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Hi! When I load the game i can see the menu open and the screen is white. i can move the cursor and hear the click noise.
Any help would be appreciated
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Megaman255: Hi! When I load the game i can see the menu open and the screen is white. i can move the cursor and hear the click noise.
Any help would be appreciated
Hi! Would you mind posting your computer specs? Posting the log.txt file located at C:\Users\<username>\Documents\Planetary Dustoff (or /Users/<username>/Documents/Planetary Dustoff on macOS) would also be helpful in trying to solve the issue!

Albin at Rymdfall
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Megaman255: Hi! When I load the game i can see the menu open and the screen is white. i can move the cursor and hear the click noise.
Any help would be appreciated
avatar
rymdfall: Hi! Would you mind posting your computer specs? Posting the log.txt file located at C:\Users\<username>\Documents\Planetary Dustoff (or /Users/<username>/Documents/Planetary Dustoff on macOS) would also be helpful in trying to solve the issue!

Albin at Rymdfall
[CORE] 2019-02-23 12:45:00 GMT Standard Time
[CORE] Resources directory is C:/Planetary Dustoff/Resources, user directory is C:/Users/ThinkPad/Documents/Planetary Dustoff
[CORE] Could not call SetProcessDpiAwareness
[CORE] Compiled against SDL 2.0.8 (hg-11914:f1084c419f33), linked against SDL 2.0.8 (hg-11914:f1084c419f33)
[INPUT] Added 101 controller mappings from C:/Planetary Dustoff/Resources/gamecontrollerdb.txt
[INPUT] Could not add mappings from C:/Users/ThinkPad/Documents/Planetary Dustoff/gamecontrollerdb.txt: Invalid RWops
[MODS] Looking for mods in C:/Planetary Dustoff/Resources/Mods
[MODS] Looking for mods in C:/Users/ThinkPad/Documents/Planetary Dustoff/Mods
Reading options from C:/Users/ThinkPad/Documents/Planetary Dustoff/options.ini
[RENDERER] Chose monitor 0 (LCD 1920x1080, 1920x1080@50) at resolution 1440x810
[RENDERER] NVIDIA Corporation Quadro 2000M/PCIe/SSE2
[RENDERER] OpenGL 3.3.0 NVIDIA 382.05, GLSL 3.30 NVIDIA via Cg compiler
[RENDERER] Window size: 1440x810, framebuffer size: 1440x810
[SOUND] Found 12 music tracks in C:/Planetary Dustoff/Resources/Audio/Music
[SOUND] Found 155 sound tracks in C:/Planetary Dustoff/Resources/Audio/Sounds
[RESOURCES] Loading scripts from C:/Planetary Dustoff/Resources/Scripts
[RESOURCES] Found 6 scripts in C:/Planetary Dustoff/Resources/Scripts
[RESOURCES] Found 4 scripts in C:/Planetary Dustoff/Resources/Scripts/Library
[RESOURCES] Found 3 scripts in C:/Planetary Dustoff/Resources/Scripts/UI
[RESOURCES] Found 1 script in C:/Planetary Dustoff/Resources/Scripts/Loot
[RESOURCES] Found 574 scripts in C:/Planetary Dustoff/Resources/Scripts/Entities
[RESOURCES] Found 112 scripts in C:/Planetary Dustoff/Resources/Scripts/Particles
[RESOURCES] Found 1 script in C:/Planetary Dustoff/Resources/Scripts/Dependent
[RESOURCES] Found 19 scripts in C:/Planetary Dustoff/Resources/Scripts/Components
[RESOURCES] Found 1 script in C:/Planetary Dustoff/Resources/Scripts/Modules
[RESOURCES] Found 18 scripts in C:/Planetary Dustoff/Resources/Scripts/Levels
[RESOURCES] Loaded 739 scripts in C:/Planetary Dustoff/Resources/Scripts!
[RESOURCES] Loaded images from C:/Planetary Dustoff/Resources/Images/Images
[RESOURCES] Found 2172 images!
[RESOURCES] Generating texture atlases...
[RESOURCES] Generating texture atlas took 126.949100 ms
[INPUT] Joystick at index 0 was added
GUID: 030000005e040000e002000000007801
Name: XInput Controller #1
Is controller? YES
[INPUT] Controller at index 0 was added
Name: XInput Controller
Haptic: Yes
Power level: EMPTY
[RENDERER] Screen scale set to: 3.000000
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Megaman255: Hi! When I load the game i can see the menu open and the screen is white. i can move the cursor and hear the click noise.
Any help would be appreciated
avatar
rymdfall: Hi! Would you mind posting your computer specs? Posting the log.txt file located at C:\Users\<username>\Documents\Planetary Dustoff (or /Users/<username>/Documents/Planetary Dustoff on macOS) would also be helpful in trying to solve the issue!

Albin at Rymdfall
Sorry for late reply!
Post edited February 24, 2019 by Megaman255
avatar
Megaman255: Hi! When I load the game i can see the menu open and the screen is white. i can move the cursor and hear the click noise.
Any help would be appreciated
avatar
rymdfall: Hi! Would you mind posting your computer specs? Posting the log.txt file located at C:\Users\<username>\Documents\Planetary Dustoff (or /Users/<username>/Documents/Planetary Dustoff on macOS) would also be helpful in trying to solve the issue!

Albin at Rymdfall
System Information
------------------
Time of this report: 2/24/2019, 11:19:02
Machine name: WILSLAPSCALLION
Machine Id: {DD6113E1-6BEF-4A11-8AF3-56799306ABE4}
Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 4284AQ9
BIOS: Default System BIOS (type: BIOS)
Processor: Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
Memory: 16384MB RAM
Available OS Memory: 16268MB RAM
Page File: 3709MB used, 14989MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode
Thanks for the info! I can see nothing obvious that could be causing this issue. Wanted to update you that we're currently in the process of acquiring a Quadro 2000 card that might allow us to reproduce and fix the issue.

Albin at Rymdfall
Post edited February 25, 2019 by rymdfall
Hi

We were unfortunately unable to reproduce this issue with a desktop Quadro 2000 card. Do you have the newest graphics drivers installed?

You can try to resize/move the window when it shows white to see if that resolves the issue. We could also remove the request to use a high-performance graphics accelerator on our side and see if that works but we're afraid that would also lower the performance for all laptop users.
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rymdfall: Hi

We were unfortunately unable to reproduce this issue with a desktop Quadro 2000 card. Do you have the newest graphics drivers installed?

You can try to resize/move the window when it shows white to see if that resolves the issue. We could also remove the request to use a high-performance graphics accelerator on our side and see if that works but we're afraid that would also lower the performance for all laptop users.
Thats a shame. Nothing I seem to do rectifies the situation... Guess ill get a refund then