan making their rounds. You really don't want to ask questions when you're chomping down those customer service nuggets.


This PSA brought to you by:

GOG® Brand Customer Service© You can't rush a good thing™

I think it's more the fault of Chucklefish treating their customers in general as second class citizens.

I'm not blaming the customer service TEAM or even the particular guy I dealt with. I'm sure the organization is structurally divided so as to make problems like my inability to receive store credit take months or years to diagnose and repair. But if GOG can't find night owls who want to work for a game company in any capacity in Warsaw then Poland is a strange land indeed.