Hello,

i can't leave the start room. I tried the mousewheel on the door and i tried page up /down on the door. I can not open the damn door. The door moves a bit and then it stops. Do i miss something here?

When starting a New Game sometimes the game just freeze and i have to kill it in the process manager.

This is the first time i think about asking for a refund for a purchase.

Hi sk2k,

Do you have the latest patch installed (the universal patch)? The 2 issues you mentioned were previously reported and we believe we addressed them both. We are sorry that you are having issues, we are trying to fix things as fast as possible.

I would also like to mention that we are in the process of packaging up a 3rd bug fix patch as we speak, and are hoping to have it live within several hours.

Yes, the latest patch is installed.

I attached a picture with another bug that occurs sometimes.

System specs.
Core i5 - 750
6GB RAM
Win7 64bit
ATI HD 5850 1GB RAM (official Catalyst 13.1 installed)

If the door makes a noise like a jiggling doorknob, then it is still locked. If the voice is still repeating with instructions, then the door will remain locked until they are completed (move around, look all the way up, and look all the way down). Once the door is unlocked, the red light above it will flash.
Now you should be able to scroll the mouse wheel down while looking at the door. Each click of the mouse wheel opens it a bit, so it will take a few scrolls to open it completely.
Let me know if that helps!

Now that's weird... it works now.
It worked not before, i looked everywhere with the mouse, but the message to look around with the mouse stayed on the screen and i was unable to proceed.

I can't open those doors either :-/. I'll try it again.

EDIT: Patch is installed.

The mouse wheel works, great :)

Same here. Stuck inside room. Door budges and remains shut. Tried to start a new game, but the loading never stops...

Please ensure that you have the latest patch installed. Refer to TonyDanza's post regarding how the door works and what you should be doing. Let us know if the problem persists.