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Renowned Explorers: International Societyrequires galaxy to run(13 posts)(13 posts)
(13 posts)
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This is my favourite topic
Posted September 03, 2015
As I've posted in the release forum, the game refuses to run without galaxy. I've tried the usual methods of deleting the galaxy.dll without luck.

The game's log also says it can't find the galaxy client so, it just reinforces the thought that at the moment, the game needs galaxy.

How was this overlooked?
Edit: it's either this or some assets are just missing from the installer. I'm downloading the browser link, and if that does the same I'll have to resort to a galaxy back-up. Fantastic.

- the browser link yielded same results. Trying galaxy.

Okay, I have it running now. Here are the necessary steps for some reason, or more what I did:

- Downloaded the game non-galaxy wise.

- Game would not run, showed a crash message immediately.

- Downloaded and installed Galaxy. 'Play' button was greyed out so I couldn't play directly from Galaxy... no updates from Galaxy either.

- Ran the shortcut from the original installation, game ran successfully.

- Uninstalled Galaxy and it still works... wtf.

So basically, no files are missing. The game needs to know galaxy is on the computer the first time you run it, or you'll just get crashes. After that it works fine. I hope this is simply an error when uploading the non-galaxy version of the game... if not, and it was a measure put in place on purpose, I don't like where it's going.

- Correctly proven, I uninstalled the game and reinstalled (the same file I used when there was crashes earlier) without any Galaxy presence and it still works. That's bullshit.

Highly likely solution - It seems that residual files left by the early beta of Galaxy may have been the cause. Did I still have to reinstall galaxy to fix this silly issue? Yes, I did. Anyway, I'm glad I figured it out and I'm glad there was constructive assistance to provide an explanation.
Post edited September 03, 2015 by micktiegs_8
Posted September 03, 2015
Good work on getting the game running. It seems a little harsh to conclude this is an intentional and nefarious plot to...get you to install galaxy and then uninstall it? though. I mean, it's possible, but I'm not sure it's worth the hassle, and GoG have never particularly struck me as villians in that regard. It seems more likely to me that you were on the right lines that there is some dependency that was overlooked in the installer. That impression is reinforced by the game still running after Galaxy has been uninstalled - it'd be easy for QA to test it with Galaxy installed and not installed, but if this issue is only present on a totally clean install it'd be easy to overlook.

In either case though, this is useful information for getting to the bottom of it so thanks for posting.
Posted September 03, 2015
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micktiegs_8:
One question: have you ever installed (and uninstalled) Galaxy on that computer? I think previous versions of Galaxy had a tendency to left some files and registry entries when uninstalled, which can cause problems with Galaxy installation checking now...
Post edited September 03, 2015 by cyboff
Posted September 03, 2015
Can you please report this to the support and keep us updated?

Not going to download it until it's fixed. =3
Posted September 03, 2015
Hello there!
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micktiegs_8:
The game was tested on freshly installed system, so it means there was no GOG Galaxy installed, and it run without any problems. We test all of our games this way.

So I'm 100% positive that the game does not require GOG Galaxy to work.

But, there might be other explanations to your issue
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cyboff:
True. If you ever had installed pre 1.0 GOG Galaxy, there might be a chance, that you have some leftovers on your computer, even after client de-installation. Installing new GOG Galaxy will fix that.

So in fact installing GOG Galaxy does no't fix game (because it is not broken), but fix itself. But you know, beta.

I know you already submitted a support ticket, and the Support Team will try to look into the issue closer, to prevent similar things happening in the future.
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Griz800:
Thanks for your consideration, and not jumping on the hate bandwagon :)
Post edited September 03, 2015 by HaaYaargh
Posted September 03, 2015
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HaaYaargh: ...
Just to add some feedback. Bought the game and installed it yesterday via Galaxy.

When running the game for the first time it crashed. I think the reason why (but I'm not 100% sure) is linked to the "anonymous activity feedback"[*] the game proposes to send. To do that, it wants to connect to the web but this was not allowed by the firewall yet. The second time it worked fine (I even got my first GOG achievements :) - more on that below).

Could it be that the blocked connection is the source of the crash?
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HaaYaargh: The game was tested on freshly installed system, so it means there was no GOG Galaxy installed, and it run without any problems. We test all of our games this way.

So I'm 100% positive that the game does not require GOG Galaxy to work.

But, there might be other explanations to your issue
micktiegs_8 also posted the Galaxy possible requirement information in the game reviews. If you're 100% sure, it might be good to post a "reply" to the review (like you did for other games when updates made some reviews irrelevant) to avoid the games sales to be unnecessarily hurt.

Anyway, thanks to micktiegs_8 for pointing the issue.

[*] before it starts another crisis, I want to specify that the game is clearly specifying this in the title screen and gives you a clear option to disable it.
Posted September 03, 2015
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HaaYaargh: Hello there!
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micktiegs_8:
avatar
HaaYaargh: The game was tested on freshly installed system, so it means there was no GOG Galaxy installed, and it run without any problems. We test all of our games this way.

So I'm 100% positive that the game does not require GOG Galaxy to work.

But, there might be other explanations to your issue
avatar
cyboff:
avatar
HaaYaargh: True. If you ever had installed pre 1.0 GOG Galaxy, there might be a chance, that you have some leftovers on your computer, even after client de-installation. Installing new GOG Galaxy will fix that.

So in fact installing GOG Galaxy does no't fix game (because it is not broken), but fix itself. But you know, beta.

I know you already submitted a support ticket, and the Support Team will try to look into the issue closer, to prevent similar things happening in the future.
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Griz800:
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HaaYaargh: Thanks for your consideration, and not jumping on the hate bandwagon :)
I wasn't intent on starting a bandwagon. I've never had this issue before, so of course I'm going to be a little confused and annoyed. I'm not supposing there is a plot to secretly add drm to future GOG games, either. It was an extreme situation example.

Yes, I had installed the beta of Galaxy way back when, and had it removed since now. How I was meant to know about such a cause for this is beyond reason.

I am also telling you, even though you might be 100% positive that the game doesn't depend on Galaxy, it certainly did in my example.
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micktiegs_8:
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cyboff: One question: have you ever installed (and uninstalled) Galaxy on that computer? I think previous versions of Galaxy had a tendency to left some files and registry entries when uninstalled, which can cause problems with Galaxy installation checking now...
That's probably what happened, yes. As I said to the blue, there is no way I would have known that could have been the cause. I couldn't play the game, no matter what I tried, so of course I'm going to wonder why I needed to reinstall galaxy that one time to fix it.
Post edited September 03, 2015 by micktiegs_8
Posted September 03, 2015
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micktiegs_8: That's probably what happened, yes. As I said to the blue, there is no way I would have known that could have been the cause. I couldn't play the game, no matter what I tried, so of course I'm going to wonder why I needed to reinstall galaxy that one time to fix it.
Don't know if it's possible but it might be a good idea for GOG to provide some kind of cleaner (I remember older nVidia drivers required this kind of tool to have a clean update) that would remove any trace (dlls / registry) of pre-1.0 versions.

Anyway, micktiegs_8, is it technically possible to edit a review (I don't know, never posted one)? If so, might be fair to the developer to alter the current one to avoid scaring the "clientophobes" [HaaYaargh expression :) - Link]
Post edited September 03, 2015 by cal74
Posted September 03, 2015
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micktiegs_8: I wasn't intent on starting a bandwagon. I've never had this issue before, so of course I'm going to be a little confused and annoyed. I'm not supposing there is a plot to secretly add drm to future GOG games, either. It was an extreme situation example.
I understand, sorry if you felt like it was an attack on your person.

What I meant, and what is very common here, at GOG forum is that when OP post some problem, similar to what you wrote, there are lot of people that never bought the game, never had the same issue but are still ready to start a 25 page circlejerk. Conclusion of such topics is usually something, something GOG is evil and supports ISIS.

I guess we should be thickskinned enough already.
Posted September 03, 2015
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micktiegs_8: I wasn't intent on starting a bandwagon. I've never had this issue before, so of course I'm going to be a little confused and annoyed. I'm not supposing there is a plot to secretly add drm to future GOG games, either. It was an extreme situation example.
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HaaYaargh: I understand, sorry if you felt like it was an attack on your person.

What I meant, and what is very common here, at GOG forum is that when OP post some problem, similar to what you wrote, there are lot of people that never bought the game, never had the same issue but are still ready to start a 25 page circlejerk. Conclusion of such topics is usually something, something GOG is evil and supports ISIS.

I guess we should be thickskinned enough already.
Please if it's possible, amend my 'review' on the game as cal74 suggested to reflect the issues that I alone have come across (residual galaxy causing problems). Or remove it completely, I don't mind.
Posted September 04, 2015
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HaaYaargh: I understand, sorry if you felt like it was an attack on your person.

What I meant, and what is very common here, at GOG forum is that when OP post some problem, similar to what you wrote, there are lot of people that never bought the game, never had the same issue but are still ready to start a 25 page circlejerk. Conclusion of such topics is usually something, something GOG is evil and supports ISIS.

I guess we should be thickskinned enough already.
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micktiegs_8: Please if it's possible, amend my 'review' on the game as cal74 suggested to reflect the issues that I alone have come across (residual galaxy causing problems). Or remove it completely, I don't mind.
If there was such a prize, I'd clearly vote this thread for the "best spirit thread" for a long time. This reminds me why this is the only forum on the web where I'm actually participating. This being unfortunately a little bit shadowed by the "yeah, GOG was better before... they're just evil now" .

This does not mean that there are no issues with the services GOG provides, but these can be discussed without always going the emotional "threats" (I won't buy here anymore) / "paranoiac" (Galaxy is just a skin for the Steam client) road.

Yes, the support is sometimes taking too much time to answer (I know, it happened to me too :) ) but you'd be surprised (I wouldn't) how quickly you could find a solution thanks to the help of the mostly great active community here.
Post edited September 04, 2015 by cal74
Posted September 04, 2015
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micktiegs_8: I wasn't intent on starting a bandwagon. I've never had this issue before, so of course I'm going to be a little confused and annoyed. I'm not supposing there is a plot to secretly add drm to future GOG games, either. It was an extreme situation example.
avatar
HaaYaargh: I understand, sorry if you felt like it was an attack on your person.

What I meant, and what is very common here, at GOG forum is that when OP post some problem, similar to what you wrote, there are lot of people that never bought the game, never had the same issue but are still ready to start a 25 page circlejerk. Conclusion of such topics is usually something, something GOG is evil and supports ISIS.

I guess we should be thickskinned enough already.
Although GOG bashing is indeed the latest fashion around here I don't think you are completely right. There are still some good things being done here.

For example this question thread was really nicely solved by users in post 3 (mike_cesara) and post 5 (Randalator)
http://www.gog.com/forum/general/is_it_possible_to_remove_titles_from_gogcom_galaxy_without_uninstalling_the_game

If now only the communication skills of GOG would be as high as the skin is thick... ;)
Post edited September 04, 2015 by Trilarion
Posted September 05, 2015
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micktiegs_8: As I've posted in the release forum, the game refuses to run without galaxy. I've tried the usual methods of deleting the galaxy.dll without luck.

The game's log also says it can't find the galaxy client so, it just reinforces the thought that at the moment, the game needs galaxy.

How was this overlooked?
Edit: it's either this or some assets are just missing from the installer. I'm downloading the browser link, and if that does the same I'll have to resort to a galaxy back-up. Fantastic.

- the browser link yielded same results. Trying galaxy.

Okay, I have it running now. Here are the necessary steps for some reason, or more what I did:

- Downloaded the game non-galaxy wise.

- Game would not run, showed a crash message immediately.

- Downloaded and installed Galaxy. 'Play' button was greyed out so I couldn't play directly from Galaxy... no updates from Galaxy either.

- Ran the shortcut from the original installation, game ran successfully.

- Uninstalled Galaxy and it still works... wtf.

So basically, no files are missing. The game needs to know galaxy is on the computer the first time you run it, or you'll just get crashes. After that it works fine. I hope this is simply an error when uploading the non-galaxy version of the game... if not, and it was a measure put in place on purpose, I don't like where it's going.

- Correctly proven, I uninstalled the game and reinstalled (the same file I used when there was crashes earlier) without any Galaxy presence and it still works. That's bullshit.

Highly likely solution - It seems that residual files left by the early beta of Galaxy may have been the cause. Did I still have to reinstall galaxy to fix this silly issue? Yes, I did. Anyway, I'm glad I figured it out and I'm glad there was constructive assistance to provide an explanation.
I believe Breach and Clear Deadline had the same issue. You had to install Galaxy, then you could remove it for the game to start.
Pages:
1
This is my favourite topic
Community
Renowned Explorers: International Societyrequires galaxy to run(13 posts)(13 posts)
(13 posts)